Fashion Chingu Reviews 

1,214
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers had a great experience with this company. Customers frequently praise the fantastic quality of the clothing and products, noting that items are very soft, well-processed, and look just like the pictures online. Consumers also appreciate the responsive and friendly customer service team, who consistently go out of their way to quickly resolve any concerns or questions. Some reviewers were not happy with the shipping delays and long waiting times experienced before orders finally arrived at their doors. A few people also mentioned receiving products with minor sizing discrepancies, occasional unexpected defects, or noticeable packaging damage during transit.

What people talk about most

Product

Customers had positive experiences with product, noting that the clothing items are generally of fantastic... See more

Quality

Clients share positive opinions on quality, noting that the items are comfortable, look great, and are well... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a wide range of differing... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the fast... See more

Customer service

Consumers find customer service to be positive and helpful. People report that support staff reply quickly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a great experience with Fashion Chingu. I was positively surprised by the high quality of the clothes. As an Engene, I ordered Jungwon’s ‘Don’t Burn Our Future’ pullover and Jake’s fluffy jacket... See more

Rated 4 out of 5 stars

Great onlineshop with lots of cute and cool products. Received the wrong size at first and the chatbot didn't understand the problem. But once connected to the very friendly customer service, the iss... See more

Rated 4 out of 5 stars

very, but VERY terrible service, broken lightstick, customer service terrible 1 star!! SIKE!! Katseye lightstick is amazing, was very good quality, the box was flawless, no dents, amazing customer se... See more

Rated 4 out of 5 stars

I received pants that were much smaller than what it was reported to be on the website. It was too small to even put on. The customer service at fashion chingu was responsive and helpful in responding... See more


Company details

  1. Clothing Store

Written by the company

We're the #1 idol fashion shop - Get over 1500+ products which are looking similar to your favorite idol. Fashion Chingu is an e-commerce store founded in 2018 by a young couple who shared an interest in Kpop and Kdrama fashion but always struggled to find similar items to those worn by their favorite idols. Although styles worn by celebrities and generally easy to find, the average fan cannot afford to purchase such expensive designer items. And that's where Fashion Chingu comes in! Our store offers an incredible selection of styles inspired by Kpop idols and Kdrama characters, which can conveniently be browsed by clothing type, artist/group name, or title. Along with that, we also keep a close eye on current trends and maintain a dedicated blog that covers everything Korean fashion-related: from seasonal fads and timeless essentials to Kdrama styling deep-dives and Kpop conceptual fashion. Our team is made up of incredible young professionals spread across the globe who are incredibly passionate about our mission and how what we do truly brings joy to people's lives. The Fashion Chingu community is incredibly appreciative of the brand and they're the true driving force behind all our efforts! And as Korean culture reaches new global magnitudes, there are millions of more lives that we can touch by simply providing the best service we can.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(1,214)

127 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing quality!

I ordered from this website multiple times and every time the items came within the given time limit, In great conditions and looks just like the items in the pictures! I heavily recommended this place!

February 6, 2026
Unprompted review
Advertisement
Rated 4 out of 5 stars

Amazing

very, but VERY terrible service, broken lightstick, customer service terrible 1 star!! SIKE!! Katseye lightstick is amazing, was very good quality, the box was flawless, no dents, amazing customer service, Just Amazing, will definitely order a lightstick cover, but the only min point was the wait, and I get it it's from South Korea but it said 3 to 7 business days but I ordered 20 December 2025 and it came 30 January (today) but the rest was IMPECCABLE, 4 stars for sure!

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service made a difference!!

We ordered from Spain, and although we knew it would take a while to receive, the package got stuck in transit in Madrid for quite some time. This can happen anywhere to anyone, what makes the difference is the service. We got Chingu's customer service Lyann Ayapana who really made a difference, and help us to receive the package safely, so all is OK! The item is also what my daugher wanted. Great work and great place to purchase from.

January 23, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Ridiculous.

Ridiculous.
I ordered a dress for my daughter for Christmas gift. They replied me out of stock after New year and said that it would be refunded. I waited for 2 weeks but cannot find a refund in my credit card. They replied me the refund is issued in a form of credit but no cash… absolutely a spam! Never use again!

December 17, 2025
Unprompted review
Fashion Chingu logo

Reply from Fashion Chingu

Hey Nagoya,

Thank you very much for your review. We have initiated a refund to your original payment method already. Our standard process is to refund to store credits when a product is out of stock, so the customer can choose easily another product without reentering all the payment details. In a span of 2 weeks however we are offering a refund to the original used payment method. We made a small excuse here :)

Best wishes,
Your Fashion Chingu Team

Rated 5 out of 5 stars

I started using this company for a gift…

I started using this company for a gift for my teenage granddaughter. She loves their products.
Ordering was easy and shipping is tracked. Products arrive very well packaged.
The company responded immediately to a question regarding one product and took care of everything in a most professional and positive way.
Great company and great products and great customer service all together!

January 5, 2026
Unprompted review
Rated 1 out of 5 stars

This is cruel

It's bad I haven't even got my shirt and I have been waiting for ages and it hasn't even shipped. I'm actually going to cry because I can't do anything since it's from overseas it was for my birthday too and it's been so long that's it's way past now. I hope I get it but if I don't I want a refund.

January 1, 2026
Unprompted review
Fashion Chingu logo

Reply from Fashion Chingu

Hey Erika,

Thank you for raising your concern. If you didn't receive any Email from us so far, could it be that you provided an incorrect Email address upon checkout? We have found a few customers named Erika, but no order with your same and last name equally to the one here provided. Without that info we are unable to contact you.

Please send a message to info@fashionchingu.com with your order date and maybe also your shipping address so we can find your order anyhow in the system.

Thank you so much & best wishes,
Your Fashion Chingu Team

Rated 4 out of 5 stars

I want to buy some clothes and stuff…

I want to buy some clothes and stuff but the reviews are making me not so sure. I'm scared that my clothes will show up ruined or to small, I love the idea but I don't know if I can trust the sight.

January 8, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Good product, good customer service

I ordered a grey “anti you” hoodie like one that Lee Know wore, and it came on time, it’s very soft and good quality. It’s about a quarter of the price of the original SUPREME anti you hoodie but it’s still really good quality. They also have a really good system when replying to customer concerns, they always reply really quick and have helped me with my issues completely each time.

May 14, 2025
Unprompted review
Rated 1 out of 5 stars

I placed an international order with…

I placed an international order with Fashion Chingu and paid €80 via iDEAL. Unfortunately, I never received my order.

The parcel was returned to the seller during the customs process. I was never contacted by customs or the courier, nor was I provided with any reference number or instructions that would have allowed me to take action. The seller later confirmed that the item was returned and is now back in their possession.

Despite the fact that I did not receive the product and the seller has the item back, Fashion Chingu refused to issue a full refund to the original payment method. Instead, they only offered a partial refund or alternative solutions such as reshipment or store credit, which I declined.

I find it unreasonable that a customer is held financially responsible for customs or return issues when the item was never delivered. Based on my experience, I would advise others to be cautious when ordering internationally from this store.

October 24, 2025
Unprompted review
Rated 1 out of 5 stars

Delivery deadline exceeded

The store is misleading. It provides false information about the order delivery time. I ordered a lightstick on December 6. It was supposed to arrive before Christmas (within 9 business days), but it arrived on December 29. The shipment should have been better protected—the original box was dented at the corners during transport.
The product is OK.

December 29, 2025
Unprompted review
Fashion Chingu logo

Reply from Fashion Chingu

Hey Mateusz,

Thank you for your order and providing your feedback. Our processing time is 2-6 business days + an additional delivery time of, depending on your exact location, but mostly around 7-9 business days. These times are indicated on every product page. Sorry to hear that it didn't arrive before Christmas though we also wish that everyone is receiving their order in time for Christmas eve. And about the packaging: thanks for that feedback, we'll are taking that very seriously and will speak with our warehouse staff about that.

Thank you again & best wishes,
Your Fashion Chingu Team

Advertisement
Rated 5 out of 5 stars

Great experience

They had the TWICE lightstick which is sold out in most places, the order went swiftly, the procedures were straightforward, and even got gifted a kpop calendar!

December 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great online shop

Great online shop. Got alot of cloths and products for any k-pop fan. The cloth is great quality and the sizes fits.
If there is any issus with your order then they are quick to answer and always with kindness and understanding.
I really love this shop my daughter more so

December 19, 2025
Unprompted review
Rated 4 out of 5 stars

Awesome products and friendly customer service

Great onlineshop with lots of cute and cool products.
Received the wrong size at first and the chatbot didn't understand the problem. But once connected to the very friendly customer service, the issue was fixed quickly and effectively. Shipping took a while but in the end, everything worked out.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I purchased a coat from Fashion Chingu. Unfortunately, there was a defect with the item. I contacted customer service by email and experienced a very quick response and clear, well-organized communication, and we were able to reach a good solution. I just wanted to give this feedback, as I was positively surprised by such excellent customer service

December 17, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great job

Great job! Even got it in 6 days while going thru customs. Totally impressed, again.

November 3, 2025
Rated 5 out of 5 stars

The quality of the clothing is…

The quality of the clothing is fantastic, better than expected. I live in a small country far from the one where Fashion Chingu is located, but the clothes still arrives well-cared for and on time. I think it's a very original idea, clothes made based on your favorite idol. The website also often has discounts and extras, so if you ask me, this site is absolutely fantastic and deserves more customers.

November 29, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look