Explicit Poets Reviews 203

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting the helpfulness, responsiveness, and kindness of the support team. Many people are impressed with the product quality, describing the sunglasses as impeccable, stylish, and of great value for the price. Reviewers also appreciate the efficient order processing and prompt delivery, often receiving their items quickly and without issues. However, some people were dissatisfied with the customer service, reporting non-existent support, slow replies, or difficulties with returns. A few customers also noted concerns about product quality, mentioning issues like fragile frames or lenses arriving dirty, and unexpected import charges that were not clearly communicated.

What people talk about most

Product

Customers had positive experiences with the product, frequently praising the quality, design, and style of... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as the best, friendliest,... See more

Quality

People report ambiguous experiences with quality, with many reviewers praising the exceptional quality,... See more

Order

Customers consistently note ambiguous experiences with order, with some expressing satisfaction and others... See more

Price

Clients share ambiguous opinions on price, with some reviewers expressing dissatisfaction due to unexpected... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought sunglasses in their store in Athens. After a few months of usage the small metal piece on frame fall out. I couldn’t exchange it since I am not from Athens/Greece. I had the best and kindest... See more

Rated 5 out of 5 stars

I a 150% recommend Explicit Poets. The sunglasses are impeccable, I ordered 4 pairs and all of them are perfect. The service is unbelievable, it got shipped from Europes and received it wi... See more

Company replied

Rated 5 out of 5 stars

I haven't seen the glasses physically yet, but the customer service they have is enough to give 5 stars. My first order got stolen after it was delivered. Even though it is not their responsibility af... See more

Rated 5 out of 5 stars

It is the second time I order from this company . I had a mistake ordering online and put the wrong country . I emailed them straight away and a guy called Nick ( very professional and polite) respond... See more


Company details

  1. Sunglasses Store

Written by the company

Established in 2017, we are renowned for our iconic collections and premium quality sunglasses at an affordable price.


Contact info

4.0

Great

TrustScore 4 out of 5

203 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Brilliant

I tried a couple pairs of their original line and wasn't very impressed. Found them uncomfortable to wear. But they did look fantastic. Also wasn't impressed with their customer service at the time, but that has since improved greatly.

I then saw they had a higher end line, and thought I'd give them a go.
Absolutely brilliant. I love them. You can really notice the difference in quality. I have a few of their TYLER and JOHN frames.

My favourite are the TYLER frames in Champagne. I love them so much I even asked if they could make me a custom pair, with the pink tint they offer in some of their other frames. But unfortunately they said they couldn't. Not sure why. So I bought another pair and sent them to specscart over here in the UK. The light pink tint looks great, but they bent the front of the frame really bad.

Explicitpoets please do the TYLER frames in Champagne with the pink tint. I don't mind paying extra for your trouble.

January 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service. Good quality glasses.

Since i wasn't sure about the pair i ordered (carter) i emailed and asked hows the return process. I got a super fast reply from a guy (nick). He was very helpful and gave me other options since i need the glasses asap and return process surely gonna take
time. Glasses is really nice, shipping is fast. I would definitely buy more.

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Top-tier customer Service (Nick = MVP)

Top-tier customer Service (Nick = MVP). Quite literally the fastest email responses from any brand I have ever been in touch with. Also, incredibly fast fulfillment and shipping.

Quality wise, as someone who needs prescription glasses, I recommend you go with the "higher" quality line. Nonetheless, great quality for the great price.

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

I love their glasses!

I love their glasses! I've been buying from them for 3 years now and own about ten pairs, all of which are very well-designed and high quality. On top of that, they are very accommodating!

January 16, 2025
Unprompted review
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Rated 5 out of 5 stars

I made my order from Germany

I made my order from Germany, and I have to say that I only knew that kind of service from Amazon. The quality of the glasses for that price is unbeatable. But the glasses themselves is one thing, the service is another thing. I wanted to change the glasses because they didn’t fit my style, no problem! I now can understand the people ordering more glasses from them, please keep that service and that quality of glasses.

January 7, 2025
Unprompted review
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