Fast Response Plumbers Ltd Reviews 

135
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Called them in 2023 and the plumber was efficient then Couple of weeks ago an airlock in the hot water. Plumber called Adrian attended - polite, worked cleanly and efficiently - cleared the airlock an... See more

Rated 5 out of 5 stars

I needed help on big heating job it was just before new year. Called Fast response and they plumber arrived in couple of hours. Adrien was polite and hard working as well. On that day by 9pm new boil... See more

Rated 5 out of 5 stars

From the initial phone call, they arrived within 4 hours. Confirmation call followed. The job involved clearing out the waste water pipes from the kitchen sink, and the washing machine and sink in the... See more

Company replied

Rated 4 out of 5 stars

I had got myself into a tight spot on a DIY plumbing job. I managed to get an airlock in the whole hot water system when refilling the cold water tank; Chris from Fast Response arrived the same af... See more

Company details

  1. Plumber

Written by the company

At Fast Response, we are a family run plumbing, heating, and drainage firm. We have been established since 2010, but we have well over 40 years experience in the industry. We offer a reactive service with no hidden charges, which is covered by our robust guarantee. Not only that, but we are fully Gas Safe registered and all of our plumbers have been with us for years, are fully insured and vetted. Whether you have an emergency plumbing issue, boiler problem or a blockage, we are on hand and will complete the job to the highest possible standard. The locations we cover include South West London, South East London, Croydon, Bromley, Kingston, Epsom and many more. We can deal with both domestic households and commercial premises. We operate Monday to Sunday, 7 am to 10 pm every day, our team is available to resolve your problem any day of the week. Furthermore, we do it all, from the faulty toilet flush to a new bathroom suite, to overflowing drains, or faulty boilers and everything in between. One of our qualified professional local plumbers is never more than a phone call away. We have plumbers, heating and drainage engineers based throughout all areas of South London including Bromley, Battersea, Clapham, Croydon, Dulwich, Epsom, Putney, Streatham, Wimbledon. Find out more about our plumbing services in your local area across South London. In our current economic times, anywhere, we can help you save money. Fast Response Plumbers can give you more information on how to save on electricity and water by giving you sound advice as to the best, cost-effective methods to use. We have expertise in handling any kind of problem with your heating system. If you have a boiler breakdown on your hands, let us, take care of it. We can repair your low water pressure problem and can also fix the broken pump of your boiler. After that, the only sound you will hear from the boiler will be a peaceful silence. We have full Gas Safe cover and will issue our landlord with Gas safe certificates on completion of our Gas Safe inspections. At Fast Response Plumber's we can cover all plumbing needs, including leaks, boiler problems, central heating issues, blocked drains, general maintenance and servicing of equipment, and new installations. All our work is guaranteed and there are no hidden charges, for your peace of mind. If there is an emergency, we can react fast, so you can rely on us. We operate Monday to Sunday, 7 am to 10 pm every day, our team is available to resolve your problem any day of the week. We do it all, from the faulty toilet flush to a new bathroom suite, to overflowing drains, or faulty boilers and everything in between.


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4.4

Excellent

TrustScore 4.5 out of 5

135 reviews

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4.4

All reviews

(135)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

New power shower installed promptly

My power shower was running cold. I needed this sorted ASAP and it was. Great service, competitively priced. Thanks for the repair :-)

September 3, 2022
Unprompted review
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Reply from Fast Response Plumbers Ltd

Thanks, Gabrielle, it is always good to hear the job went well, and the customer is pleased with our service. Thanks for the feedback!

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Rated 5 out of 5 stars

Very quick to arrive at my property…

Very quick to arrive at my property just over an hour after my call for assistance. The plumber was very professional and did the job in quick time and no lacking in his attention. He explained everything he did and put it on my invoice - which was very helpful. I have used this service previously hence the reason why I used them again.

September 2, 2022
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Reply from Fast Response Plumbers Ltd

Thank you, Veronica, for the 5-star rating and the great comments. We pride ourselves on all the qualities you listed. Great to hear that you would definitely use us again.

Rated 5 out of 5 stars

Lateral thinking found the solution to my plumbing problem.

The service I received from Fast Response Plumbers was five star. They were helpful and understanding on the phone and the plumber who came, Jay, was both personable and professional. He took time to analyse the leakage problem (left by a plumber from another company the day before) and he found a solution. Grateful thanks from me and I will definitely use Fast Response plumbers again, should the need arise. Highly recommended v

August 13, 2022
Unprompted review
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Reply from Fast Response Plumbers Ltd

Thank Agnes, from us all at Fast Response, for the kind and honest review. It's always great to hear that the office and the plumber were both really helpful. We are also pleased to hear that you would recommend us, most importantly that you would use again.

Rated 5 out of 5 stars

Very good job

Very good job done

I had a disagreement with regards to the price but it is all sorted now

August 2, 2022
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Reply from Fast Response Plumbers Ltd


Thank you, Marta for sharing your experience with Fast Response Plumbers.

Rated 5 out of 5 stars

This company is really good

This company is really good, I had a serious blockage that had never fully been cleared. The council had come several times over the years and it always came back because they never used the right equipment. They managed to clear 15 years worth of fat build up in just one visit. The gentleman that came was professional, polite and hardworking. I'm very happy with their service.

June 30, 2022
Unprompted review
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Reply from Fast Response Plumbers Ltd


Thanks, Alisha for the fantastic review. It's always good to hear the engineer went that extra mile for the customer. Thank you for the recommendation.

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Rated 5 out of 5 stars

Superb service from start to finish

Superb service from start to finish. I was frazzled from poor sleep and having had no resolution from Worcester Bosch earlier today. My engineer was skilled and resolved the problem. I am relieved and am off to have a hot Bath.

June 23, 2022
Unprompted review
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Reply from Fast Response Plumbers Ltd

Thank you for sharing your experience with us. We aim to give our customers A great service, and it sounds like we achieved that with today.

Rated 5 out of 5 stars

Honest appraisal of the problem

Chris and Adrian were great. Speedy, expert, provided honest appraisal of the problem, carried out a cost-effective repair and gave great advice on other plumbing issues that had stumped previous plumbers. Fantastic service, thank you

June 9, 2022
Unprompted review
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Reply from Fast Response Plumbers Ltd

Thank Toni, we were so glad we could help and resolve the situation without too much hassle. Our team is dedicated to providing a great service, and we are pleased that this comes across.

Rated 1 out of 5 stars

Really bad attitude when it your first…

Really bad attitude when it your first emergency. Not helping and reassuring at all.

May 28, 2022
Unprompted review
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Reply from Fast Response Plumbers Ltd

I'm sorry you felt that way, but I'll like to address the fact that you have never used our services. You called us at 8:10 on a Saturday morning saying you have a leak and that you wanted someone within 15 minutes. This is an unreasonable amount of time. We offered to get an engineer within the hour. You said that it's not quick enough and then ended the call. We had lots of jobs prebooked for that morning but were prepared to push these back in order to accommodate yourself, but what you wanted was not possible, unless the plumber lived down the same road.

Rated 5 out of 5 stars

I was very impressed with the service…

I was very impressed with the service you gave from the word go, your engineers were exceptional and certainly carried out the work with great precision and professionalism. After having Corgi service the boiler the day before, their engineer did not pump up the pressure vessel during the service which was flat. Your engineer pumped up the pressure. I will certainly use your company again and recommend you to others. Your response was fantastic from start too finish. Thank You

May 13, 2022
Unprompted review
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Reply from Fast Response Plumbers Ltd

David, A huge thank you from the team at Fast Response. As a family run business, we would really appreciate your comments on how we did. We are every so pleased to hear that you would recommend us, but also that you would use again. Thanks

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Rated 5 out of 5 stars

Just read some of the reviews for this…

Just read some of the reviews for this company and am shocked how many good reviews they had! I wish that had been my experience, rang them at 10.00am in the morning as I had no hot water, they turned up at 2.45, not such a fast response! It turned out I needed a new programmer for my immersion heater which they had to go and collect, they were gone well over an hour, of course as I'm paying by the half hour what's the rush!! I was told the cost of the part was £142.00, I have since looked online and the most expensive I have seen the same part is £100.00 I foolishly didn't ask for the invoice for this. They did replace the timer and I did get hot water but to the cost of £513.60. Just over £185.00 per hour that's with VAT added which I wasn't told about. I am a pensioner and still reeling at the cost, I have since been told by a professional that it should have cost around £200 including the part. Extortionate rates by this company please do not use them they will empty your pockets!!

I would like to update my review…Rob from Fast Response got back to me first thing Monday morning and was very apologetic about the amount I was charged. He agreed to refund me for an hour’s work which I shouldn’t have been charged in the first place. He has also kept in touch to make sure I am happy with everything which is much appreciated.
I am now happy with the outcome.

May 8, 2022
Unprompted review
Rated 5 out of 5 stars

Friendly, quick and really helpful

Excellent service. Friendly, quick and really helpful. Also looked in the loo and replaced a part and tightened my toilet seat. Very pleased. Excellent customer service and very professional. I will be recommending. Thank you!

April 29, 2022
Unprompted review
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Reply from Fast Response Plumbers Ltd

Thank you, Nat, for the positive review. It's always good to hear that the engineer went that extra mile for you and that the customer service was excellent. Thank you for the recommendation.

Rated 5 out of 5 stars

fast and efficient

Hi, we used We used Fast response Plumbers this saturday they got the job done for us without any hassle whatsoever thanks to Rob,well done guys.

April 24, 2022
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Reply from Fast Response Plumbers Ltd

Russell, the whole Fast Response team was thrilled to hear your feedback.

Rated 5 out of 5 stars

Found and fixed the leak quickly

Paul did a very good job and was successful in finding where the leak was and remedying it

March 11, 2022
Unprompted review
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Reply from Fast Response Plumbers Ltd

Paul and ourselves take pride in what we do, and we are pleased that this comes across

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Rated 1 out of 5 stars

Rip off!

Not only was he an hour late I was charged £60 for a call out and another further £96 on top of that just to be told I need a new boiler. £156!!! No actual work done, he was there for 10 minutes max. Told I would get a quote for the work in the morning or the next day and have heard nothing since.

Poor service would not recommend.

March 4, 2022
Unprompted review
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Reply from Fast Response Plumbers Ltd

Hi Kate, we are very sorry to hear that you were not happy with the service, but would like to address some issues you have raised. The appointment was made for an evening visit, and the charges were explained at the time of booking and agreed too by yourself. Furthermore, when the engineer arrived, the charges were again explained, and you signed agreeing with these rates. We have only charged you the minimum charge possible for the visit. Unfortunately, the boiler was old and in a poor state. It had three different internal leaks, which were all shown to you at the time. The boiler was made safe, and it was explained the best course of action would be to replace it. The engineer was on-site for 25 minutes, this was signed upon completion by yourself. We called the next day and left a message, but never hear back.

We understand that you did not get the result you wanted, but we made the boiler safe and have only charged the minimum amount possible.

Rated 5 out of 5 stars

Excellent!

Excellent, we had another emergency plumber cancel on us and found these group, who were fantastic. On time, friendly, neat, and all-around fantastic. Great that WhatRemovals recommend this service.

February 3, 2022
Unprompted review
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Reply from Fast Response Plumbers Ltd

Thank you so much for sharing your experience with us. We aim to give our customers A
great service, and it sounds like we achieved that with today.

Rated 5 out of 5 stars

I have used FRP a couple of times to…

I have used FRP a couple of times to fix various issues with my parent's heating and drainage. I live in Ireland so am not able to be there in person.
I called and arranged a visit for the same day and was kept up to date with an arrival time. My parents are both disabled and can be very nervous with strangers.
The engineer managed to fix the issue both times and also treated my parents with kindness and respect putting them both at ease. I will certainly use them again and would recommend them to anyone.

December 16, 2021
Unprompted review
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Reply from Fast Response Plumbers Ltd

We would like to thank you for your recommendation. Glad we could help and resolve the situation without too much hassle. Our team is dedicated to providing a great service and to treat all our customers with dignity and respect.

Rated 5 out of 5 stars

Wonderful service from start to finish

The service I received from Fast Response Plumbers was second to none. I called around on the day my heating stopped working and was unable to get any appointments as all local plumbers were fully booked.
When I called these guys I was met with a kind and helpful phone etiquette and a plumber was with me that very evening who arrived within minutes of the time window I was given, offering a professional and quick diagnosis of the problem.
Unfortunately it wasn’t a simple fix and the whole system had to be changed from an extremely old tank to a new combi boiler which was a very complicated job. Never the less the plumber worked tirelessly hard for 2 days straight to ensure the new system was up and running as soon as possible.
They were extremely accommodating to my work schedule and stayed in regular communication throughout the day to keep me updated.
Not only did they provide a warm, professional service but also left my home clean and tidy! It was by no means a cheap job but money well spent considering the job was done in such a friendly and officiant manor from start to finish.
Massive shout out to J and the team. My highest recommendation’s goes out to Fast Response Plumbers. Many thanks.

December 5, 2021
Unprompted review
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Reply from Fast Response Plumbers Ltd

Thank you so much for sharing your experience with us. Our goal is to meet our customer's expectations, and it sounds like we achieved it today.

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Rated 5 out of 5 stars

Highly recommend super quick service…

Highly recommend super quick service and highly competent got to the root of the problem quickly and restored my heating and hot water.many thanks

November 20, 2021
Unprompted review
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Reply from Fast Response Plumbers Ltd

We are happy to hear that you got had a great experience with us at Fast Response Plumbers

Rated 1 out of 5 stars

I paid £238 and my toilet started leaking again after 12 hours

I paid £238 for them to fix a leak in my toilet. They replaced a part, the toilet stopped leaking for about 12 hours, then it started leaking again. They sent another plumber to fix it again, this time at no cost for me, and the second plumber just took out the syphon, cleaned it a bit and put it back in, telling me "maybe this will fix the problem, but if it doesn't, then you'll need to replace the syphon. In that case, you're looking at 4 or 5 hours of work, it'll be a complicated and expensive job."
At their hourly rate, I could never afford a 4- or 5-hours job, so I got smart and called a different plumber, who replaced my syphon in TWENTY MINUTES and charged me a grand total of £132 (labour + materials, VAT included).
Overall, I recommend you steer clear of Fast Response Plumbers unless you have too much money you don't know how to spend, and you don't really care about your problem getting fixed.

November 18, 2021
Unprompted review
Rated 5 out of 5 stars

Polite, well-informed, skilled and fast.

Excellent service, this company has its act together, from the first phone call to the job completion. Polite, well-informed, skilled and fast. There is no way I would use another company.
Lorraine Douglas

November 16, 2021
Unprompted review
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Reply from Fast Response Plumbers Ltd

It’s so great to hear that you have been happy with our service. We take pride in what we do, and we are pleased that this comes across.

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