This company took unauthorised money from my bank account on more than several occasions which added up to £120, I reported it to my bank and it is now being investigated as a fraud case. The company... See more
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Great experience! Such lovely products, with an easy to use website and checkout. Product photos are great and definitely make you want to buy - maybe more photos could be added though! Wishing the... See more
Company replied
Placed an order and received it within a week even though website states 2-3weeks. The jacket I ordered is amazing quality and reasonably priced. I have been emailing and asking about a few other item... See more
FRAUD!!! I had to claim money back through my bank after my items didn’t arrive for over 8 weeks! These items are from China and are terrible quality and look NOTHING like they show online - I h... See more
Company replied
Company details
Information provided by various external sources
WE ARE FASHION PRESCRIPTION #FPSQUAD We are an original online fashion brand! We ship worldwide with Myhermes and Parcel2go. All parcels are tracked and we also accept Paypal! We have live chat on our website if you want to chat. We would love you to leave us a review! Before leaving a bad review please contact our team as we would love to get it sorted for you first! customer care is the most important thing to our store and also you girls looking fierce in our clothes of course! And most importantly, we believe shopping is a must have thing! so we aim to deliver the biggest trends at the most affordable prices, on a worldwide scale. We are Fashion Prescription and our customers are #1
Contact info
2.6
Poor
206 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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DO NOT ORDER
I am writing again another bad review on this company. After my last review I had received confirmation of a full refund after about 5 emails. I am now waiting 3 weeks for my refund and have sent many emails with no reply. This is just a disgrace and I would never recommend anyone to order from here. If I don't not receive a reply and refund by the end of this week I will be taking my situation further.
October 31, 2017
Unprompted review
Reply from Fashion Prescription
Hello Michelle,
Thank you for your review, I cannot see any further emails from you under this name. Please can you email our team with your order number at customercare@fashionprescription.org
All parcels are tracked via Myhermes and our team will be happy to send over tracking details,
If for some reason your parcel has been lost in transit our team can look into this for you and offer you some options.
All our customers are very important to us and we hope we can get this resolved for you. Refunds can take up to 14 days to appear into your account. All our parcels are tracked via Myhermes/ We accept Paypal/ We have live chat on our website and we have a customer care team who are happy to help at
We have loads of happy customers who repost us on Social media and we would like to make you one of them.
We will need your tracking number for any items sent back also.
Thank you
Many thanks, Julie
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WHAT A SCAM!!
Once again I am having a problem with the service of this company! It is disgusting that I have to wait weeks on end for my parcel to arrive for it to be poor quality and sent it back straight away for a refund.
No surprises when I didn't get any confirmation that they had received my item back, until I HAD TI CHASE THEM via email again. After around 10 emails I finally got a response to tell me there is a wait for refund (granted) but I shall receive my full refund before the 17/10/2017.
SHOCK! They have not processed my refund and I am being ignored again via email.
This is like stealing customers money!!!!! It is disgusting and I will be taking it further as that is my money that should of now been given back to me. WHAT A SCAM!!!
October 18, 2017
Unprompted review
Reply from Fashion Prescription
Hello Lovely,
I have arranged an email to be sent over today for you.
All parcels are tracked via Myhermes and our team will be happy to send over tracking details,
If for some reason your parcel has been lost in transit our team can look into this for you and offer you some options.
If you have sent a parcel back then we will need you to send over tracking details with your order number an we can look into this for you.
All our customers are very important to us and we hope we can get this resolved for you. Refunds can take up to 14 days to appear into your account. All our parcels are tracked via Myhermes/ We accept Paypal/ We have live chat on our website and we have a customer care team who are happy to help at
We have loads of happy customers who repost us on Social media and we would like to make you one of them.
Many thanks, Julie
DO NOT RECOMMEND THIS WEBSITE
Placed my order 4 weeks ago & still have not received anything. I have not had a confirmation email nor an email from Hermes with a tracking number?! I've sent emails to the customer service team but no reply. $81 came straight out of my account 4 weeks ago and I have just been left in the dark regarding my order! Absolutely appalling service & looking through the reviews it looks like I am not the only one with these problems. Regret purchasing from this dodgy website!!!!!
October 11, 2017
Unprompted review
Reply from Fashion Prescription
HelloMegan,
Thank you for your review, I cannot see any further emails from you under this name. Please can you email our team with your order number at customercare@fashionprescription.org
All parcels are tracked via Myhermes and our team will be happy to send over tracking details,
If for some reason your parcel has been lost in transit our team can look into this for you and offer you some options.
All our customers are very important to us and we hope we can get this resolved for you. Refunds can take up to 14 days to appear into your account. All our parcels are tracked via Myhermes/ We accept Paypal/ We have live chat on our website and we have a customer care team who are happy to help at
We have loads of happy customers who repost us on Social media and we would like to make you one of them.
We can assure you we are not a scam/fake website and have been running for 4 years. Our social media accounts have our customers reposting us in their outfits.
Many thanks, Julie
Terrible experience buying from here
I have had a terrible experience buying from here. For a start I received a damaged product which also didn't look like the picture online. I contacted them wanting a refund and was told to return the product to them and that I would receive a full refund and that they would refund the money for the return postage as the item was damaged. I then spent £11 returning the item and have since been told by them that they won't refund me for the return postage cost! I also haven't even received my refund for the faulty item. It says on their website that refunds are meant to take 14 days and yet I've been waiting 25 days. They are extremely unresponsive to emails, a lot of my emails have been completely ignored leaving me having to email repeatedly to get a response. Save yourself the hassle and don't buy from here
October 10, 2017
Unprompted review
Reply from Fashion Prescription
Hello Kirstin,
Please emal our team if it is regarding a refund and they can assist further.
All Refunds can take up to 14 days to appear into your account. All our parcels are tracked via Myhermes/ return details are on our website and T&Cs.
We accept Paypal/ We have live chat on our website and we have a customer care team who are happy to help at
We have loads of happy customers who repost us on Social media and we would like to make you one of them.
Thank you
Many thanks, Julie
If only I had checked the reviews …
If only I had checked the reviews before ordering!!!!!
This website is getting reported, 3 weeks waiting for delivery, taken the £68 straight away when the website states 10 day delivery. One reply from customer services to say I would receive tracking number from Hermes last week which I’m still waiting for.
If my £68 isn’t in my bank account tomorrow I’m reporting the website to the police and the financial ombudsman.
DO NOT ORDER FROM THIS IS, ITS FAKE!
September 27, 2017
Unprompted review
Reply from Fashion Prescription
Hello Helen,
Thank you for your review, I cannot see any further emails from you under this name. Please can you email our team with your order number at customercare@fashionprescription.org
All parcels are tracked via Myhermes and our team will be happy to send over tracking details,
If for some reason your parcel has been lost in transit our team can look into this for you and offer you some options.
All our customers are very important to us and we hope we can get this resolved for you. Refunds can take up to 14 days to appear into your account. All our parcels are tracked via Myhermes/ We accept Paypal/ We have live chat on our website and we have a customer care team who are happy to help at
We have loads of happy customers who repost us on Social media and we would like to make you one of them.
We can assure you we are not a scam/fake website and have been running for 4 years. Our social media accounts have our customers reposting us in their outfits.
Many thanks, Julie
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Delivery
Ordered a gold satin bodysuit about 3 weeks ago and it stated it would be here in three weeks? have emailed plenty of times wondering when it would be dispatched and still not a reply, (tried through email/live chat/instagram)it was ment to be worn on Saturday but being continually ignored by the company.
September 27, 2017
Unprompted review
Reply from Fashion Prescription
Hello Rebecca,
Thank you for your review, Sorry to hear you have not yet heard from our team.
Some items can have an ETA of 2-4 weeks
Myhermes will send over tracking details once dispatched.
If you could email our customer service team at customercare@fashionprescription.org and i will look out for your email, Look forward to getting this resolved for you and your tracking number sent over.
Thank you
Many thanks,
Julie
Made an order about a week ago and paid …
Made an order about a week ago and paid through PayPal- although I immediately received a PayPal receipt I have reciieved no confrontation email of my order. I have attempted to email the company however the email bounced leading me to think it's a false address. I have used the websites live chat and received no response and also left a message on instagram which you've deleted. Disgusting. I've now also been blocked which is absolutely pathetic but not to worry! I've paid with PayPal so il be filing a dispute and you won't be keeping my money.
September 3, 2017
Unprompted review
Reply from Fashion Prescription
Hello Aneesha,
Thank you for your review, I cannot see any emails from you under this name. Please can you email our team with your order number at customercare@fashionprescription.org
I am sorry to hear you have been blocked on our Instagram. People are only blocked for spamming on our page however our team can unblock you if this is not the case.
All parcels are tracked via Myhermes and our team will be happy to send over tracking details, If for some reason your parcel has been lost in transit our team can look into this for you and offer you some options.
All our customers are very important to us and we hope we can get this resolved for you. Refunds can take up to 14 days to appear into your account. All our parcels are tracked via Myhermes/ We accept Paypal/ We have live chat on our website and we have a customer care team who are happy to help at
We have loads of happy customers who repost us on Social media and we would like to make you one of them.
Many thanks, Julie
Ordered in March never received clothes or refund for them .
I ordered my clothes back in March . I never received my clothes, when I asked the company about it they said the package was lost in shipping and that I would get a refund. I am still waiting of that refund. It's been months and I've been in on and off correspondence with costumer service. At this point I'm very fed up and would like my refund so I never have to deal with this company again. Please do not waste your time ordering from them . It's been a complete waste of time and money .
August 30, 2017
Unprompted review
Reply from Fashion Prescription
Hello Zarfara,
Thank you for your review,
All parcels are tracked via Myhermes and our team will be happy to send over tracking details, If for some reason your parcel has been lost in transit our team can look into this for you and offer you some options.
All our customers are very important to us and we hope we can get this resolved for you. Refunds can take up to 14 days to appear into your account. All our parcels are tracked via Myhermes/ We accept Paypal/ We have live chat on our website and we have a customer care team who are happy to help at customercare@fashionprescription.org
We have loads of happy customers who repost us on Social media and we would like to make you one of them.
Many thanks, Julie
Awful. DO NOT ORDER FROM THIS SITE
I have ordered from this company twice now and I don't know why I did after my first experience was just as bad as this one. The items you receive most of the time look nothing like the picture advertised on their website and instagram page. Delivery takes weeks as they say they are waiting for the item to be 'made' or sent to them yet they take payment straight away. The items I received this time were of shocking quality and I have spent nearly £200 on this order. I decided to keep one top and sent the rest back for a refund as the items were falling apart. They are not cheap. It's a scam. I have been emailing their customer services but as echoed in previous reviews, they have been ignoring me ever since I returned then but emailed back before the items were received when chasing delivery. I can see the items have veen received by them on 11th August and signed for.
August 26, 2017
Unprompted review
Reply from Fashion Prescription
Hello Charlotte,
Thank you for your review,
I can see our team has emailed you however we are awaiting a reply.
I can see you have ordered from our website a few times and have kept most of your order so we are happy you liked some of your items.
As stated on our website refunds can take 14 days.
We reply to all customers. Please check your junk mail as all emails are replied to.
We have many happy customers and all complaints are taken seriously and we try turn the customers opinion around.
All our customers are very important to us and we hope we can get this resolved for you. Refunds can take up to 14 days to appear into your account. All our parcels are tracked via Myhermes/ We accept Paypal/ We have live chat on our website and we have a customer care team who are happy to help at customercare@fashionprescription.org Many thanks, Julie
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Returned my item over 3 weeks ago as it …
Returned my item over 3 weeks ago as it was completely unsuitable. I have tracking details which state my item was received but have not heard anything. Have still not received a refund and I am being ignored in all my emails/Instagram messages. This is strange as when I was purchasing they replied to my messages straight away! Terrible customer service!
August 25, 2017
Unprompted review
Reply from Fashion Prescription
Hello Ettie,
Thank you for your review,
I can see tracking was emailed over today and a refund has been processed.
As stated on our website refunds can take 14 days.
We reply to all customers. Please check your junk mail as all emails are replied to.
We have many happy customers and all complaints are taken seriously and we try turn the customers opinion around.
All our customers are very important to us and we hope we can get this resolved for you. Refunds can take up to 14 days to appear into your account. All our parcels are tracked via Myhermes/ We accept Paypal/ We have live chat on our website and we have a customer care team who are happy to help at customercare@fashionprescription.org Many thanks, Julie
Do not order from this website!
I ordered two tops in May and returned them as they were unsuitable. I returned them via royal mail tracked which showed they had been successfully returned however I have received no refund. Despite multiple attempts to contact them they repeatedly ignored my requests and I still have no refund.
August 24, 2017
Unprompted review
Reply from Fashion Prescription
Hello Sarah.
Please ensure you are emailing the correct customer care email as we cannot see any emails from you.
If you send ove your tracking details we are happy to look into this for you and get this sorted.
All our customers are very important to us and we hope we can get this resolved for you. Refunds can take up to 14 days to appear into your account. All our parcels are tracked via Myhermes/ We accept Paypal/ We have live chat on our website and we have a customer care team who are happy to help at customercare@fashionprescription.org Many thanks, Julie
Absolutely disgusting!!!
I ordered a sequin skirt, I sent a quick message on the Instagram account to ask if it would be here by the date I needed it (nearly 2 weeks after ordering) and got a very fast reply telling me if I wrote the date I needed it by in the notes section when ordering then it would come in time, so I ordered it... surprisingly it was LATE!! It came days after I needed it! When it came it was very very poor quality! It looked like it had been made by a group of 5 year olds in an art class! Very cheap looking and I would not have worn it (even if i received it in time)! So I returned it on Monday, I sent it tracked and signed for! They received it and SIGNED FOR IT on Wednesday 9th August (2 days after I sent it).. it's now the 22nd August and I still haven't received a refund. I sent them an email asking why I hadn't received a refund and I was told they had nothing under my name! I sent them proof of delivery that they had actually signed for it and surprisingly no reply!! I sent Instagram messages and was ignored so I thought I'd leave a comment on one of their post! My comment was deleted and I was blocked!!! So I'm now blocked and still haven't received my refund. I have proof that they have received my parcel so I will be going to the trading standards! Absolutely disgusting customer service. Looking at these reviews it seems they rip off everybody and I'd advise everybody to contact the trading standards and hopefully have this awful company closed!!! I will be warning every person I know not to use this company!!!!
August 22, 2017
Unprompted review
Reply from Fashion Prescription
Hello Charlotte, I can see we have replied to your email and have had communication back from you however awaiting your last email. I can see you ordered a sequin skirt, We advertise these on our Instagram with videos and photos from our models and we have many happy customers. We are sorry if the item was not suitable for yo however many customers love it.
Once tracking has been emailed over our team and investigate the return within 14 days and complete the refund.
All our customers are very important to us and we hope we can get this resolved for you. Refunds can take up to 14 days to appear into your account. All our parcels are tracked via Myhermes/ We accept Paypal/ We have live chat on our website and we have a customer care team who are happy to help at customercare@fashionprescription.org Many thanks, Julie
Still waiting on refund!!!
Still after 19 days i am still waiting for my refund. I've emailed them my receipt and reference number but still no reply! This site is ridiculous. Just don't waste your time ordering with this site.
£35 owed!!
August 13, 2017
Unprompted review
Reply from Fashion Prescription
Hello Katie,
Thank you for your message. I have looked into your order and i can see you used a store card. Please note that store cards cannot be refunded and all payments need to be refunded back to your original payment method (store card).
I can see we have replied to your email and have had communication back from you however awaiting your last email.
All our customers are very important to us and we hope we can get this resolved for you. Refunds can take up to 14 days to appear into your account (store cards can be issued same day as the email once investigated). All our parcels are tracked via Myhermes/ We accept Paypal/ We have live chat on our website and we have a customer care team who are happy to help at customercare@fashionprescription.org Many thanks, Julie
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CONTACT TRADING STANDARDS!!
CONTACT TRADING STANDARDS!!! I have been in contact with citizens advice as I have had a bad experience with this company, they promised me a refund after months of chasing because I still haven't even received the products. Trading Standards have been extremely helpful with my complaint, I would urge you all to do the same xx
August 6, 2017
Unprompted review
Reply from Fashion Prescription
Hello Megan,
Thank you for your review, As all companies we work very closely with Trading standards and all our T&Cs are in place and been looked over :) We are happy to send over the T&Cs if you would like to see them (They are on our website before and after purchasing)
As stated on our website swimwear is non refundable however if you return back to us we can exchange/issue you a store card and this may be why you have not yet recieved your refund if you have sent you items back. Our team will be able to issue you a store card.
Like all companies we work very closely with Trading Standards and have a great relationship with them.
All our customers are very important to us and we hope we can get this resolved for you. . All our parcels are tracked via Myhermes/ We accept Paypal/ We have live chat on our website and we have a customer care team who are happy to help at customercare@fashionprescription.org Many thanks, Julie
Awful company
Ordered a large amount of clothes for my holiday, had to remind them 4 weeks after ordering them that they still weren't here and they said they would send them in 2 lots of parcels and i only ever received 1 parcel. Sent some items back as they didn't fit right/ didn't look how they did on the picture at the start of june, it is now August and i haven't had a refund or any acknowledgement of having received the items despite me sending it first class and signed for. They have now just completely stopped replying to all my emails and have blocked me off instagram. What an awful company with completely unprofessional customer care i just want my money back.
August 1, 2017
Unprompted review
Reply from Fashion Prescription
Hello Grace, I can see all tracking details state your items have been delivered and we can get this emailed over to you and Myhermes should have also sent over confirmation.
Our team never block anyone on Instagram unless you was slandering on our page. All emails are replied to via email and i can see all refunds are up to date so please check your account and any problems please email us.
All our customers are very important to us and we hope we can get this resolved for you. . All our parcels are tracked via Myhermes/ We accept Paypal/ We have live chat on our website and we have a customer care team who are happy to help at customercare@fashionprescription.org Many thanks, Julie
Pass off product photos as their own
Stole my Instagram photo to pass of as their own with no credit and I'm sure they've done this to others. Looks like they just steal others photos and send cheap products from China (so no effort on their part).
August 1, 2017
Unprompted review
Reply from Fashion Prescription
Hello Jade,
Thank you for your comment,
I can assure you we have many happy customers and reposts on our social media accounts.
If a photo has been used without credit we are happy to credit you.
All items sold on our website go under quality control before sending and we source our products from the UK and all over the world.
Thank you
Many thanks,
Julie
NO EMAIL OR REFUND OF RETURNED ITEMS!!!!
When I ordered my items which cost me nearly £200, I took into consideration it might take 3-4 weeks for my parcel to be delivered which it did. Only a couple items suited my figure which is fair enough.
I returned the items Royal Mail first class tracked and signed costing me £8.50 thinking it's the safest and fasted way hoping I'd receive a fast refund as I was going on holiday the next week and had to reorder new outfits. Obviously this never happened, I'm now back from holiday and still haven't heard a thing, even though I have emailed fashion prescriptions customer care page 5 times including the proof of signature,date and time of when it was delivered on July 11th 2017 it's now the 31st July.
I'm never one to complain but when your owed over £100 and there's not even an email saying they received the parcel it's just bad customer service. It's a shame as there's generally nice pieces of clothes on the website and would of brought again if I knew the exchange and refund procedure was relabel.
July 31, 2017
Unprompted review
Reply from Fashion Prescription
Hello Anna, I can see we have replied to your email and have had communication back from you however awaiting your last email. Once tracking has been emailed over our team and investigate the return within 14 days and complete the refund.
All our customers are very important to us and we hope we can get this resolved for you. Refunds can take up to 14 days to appear into your account. All our parcels are tracked via Myhermes/ We accept Paypal/ We have live chat on our website and we have a customer care team who are happy to help at customercare@fashionprescription.org Many thanks, Julie
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£39.99 subscription
I have recently undertaken the £39.99 subscription to have £80 worth of clothes sent to me each month. In my first package I was extremely happy with two items, they were very me!! However the third one was damaged and didn't cover me at all... I emailed the company and was told I would get an extra item in my next package. I just received the second package and I don't know what to think. In my subscription I preferred not to receive specific colours of clothing... I received an entirely bright yellow two piece which I requested not to have (the colour)... MOREOVER the waist high skirt of the two piece didn't even cover my bum!!!! Therefore I simply cannot wear it! Another bodysuit I received also had a hole in the croutch and was massive when I stated a size 6/8.
Finally I received a lovely two piece, however it would probably suit someone better with a bigger bust! However; I do like the item and will happily adjust the straps myself!
Notifications on package dismissal and postage are accurate and allow me to know when the package is due!
For the subscriptions the brand should definitely require more detail for the sizing of clothes, like asking for the customers exact measurements as all clothing items vary!! This would save disspointment of ill-fitted items!
July 22, 2017
Unprompted review
Reply from Fashion Prescription
Hello Morgan, I can see we have replied to your email and our team will be getting new items sent out for you
I can see you want to carry on with your susbcription and we are very happy that you like your other items. All our customers are very important to us and we hope we can get this resolved for you. If you could send over tracking information we can get this sorted for you. Refunds can take up to 14 days to appear into your account. All our parcels are tracked via Myhermes/ We accept Paypal/ We have live chat on our website and we have a customer care team who are happy to help at customercare@fashionprescription.org We are a legit company with many happy customers if you look in Instagram and Facebook we are always reposting customers. Many thanks, Julie
Awful
Awful! Ordered a bikini and sunglasses the sunglasses never arrived and I'm currently battling to get my money back! And the bikini fit horribly and was meant to arrive on the 30th as promised but didn't arrive till the 10th the following month! Don't order from here girls! Honestly not worth the hassle!
July 20, 2017
Unprompted review
Reply from Fashion Prescription
Hello Faye, We have written back to all your emails so please check your junk mail. All our customers are very important to us and we hope we can get this resolved for you. If you could send over tracking information we can get this sorted for you. Refunds can take up to 14 days to appear into your account. All our parcels are tracked via Myhermes/ We accept Paypal/ We have live chat on our website and we have a customer care team who are happy to help at customercare@fashionprescription.org We are a legit company with many happy customers if you look in Instagram and Facebook we are always reposting customers. Many thanks, Julie
Absolutely disgusted with this company
Absolutely disgusted with this company, the clothes are of a cheap quality. I joined the £39.99 subscription service. They claim they will email you a tracking number when the item has been sent - however this did not happen. They also say you will get a code for 20% off, though to get this i had to request it as it wasn't given to me. Cancelling the service is proving to be difficult i have been trying to email to cancel for two weeks and still haven't had confirmation this has been done. They have charged my account even after requesting to cancel. It's not taken out via a direct debit so i cant cancel this with my bank.
July 3, 2017
Unprompted review
Reply from Fashion Prescription
Hello,
sorry to hear you are not happy with the service. I can see your subscription has been cancelled prior to this review so please check your account.
Sorry for any inconvenience caused. We have many happy customers with he subscription packages and we are sorry if you was not happy with yours. All our clothes go under quality control prior to sending out the parcel.
We have many happy customers and we would like to turn you into one.
Our customer care team are able to help you at customercare@fashionprescription.org
Thank you
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