Formula One Autocentres - Newport Pagnell Reviews 

84
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TrustScore 3 out of 5

3.0

CHICHLEY STREET, NEWPORT PAGNELL, MK16 9AP BUCKS, GB

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Rated 5 out of 5 stars

Needed to top up the air in all tyres promptly as the pressure monitor showed all were far lower than they should have been. Drove to the site in Newport Pagnell & was met by Raj. Really friendly & he... See more

Rated 5 out of 5 stars

Needed my tyres checked before going on holiday to devon. Staff were extremely helpful and carried out all the work quickly and with minimal fuss. More than happy to recommend.

Rated 5 out of 5 stars

Needed a tyre pressure monitor sensor changed. Really helpful, ordered a replacement and had it fitted within my timeframe. Courteous throughout and communicated when they said they would.

Rated 1 out of 5 stars

Extremely disappointing service. Since 2 October, we’ve been trying to resolve a sizeable invoice dispute after concerns arose that we had been charged for work on a company vehicle that had not b... See more

Company replied


Company details

  1. Tire Shop
  2. also in
  3. Car Inspection Station
  4. Car Repair and Maintenance

Written by the company

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Written by the company

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Contact info

  • CHICHLEY STREET, NEWPORT PAGNELL, MK16 9AP, BUCKS, United Kingdom

3.0

Average

TrustScore 3 out of 5

84 reviews

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3.0

All reviews

(84)

5,522 reviews in the last 12 months

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Rated 1 out of 5 stars

gave me cheap brakes

gave me cheap brakes - when i went back to complain they were squeaking and not that responsive i was told it was because of dust.

January 11, 2023
Unprompted review
Formula One Autocentres - Newport Pagnell logo

Reply from Formula One Autocentres - Newport Pagnell

Dear Mr Anonymous,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 1 out of 5 stars

Having used Formula 1 for many years…

Having used Formula 1 for many years and provided excellent on line reviews, I booked a statutory MOT with a 30 day lead time. I paid for this via Pay Pal.
3days before this vehicle was due for the test I had another that required attention. So this was booked in. The mot was cancelled by F1 due to no tester. The 2nd vehicle was so incompetently attended to it was embarrassing. The refund is outstanding, and we have made alternative arrangements for the 2nd vehicle to be repaired properly .. An embarrassment and a shambles , what a joke, run by incompetent people who I doubt have any real knowledge of motor vehicles or customer care.

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

Happy customer - one issue, sorted out fast

I had tyres fitted at Formula 1 in Newport Pagnell. The wheel balancing machine was doing a 'computer says no' so they couldn't balance the wheels that day.

The guys were as good as their word - they called me the minute the machine was fixed a day later and fitted me in at my choice of time that same day to do the work.

They sorted out what was a frustrating and annoying issue and left me feeling happy. I've used Formula 1 for years now and I'll certainly return.

November 27, 2023
Unprompted review
Rated 1 out of 5 stars

Can't work on Tesla

I popped in to The Newport Pagnell garage on Saturday 11th November to ask for a puncture to be repaired and was told they don't have the jacking pads to work on a Tesla. I find this strange as a only had some rear tyres fitted a couple of months ago at the same garage, the lad said the person who had those pads may have left. Surely with the popularity of Tesla this would be something every garage would carry as standard? Anyway I went to Kwik Fit and they fixed the puncture no problem at all.

November 11, 2023
Unprompted review
Formula One Autocentres - Newport Pagnell logo

Reply from Formula One Autocentres - Newport Pagnell

Dear David,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

Fantastic service from Reece and Ali at Newport Pagnell

I had fantastic service from Reece and Ali at the Newport Pagnell branch. They fitted me into their schedule without an appointment and immediately fixed a faulty valve problem on my wheel, They were both extremely professional, very helpful and generous, even refusing payment for their time. Resulting from this superb customer service, I shall only go to them for my car tyres, servicing and MOTs.

October 12, 2023
Unprompted review
Rated 5 out of 5 stars

Had a puncture on my car trailer

Had a puncture on my car trailer but they didn’t just do a job they went above and beyond and I’m gobsmacked at how the whole team got involved to help get my nightmare sorted. Incredible customer service and cannot thank them enough

July 11, 2023
Unprompted review
Rated 5 out of 5 stars

Over and above customer service…

Over and above customer service focused.The young lady who dealt with me over the phone in relation to having my air conditioning serviced was very professional and gave first class customer service, the guys at the garage that carried out the work (NewportPagnell) were very polite and engaging. I will definitely use the Newport branch for any future car related repairs.

June 28, 2023
Unprompted review
Rated 1 out of 5 stars

Aircon clean and re-gas

Booked an aircon clean and re-gas service, the booking system is not the best, only gives AM or PM time frame, no exact time, probably because they don't need to "rush" this way. Took my car to the garage knowing it would take awhile since who knows when they are start working on it, dropped there and went home (went there with 2 cars), shortly after I got home, I got a call that the car uses new gas and they only have old gas, so they can not do the service at that branch, only the other one at Milton Keynes. So I had to go back to collect the car. Instead of transfering to the other Formula one branch, they just told me, that they are refunding the money in the next 3-5 days. I had to pay in advance for a service which not been done at all, had to waste my time and money on fuel to go there twice for nothing and I won't see my money for at least 3 days...
Absolute shocking experience and customer service, avoid this company!
Never again, thank you very much!

June 21, 2023
Unprompted review
Rated 5 out of 5 stars

Great Customer service

Great Customer service, I spoke to Anthony and he was very polite, explained every part what I needed done on my car and how long it would take! I would definitely recommend these guys!!

May 9, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Went online found the tyre I wanted and the price. Loads cheaper than anywhere else. Gave them wheel popped back next day. Fitted in about ten mins. Instead of paying £130 it cost me£47. Ok it is not a top of the range tyre. But I only do about 2000 miles a year. Thank you for your service will be back

April 28, 2023
Unprompted review
Rated 5 out of 5 stars

Great service, great people, great prices.

I've used the Newport Pagnell branch several times over the past few years and without exception have been hugely impressed with their service. They go above and beyond to make sure the customer is happy....and their prices are pretty damn good as well.

February 22, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional service and solved a problem i created trying a DIY repair

I got really stuck trying DIY repair by changing a wing mirror. Got the thread twisted and stuck and asked if the branch would help. (Not on their list of things they do!) Didn't hesitate and a few hours later the problem was solved and they even put the door etc back together and sorted the electrics. These guys know what they are doing! Exceptional service Many thanks. Be back soon when we need it servicing!!

February 21, 2023
Unprompted review
Rated 5 out of 5 stars

Quick and Friendly Experience

Visited the Newport Pagnell, Milton Keynes Centre for an MOT. Unfortunately my car failed on a broken rear Spring. They allowed me to supply the part, which helped to make things cheaper. Fitted me in the very next day to replace and retested there and then, they even exceeded the time frame we agreed to have the work turned around. Now I'm back on the road and can get to work on Monday. Very happy customer. Reece was fantastic, very welcoming, knowledgeable and helped me out massively. Big thank you. Will definitely use them again and will recommend their service to friends and family.

February 19, 2023
Unprompted review
Rated 5 out of 5 stars

Friendly and kind advice without the…

Friendly and kind advice without the 'hard-sell'

I had booked in to have my TPMS sensors changed, as I thought the batteries had failed and my MOT was a few days away. However, on the way to my booking with F1 Autos in Newport Pagnell I re-tried the auto-learn procedure (which I had been trying all week) and just before arriving it finally worked...

I explained this to the chaps at reception, and instead of telling me I had to honour the booking and have them changed regardless, they explained they were happy for me to get my MOT first. They also echoed my experiences with the TPMS system on my car (Vauxhall Corsa 2014) as being a bit tricky and that it wasn't uncommon for the auto-learn function to fail.

I'm grateful both for this friendly advice and that they allowed me to go get my MOT before messing with the system. This was my first time dealing with F1 Autos but won't be the last - I'll be returning to have those sensors replaced and a couple of new front tyres very soon! Cheers guys.

December 13, 2022
Unprompted review
Rated 5 out of 5 stars

Formula One tyres

I can’t rate Formula One at Newport, Pagnell, high enough for their professionalism and courtesy They took great care to look after my car and wheels. many thanks too raff for a excellent job.

December 14, 2022
Unprompted review

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