Fashion Chingu Reviews 

1,215
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers had a great experience with this company. Customers frequently praise the fantastic quality of the clothing and products, noting that items are very soft, well-processed, and look just like the pictures online. Consumers also appreciate the responsive and friendly customer service team, who consistently go out of their way to quickly resolve any concerns or questions. Some reviewers were not happy with the shipping delays and long waiting times experienced before orders finally arrived at their doors. A few people also mentioned receiving products with minor sizing discrepancies, occasional unexpected defects, or noticeable packaging damage during transit.

What people talk about most

Product

Customers had positive experiences with product, noting that the clothing items are generally of fantastic... See more

Quality

Clients share positive opinions on quality, noting that the items are comfortable, look great, and are well... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a wide range of differing... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the fast... See more

Customer service

Consumers find customer service to be positive and helpful. People report that support staff reply quickly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a great experience with Fashion Chingu. I was positively surprised by the high quality of the clothes. As an Engene, I ordered Jungwon’s ‘Don’t Burn Our Future’ pullover and Jake’s fluffy jacket... See more

Rated 4 out of 5 stars

Great onlineshop with lots of cute and cool products. Received the wrong size at first and the chatbot didn't understand the problem. But once connected to the very friendly customer service, the iss... See more

Rated 4 out of 5 stars

very, but VERY terrible service, broken lightstick, customer service terrible 1 star!! SIKE!! Katseye lightstick is amazing, was very good quality, the box was flawless, no dents, amazing customer se... See more

Rated 4 out of 5 stars

I received pants that were much smaller than what it was reported to be on the website. It was too small to even put on. The customer service at fashion chingu was responsive and helpful in responding... See more


Company details

  1. Clothing Store

Written by the company

We're the #1 idol fashion shop - Get over 1500+ products which are looking similar to your favorite idol. Fashion Chingu is an e-commerce store founded in 2018 by a young couple who shared an interest in Kpop and Kdrama fashion but always struggled to find similar items to those worn by their favorite idols. Although styles worn by celebrities and generally easy to find, the average fan cannot afford to purchase such expensive designer items. And that's where Fashion Chingu comes in! Our store offers an incredible selection of styles inspired by Kpop idols and Kdrama characters, which can conveniently be browsed by clothing type, artist/group name, or title. Along with that, we also keep a close eye on current trends and maintain a dedicated blog that covers everything Korean fashion-related: from seasonal fads and timeless essentials to Kdrama styling deep-dives and Kpop conceptual fashion. Our team is made up of incredible young professionals spread across the globe who are incredibly passionate about our mission and how what we do truly brings joy to people's lives. The Fashion Chingu community is incredibly appreciative of the brand and they're the true driving force behind all our efforts! And as Korean culture reaches new global magnitudes, there are millions of more lives that we can touch by simply providing the best service we can.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(1,215)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered 2 items and one item was…

I ordered 2 items and one item was received by me. In their website it showed both items were delivered. I was confused and reported that issue, they analysed it and told me another item was shipped in different package and it was their mistake to mention both items was delivered. Today I received the another item. I’m happy that they responded to me immediately.

March 25, 2026
Unprompted review
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Rated 1 out of 5 stars

I have been chasing and chasing for…

I have been chasing and chasing for something I ordered nearly 2 months ago. I have received an AI generated response. No item but they have taken my money. I'm really disappointed and feel I have no way of getting my money back.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

A pretty good first experience! With a small note about ordering.

I had heard about Fashion Chingu online and decided to check it out as I was looking for Kpop related clothing. When the Black Spikes Chain Faux Leather Bracelet | Chaeryeong – ITZY I knew I really wanted it! I ordered but if you're going to order from them, make sure it's sometime after February as a lot of their product takes a pause for the Chinese New Year so my order got a little delayed. The order did finally ship and got to me. However for some reason, GoFo Express must have drop kicked my package because part of it was kinda squished and I was really worried something had happened to my bracelet. Thankfully, it was perfectly fine when I opened it. I have been wearing everyday since I got it, and it's now a staple of my daily wear fashion, along with my watch and dogtag necklace. I'd order again from them. The quality for the price was REALLY nice too, I feel like I got something that was made with care and love and I enjoy it and will take good care of it!

February 3, 2026
Unprompted review
Rated 4 out of 5 stars

Good delivery

I ordered BangChans jacket and I got in time and I liked that I could track my order and the good thing is you get a little thing with for example a little photocard of the person you have ordered the clothes from but I was a bit disappointed when I didn’t get the photocard of BangChan and I got one from Felix

March 17, 2026
Unprompted review
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Rated 5 out of 5 stars

I love Fashion Chingu

I love Fashion Chingu and so far haven’t had a single item I didn’t love. The range is really good and though some items are a bit expensive the quality is great. Being uk based the sizing can be a bit tricky to work out but generally once you’ve done it they’re pretty consistent. It’s a bit frustrating having to wait for shipping but it is what it is when ordering from overseas.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Honestly

Honestly, I love it so much. The quality of the shirts are so good. It feels soft and comfortable. I would definitely order again

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Clothes arrived exactly as they…

Clothes arrived exactly as they appeared in the photos, fit perfectly- make sure to go a size up if you’re ordering from outside Asia as their sizes are smaller- very happy with the quality

March 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Shop here, it's worth it

Not only are the clothes surprisingly good quality, but I had an issue where I was sent the wrong skirt and they sent me a replacement for free! 10/10 experience and I will be buying more clothes <3

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing

I placed my order feb 14 and still haven't received the items.

February 14, 2026
Fashion Chingu logo

Reply from Fashion Chingu

Hey Karla,

Thank you for your review :)
Initially it was just Chinese New Year when you ordered on our store which initially already created a small delay already. Unfortunately one of your two ordered items is having slightly delivery issues, which is causing a bit of delay here. We're very sorry for this and working on making this information more transparent for you. Be assured that we are shipping it out as soon as possible!

Super sorry about this!
Best wishes,
Your Fashion Chingu Team

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Rated 4 out of 5 stars

Product arrived

Product arrived. Ordered a K-pop cd and it was authentic. Shipping was a bit slow and shipping updates weren’t the best. But I am overall happy

February 2, 2026
Fashion Chingu logo

Reply from Fashion Chingu

Hey Antonia,

Thank you for sharing your experience. Please excuse that it was a little slow, we are improving that currently strongly, so that next time you are going to order we will be able to have it at your place within 2-3 weeks :)

Best wishes,
Your Fashion Chingu Team

Rated 1 out of 5 stars
Fashion Chingu logo

Reply from Fashion Chingu

Hey Amy,

Thank you for review. We have investigated your tracking number and it indeed somehow stopped at 25th February. We are bringing this concern to our customer service and they will contact you shortly to get the parcel delivered. :)

Best wishes,
Your Fashion Chingu Team

Rated 5 out of 5 stars

I love fashion chingu

I absolutely love the items I have ordered! The customer service I received when I had a small issue was awesome! I will definitely be a return customer!

February 16, 2026
Unprompted review
Rated 3 out of 5 stars

Fast delivery, but damage.

Product was sent out and arrived fast for how far away it was being sent to. However, I am very disappointed with the packaging; you'd think an expensive light stick would be packaged carefully enough to not result in any damage, but they may as well have stuck the delivery details on the product itself. The product box has a massive crease/dent on the front and side, I just hope the contents are alright. It's a shame because it's supposed to be a birthday gift for my sister. I'm just proper gutted.

February 24, 2026
Unprompted review
Fashion Chingu logo

Reply from Fashion Chingu

Hey Inaaya,

So sorry for this incident. We have feedbacked to our warehouse and have already a more secure packaging in place by now.

Best wishes,
Your Fashion Chingu Team

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Rated 1 out of 5 stars

Never got my parcel

Never got my parcel! Waiting since weeks and they didnt send it

February 16, 2026
Unprompted review
Fashion Chingu logo

Reply from Fashion Chingu

Hey Marco,

We have shipped out your order on January 23rd. Just today we noticed that somehow a delivery exception has occurred. We are investigating this right now and will make sure that you're receiving it. Don't worry and sorry for the hustle.

Best wishes,
Your Fashion Chingu Team

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