Fast Response Plumbers Ltd Reviews 

135
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Called them in 2023 and the plumber was efficient then Couple of weeks ago an airlock in the hot water. Plumber called Adrian attended - polite, worked cleanly and efficiently - cleared the airlock an... See more

Rated 5 out of 5 stars

I needed help on big heating job it was just before new year. Called Fast response and they plumber arrived in couple of hours. Adrien was polite and hard working as well. On that day by 9pm new boil... See more

Rated 5 out of 5 stars

From the initial phone call, they arrived within 4 hours. Confirmation call followed. The job involved clearing out the waste water pipes from the kitchen sink, and the washing machine and sink in the... See more

Company replied

Rated 4 out of 5 stars

I had got myself into a tight spot on a DIY plumbing job. I managed to get an airlock in the whole hot water system when refilling the cold water tank; Chris from Fast Response arrived the same af... See more

Company details

  1. Plumber

Written by the company

At Fast Response, we are a family run plumbing, heating, and drainage firm. We have been established since 2010, but we have well over 40 years experience in the industry. We offer a reactive service with no hidden charges, which is covered by our robust guarantee. Not only that, but we are fully Gas Safe registered and all of our plumbers have been with us for years, are fully insured and vetted. Whether you have an emergency plumbing issue, boiler problem or a blockage, we are on hand and will complete the job to the highest possible standard. The locations we cover include South West London, South East London, Croydon, Bromley, Kingston, Epsom and many more. We can deal with both domestic households and commercial premises. We operate Monday to Sunday, 7 am to 10 pm every day, our team is available to resolve your problem any day of the week. Furthermore, we do it all, from the faulty toilet flush to a new bathroom suite, to overflowing drains, or faulty boilers and everything in between. One of our qualified professional local plumbers is never more than a phone call away. We have plumbers, heating and drainage engineers based throughout all areas of South London including Bromley, Battersea, Clapham, Croydon, Dulwich, Epsom, Putney, Streatham, Wimbledon. Find out more about our plumbing services in your local area across South London. In our current economic times, anywhere, we can help you save money. Fast Response Plumbers can give you more information on how to save on electricity and water by giving you sound advice as to the best, cost-effective methods to use. We have expertise in handling any kind of problem with your heating system. If you have a boiler breakdown on your hands, let us, take care of it. We can repair your low water pressure problem and can also fix the broken pump of your boiler. After that, the only sound you will hear from the boiler will be a peaceful silence. We have full Gas Safe cover and will issue our landlord with Gas safe certificates on completion of our Gas Safe inspections. At Fast Response Plumber's we can cover all plumbing needs, including leaks, boiler problems, central heating issues, blocked drains, general maintenance and servicing of equipment, and new installations. All our work is guaranteed and there are no hidden charges, for your peace of mind. If there is an emergency, we can react fast, so you can rely on us. We operate Monday to Sunday, 7 am to 10 pm every day, our team is available to resolve your problem any day of the week. We do it all, from the faulty toilet flush to a new bathroom suite, to overflowing drains, or faulty boilers and everything in between.


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4.4

Excellent

TrustScore 4.5 out of 5

135 reviews

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4.4

All reviews

(135)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Boiler Maintenance.

Fast Response has been servicing and maintaining our Worcester Bosch Boiler over the last two years, and their Team visited us today to replace the boiler filter.
The Team went about their business in a very professional manner and ensured the boiler settings were reset. Polite, knowledgeable and helpful guys who were on time and worked very well. I would have no hesitation in recommending Fast Response for any plumbing requirements.

January 5, 2023
Unprompted review
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Reply from Fast Response Plumbers Ltd

Jules, we would like to thank you for your recommendations and for this amazing review.
Our team is dedicated to providing a great service every time to our customers.

Rated 5 out of 5 stars

Great job fixing my boiler same day

Polite, efficient, great job fixing my boiler after it broke down. Was able to get same day service, up and running again in no time.

January 5, 2023
Unprompted review
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Reply from Fast Response Plumbers Ltd

Thanks, Paul, for the 5-star rating and the great comments. We aim to give all our customers A fast and efficient service, it sounds like we definitely achieved that today.

Rated 5 out of 5 stars

Professional

Professional, Reliable, problem resolved. Job well done. Would use this company again

January 3, 2023
Unprompted review
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Reply from Fast Response Plumbers Ltd

Thanks, Ms Reid, it is always good to hear the job went well, and the customer is pleased with our service.

Rated 5 out of 5 stars

Excellent

Excellent. A very proficient and friendly service. The emergency service it claimed to be.

January 3, 2023
Unprompted review
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Reply from Fast Response Plumbers Ltd

Thank you, Martin, for the 5-star rating and the great comments. We strive to give our customers a great experience and glad this came across.

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Rated 5 out of 5 stars

Definitely recommend.

Quick and polite response to telephone call.
Given clear arrival timeframe and cost of call out and charge per hour.
Arrival time well within the time quoted.
Quickly located the cause of the leak and gave resolution including timescales and total price.
Very impressed with the service provided.

December 22, 2022
Unprompted review
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Reply from Fast Response Plumbers Ltd

Thanks, Briony, for the kind and honest review, we pride ourselves on all the qualities you listed, and it's great to hear that you were very impressed with all of these.

Rated 5 out of 5 stars

Fast, efficient and trustworthy

A very good random pick on the day after Boxing Day when all other contacts were not available. Payment t&c's were clearly explained. Operative was with us within three hours and fixed what turned out to be a quick and simple repair, no spares needed. What I liked was that there was no negative attitude to my attempted repair, no remarks on 'whoever fitted this didn't know what they were doing'. I will use them again and recommend them to anyone who asks if we know a decent plumber. Thank you.

December 27, 2022
Unprompted review
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Reply from Fast Response Plumbers Ltd

Thank you, Deborah, for sharing your experience with us. We aim to give our customers A
great service, positive attitude and clear pricing policy, we are really glad this came across. Also, thanks for the recommendation.

Rated 5 out of 5 stars

Considering it was a bank holiday…

Considering it was a bank holiday emergency for me, it wasn’t as expensive as I thought, very reasonable! Arrived really quickly and explained to me exactly what went wrong and told me what to do in the future to try and save money on my heating - great service 👍🏽

December 27, 2022
Unprompted review
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Reply from Fast Response Plumbers Ltd

Thanks, AK, for the positive review. It's always good to know the engineer went that extra mile for the customer.

Rated 5 out of 5 stars

Adrian was amazing

Adrian was amazing , he arrived quickly - despite it being a Xmas bank holiday and was so calm in getting the problem fixed . Thank you so much for taking the leak problem away.

December 27, 2022
Unprompted review
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Reply from Fast Response Plumbers Ltd

Thanks, Amanda, the team and Adrian were so pleased to hear your feedback.

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Rated 5 out of 5 stars

Leak under the bath

We had a leak from under our bath, we were promised an engineer in an hour but turned up after 40 minutes. They quickly identified the problem and fixed it quickly and efficiently.

December 23, 2022
Unprompted review
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Reply from Fast Response Plumbers Ltd

Thank you for sharing your experience with us. It's great to hear the plumber arrived quickly and got on with the job efficiently.

Rated 4 out of 5 stars

Good service

Good service, managed to isolate the problem and carry out the fix. However I was surprised at how expensive their hourly rate was

December 22, 2022
Unprompted review
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Reply from Fast Response Plumbers Ltd

Thanks, Josh, for the positive review. It's always good to hear that the engineer fixed the problem without hassle. With regard to the rates, it is merely only due to the Christmas time. Happy holidays.

Rated 5 out of 5 stars

My engineer was very efficient and…

My engineer was very efficient and knowledgeable. However, the cost of using your services are too steep which is unfortunate.
It has cost me £1343.46 to fix two leaks. Not a mean feat 🙄. Perhaps you may devise a system where you have flat rate repair charge when the fault has been identified.

December 18, 2022
Unprompted review
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Reply from Fast Response Plumbers Ltd

Hi Lyssiemay, It’s so great to hear that you have been happy with our service.
We take pride in what we do, and we are pleased that this comes across. We will discuss with the management about what you have mentioned in your review.

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Rated 5 out of 5 stars

Broken boiler

Even though our boiler stopped working on Sunday evening, Rob and Jay went out of their way to get us with some heating and hot water as soon as possible. It is much appreciated.

December 7, 2022
Unprompted review
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Reply from Fast Response Plumbers Ltd

Thank you, Alan. Jay and Rob take pride in their work, and we are pleased that this came across.

Rated 5 out of 5 stars

Kitchen tap replacement

I phoned them on Monday 5 December 2022. They said they could come and sort out my tap the following morning between 9 and 12. The chap rang me in the morning and told me the plumber would arrive in half an hour. The plumber turned up as expected. Did the repair, which included going to to the new tap. Job done with no fuss.

December 6, 2022
Unprompted review
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Reply from Fast Response Plumbers Ltd

Thank you, Peter. I'm glad to hear the engineer arrived on time and got the job done without any fuss.

Rated 5 out of 5 stars

Plumber was amazing

Plumber was amazing! Very friendly and got the job done quickly will recommend

December 4, 2022
Unprompted review
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Reply from Fast Response Plumbers Ltd

Thanks, glad we could help and resolve the problem quickly.

Rated 1 out of 5 stars

Bizarre Experience

Called Fast Response Plumbers because my regular plumber was booked up for a week with the change in weather. I had no hot water or central heating. Three people came, one was behaving quite oddly. Firstly complaining because my gas meter was in a cupboard where I had put some bottles in front of it - didn't know that was an issue but okay. I was then asked to sign a contract which stated I was agreeing to the terms and conditions written in small print on the back. I asked politely what was in the small print as wanted to make sure I knew what I was signing. I can only describe it by saying one of the men lost it. Asking me why I wanted to know as if there was something wrong with me. After feeling quite threatened (3 strange men in my house with just me) he told the other two to stop what they were doing and they were leaving. Didn't fix anything all very bizarre. To be fair, fast response gave me the call out fee back and I understand they were sub-contractors but still would not recommend.

December 4, 2022
Unprompted review
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Reply from Fast Response Plumbers Ltd

Unfortunately, we cannot please all our customers, and this was one of those times. The report, from my team, was somewhat different. They explained, when they arrived on Sunday morning, the reception they got was far from pleasant. As Gas Safe engineers, we have to follow the certain rules, when went to check the gas meter, it turned out that it was boxed in behind a cupboard. This was noted as being completely against regulations, as if they were a gas leak, the gas would need to be turned off from the meter, but it was inaccessible. Furthermore, where the boiler was fitted was also highly irregular. When the engineer pointed this out and asked for the commissioning book, but was meet with fierce resistance. Lastly, when the engineer asked the customer to sign our basic form confirming our charges and times, again we got a wave of resist. At that point, we thought it was better to cut our loses and go to the next job, where they were more than happy to see us. We did not charge a penny for this visit, yet it costs us time, petrol and money.

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Rated 5 out of 5 stars

Prompt, knowledgeable, diligent and genuine

Great service. Prompt, knowledgeable, diligent and genuine. Why use anyone else.

October 27, 2022
Unprompted review
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Reply from Fast Response Plumbers Ltd

Thanks, Barbara, for your comments and sharing them with us. We are always aiming for improvement, and it looks like we got it all correct today.

Rated 5 out of 5 stars

The two guys that came to my property…

The two guys that came to my property diagnosed the problem quickly. Dodgy valve in towel rail and mixer tap internal workings have gone. The just charged me the call out charge. Thank you, First Response team!!!!!!

October 17, 2022
Unprompted review
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Reply from Fast Response Plumbers Ltd

Thank you, Karen, we are happy to hear that you got had a great experience with us at Fast Response Plumbers

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