Express Appliances Reviews 

2,596
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 526 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly delivery teams who arrive on time, handle the heavy lifting, and take care of installing household appliances smoothly. Many consumers also appreciate the simple rental process, noting that it is very easy to get in touch with helpful support staff when arranging their orders. However, some people mentioned receiving faulty or heavily damaged electrical products, such as mobile phones and tumble dryers that broke down quickly. Other reviewers were dissatisfied with rude customer service representatives when calling to get help with unexpected appliance repairs or delivery problems.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising the polite and professional... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping times and... See more

Service

People report high satisfaction with the service, praising the quick delivery times, easy application... See more

Product

Clients share ambiguous opinions on product experiences, highlighting a wide split in customer satisfaction.... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented a cooker, the gentlemen who came to Install it were polite down to earth guys . Told me everything they were doing to install the appliance and showed me how everything works on, told me abo... See more

Rated 5 out of 5 stars

The process was so simple and fast , I am truly over the moon with this company . There white goods are in excellent condition , delivery service was hassle free and on time . I feel so secure that if... See more

Rated 5 out of 5 stars

Amazing service from start to finish The two guys who came to deliver and install my washing machine went above & beyond! Always so easy to get through to speak with someone …which is rare t... See more

Rated 5 out of 5 stars

It was a easy straight forward process I was bit reluctant at first because so many sites around what aren't what they say they are ...but this one is genuine received my phone no problems phone in n... See more


Company details

  1. Appliance Rental Service
  2. Appliances Customer Service

Written by the company

Electrical appliances available for rent - including kitchen appliances, televisions, home entertainment and technology.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,596)

519 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Joke

Turns out your paying £100s of £s to just rent an appliance that has to be returned what an absolute joke & waste of time. Customer service is very rude also

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Good Company

My tumble dryer broke down and rather than purchase a new one again I decided to use EXPRESS APPLICANCES and rent instead. The whole process from order to delivery was easy and smooth. Delivered in very good condition and delivery guys great too 10:10 service . The prices are reasonable as well which is also a positive. They don’t overcharge and take advantage of the fact you need something so what ever it is you need and what ever your situation - I would highly recommend

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Express Appliances. A1.

Rent several appliances from Express and found them to be a great company. Delivery people always polite and helpful, customer service persons always helpful and friendly.

June 19, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look