Express Appliances Reviews 

2,596
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 526 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly delivery teams who arrive on time, handle the heavy lifting, and take care of installing household appliances smoothly. Many consumers also appreciate the simple rental process, noting that it is very easy to get in touch with helpful support staff when arranging their orders. However, some people mentioned receiving faulty or heavily damaged electrical products, such as mobile phones and tumble dryers that broke down quickly. Other reviewers were dissatisfied with rude customer service representatives when calling to get help with unexpected appliance repairs or delivery problems.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising the polite and professional... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping times and... See more

Service

People report high satisfaction with the service, praising the quick delivery times, easy application... See more

Product

Clients share ambiguous opinions on product experiences, highlighting a wide split in customer satisfaction.... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented a cooker, the gentlemen who came to Install it were polite down to earth guys . Told me everything they were doing to install the appliance and showed me how everything works on, told me abo... See more

Rated 5 out of 5 stars

The process was so simple and fast , I am truly over the moon with this company . There white goods are in excellent condition , delivery service was hassle free and on time . I feel so secure that if... See more

Rated 5 out of 5 stars

Amazing service from start to finish The two guys who came to deliver and install my washing machine went above & beyond! Always so easy to get through to speak with someone …which is rare t... See more

Rated 5 out of 5 stars

It was a easy straight forward process I was bit reluctant at first because so many sites around what aren't what they say they are ...but this one is genuine received my phone no problems phone in n... See more


Company details

  1. Appliance Rental Service
  2. Appliances Customer Service

Written by the company

Electrical appliances available for rent - including kitchen appliances, televisions, home entertainment and technology.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,596)

519 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Have been a customer for many years…

Have been a customer for many years now, very helpful staff, always polite whenever ive had to contact them, you can pay weekly, fortnightly or monthly for any item that you want to rent & if it breaks down they'll either repair or replace, absolutely amazing & definitely would recommend

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Ive been with this company for a while, they have been helpful and professional. The range of appliances are great. The piece of mind what comes with renting is great. Highly recommend 👌

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

I rented a dryer

I rented a dryer, couldn't have for a better one, it does what it says. Very quiet machine. I couldn't be more happier with it.

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish

The two guys who came to deliver and install my washing machine went above & beyond!

Always so easy to get through to speak with someone …which is rare today as usually get pushed about from one department to another or have a robot chat bot…

Highly recommend 🙌

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

This company is fantastic

This company is fantastic. Sometimes we just can't afford things out right and having the opinion to rent is fantastic.

Everything was super simple. Filled out the form sent over my ID and received my order a few days later

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Staff on the phone are absolutely…

Staff on the phone are absolutely excellent, so kind, so helpful and just polite makes a refreshing change nowadays. Delivery guys are the same really nice blokes, helpful and friendly. I would highly recommend this company. You do pay more but that’s the privilege for paying slower I guess. Great company obviously run very very well by owner.

June 17, 2026
Unprompted review

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