Express Appliances Reviews 

2,597
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 526 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly delivery teams who arrive on time, handle the heavy lifting, and take care of installing household appliances smoothly. Many consumers also appreciate the simple rental process, noting that it is very easy to get in touch with helpful support staff when arranging their orders. However, some people mentioned receiving faulty or heavily damaged electrical products, such as mobile phones and tumble dryers that broke down quickly. Other reviewers were dissatisfied with rude customer service representatives when calling to get help with unexpected appliance repairs or delivery problems.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising the polite and professional... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping times and... See more

Service

People report high satisfaction with the service, praising the quick delivery times, easy application... See more

Product

Clients share ambiguous opinions on product experiences, highlighting a wide split in customer satisfaction.... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented a cooker, the gentlemen who came to Install it were polite down to earth guys . Told me everything they were doing to install the appliance and showed me how everything works on, told me abo... See more

Rated 5 out of 5 stars

The process was so simple and fast , I am truly over the moon with this company . There white goods are in excellent condition , delivery service was hassle free and on time . I feel so secure that if... See more

Rated 5 out of 5 stars

Amazing service from start to finish The two guys who came to deliver and install my washing machine went above & beyond! Always so easy to get through to speak with someone …which is rare t... See more

Rated 5 out of 5 stars

It was a easy straight forward process I was bit reluctant at first because so many sites around what aren't what they say they are ...but this one is genuine received my phone no problems phone in n... See more


Company details

  1. Appliance Rental Service
  2. Appliances Customer Service

Written by the company

Electrical appliances available for rent - including kitchen appliances, televisions, home entertainment and technology.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,597)

521 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stresss free

Delivery men were very chatty polite the whole thing was strees free one email to say bean accepted one with doc one with delivery details simplea not trashed email trying to sell me more or buying me straight forward

April 10, 2026
Unprompted review
Rated 3 out of 5 stars

The washing machine was broken the…

The washing machine was broken the delivery guy had to fix it the dyer doesn't fully work too on top of that i wanted same brand washing machine and dryer not 2 different makes
I will be calling in the morning...
I buried my nephew so I haven't been in the right frame of mind to call yet
Only good thing so far is the price and your delivery drivers and excellent

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Really recommend this company

Really recommend this company, application was easy and product was delivered quickly. The iPhone is in excellent condition and I couldn’t be happier.

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

Did not go through with order

Did not go through with order. Chose tv advertised at just over £4 weekly. At checkout it had jumped to almost £20 a week. On a 2 year contract this was costing almost £2K. The same tv is available in Argos ..Amazon etc for £279 brand new 😱

April 6, 2026
Unprompted review
Express Appliances logo

Reply from Express Appliances

Dear Holly, Thank you for you review. I believe there may have been some confusion when placing your order. At the checkout, the rental rate is presented as "monthly" so if the product was £4 per week you would have seen a "monthly" price of £17.33. If you would like any assistance, please do get in contact and we would be happy to help.
Kind regards
Matt

Rated 5 out of 5 stars

The lady on the phone was so helpful…

The lady on the phone was so helpful and nice, she booked me in for a repair, pick up and a new dishwasher all on a day I was off, the delivery drivers were really nice, but were rushed and that meant that the water pipe wasnt tightened properly and water did leak, however they were lovely and I was able to tighten and issue resolved.
Would highley recommend this company, I was able to rent a dishwasher cheaper than I could buy and insure, so I may not own it but I have a dishwasher which will always be repaired or replaced, which made sense to me and saved me a fortune.
Great company

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Crap sent me a old iPad out broken…

Crap sent me a old iPad out broken button and I’m still being charged until they can sort a pick up of it stay away from these

April 9, 2026
Unprompted review
Express Appliances logo

Reply from Express Appliances

Dear Simon, Thank you for your review. We are sorry to hear that you have a faulty product. Once we receive the product back for inspection, your charges would be adjusted accordingly to reflect the period you do not have possession of the product. Please do get in contact if you would like to discuss further.
Kind regards
Matt

Rated 1 out of 5 stars

Told tv delivery date booked day…

Told tv delivery date booked day off,rung me to say not loaded on van so canceled tv bad very bad.

April 7, 2026
Unprompted review
Express Appliances logo

Reply from Express Appliances

Dear Del Roy, Thank you for your review. Sorry to hear you did not receive your product on the expected delivery date, this is not usually how we operate so please accept our sincere apologies.
Kind regards
Matt

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