FastComet Reviews 3,494

Excellent service. Quick responses. Would recommend.

I used FastComet for domain and hosting, and experienced repeated incidents that affected live business operations.

- Legit traffic flagged as “DDoS”, reCAPTCHA/blocks enabled with no warning
- Limited control to whitelist/pause protections or prepare for planned spikes
- Poor visibility into triggers, slow responses during live events, and inconsistent L1 support
- One live event (~6,700 real users) was blocked mid-event; support replied after it ended

Outage: Web + email went down after a FastComet migration because DNS for my custom nameservers wasn’t transitioned quickly enough (later confirmed by Customer Advocacy). Service was restored, and they credited 2 months.

The good news
They say they’re improving by recommending and helping to integrate Cloudflare/WAF setups for event sites, flagging “service down” tickets directly to L3, and prioritising human review of automated blocks.

I’ve raised the score to reflect the clearer root cause and commitments, but I’d still be cautious for business-critical or event-driven workloads unless escalation proves reliable.

Brilliant service, really fast to sort out any problems that arise and great advice!

I had a small portfolio of websites with FastComet for four years. The technical support I received during this time was mostly great, with prompt responses and assistance with technical resolutions when required. I recently moved my hosting to another provider, mainly because my client needed more email storage (which FastComent could not accommodate without transferring to a VPS hosting). I would recommend FastComet for entry-level hosting because it provides excellent customer support.

My images on the front pages were all suddenly gone.
I was so panicked about missing all that I made every effort.
However, he restored all the images on the front page.
I wanted to show my appreciation for Erwin.
Thank you so much again for your hard work.
Wish you great and happy in 2026!

I wanted to buy a hosting plan and then to begin the migration of my website from another host. Erwin helped me through the whole process, which lasted about 2 hours! He is without doubt the most patient person I ever chatted with. Thanks a lot!

Used to be a 5 star service. Probably now the worst host I’ve ever worked with with constant downtimes, unexplained account cancellations, and questionable business practice (no backup of our account could be found in can though we’ve active with them since 2016).

Getting worse yearly. Now having to make the switch

Lyuboslav Z help me to restorre my webiste

Service is as we are used to from them, once again, excellent and knowledgeable.
We have been using Fastcomet's VPS solutions for some years, and they exceed my expectations each time.
Special Thanks to Joan and Christofer from the support team.

I had two issues that I explained to the support agent, Yuga, and they provided a single solution that successfully resolved both. Yuga was professional, listened carefully, and offered the right remedy. A very smooth and efficient support experience.

Very fast, excellent support, extremely patient and helpful.

Always Fastcomet provides great support all of the team there, and I do appreicate Syafiq Kurniawan for taking the time to support me in solving my issues on the website. Thanks

Excellent help, very fast, high-quality, and professional! I appreciate this hosting for the quality of support. Special thanks to Kristina P., very polite and pleasant.

I raised a ticket today and was assisted by Yoedhi from the Support Team. He was extremely professional and helpful. Not only did he keep me up to date on the progress, he also gave me an interim solution in the mean time which shows that he is very client-focused. He is very knowledgeable. The whole ticket was resolved a lot quicker than I expected.

They were a great help. They understood my problem, explained the issue and walked me through the steps to resolve it.

I paid to upgrade my server and was assured that this can be done. There was a few days of back and forth after payment to get this server upgraded, which later turned out to be a server migration. At the end of it all, I was told that the migration is no longer possible.

I needed this sorted asap and they told me that it could be done, so I was able to hold off working until this was done, now I have to find suitable hosting.

Up until now, their support has been great, but this was beyond frustrating. They have refunded me, so I do appreciate that, but my worst experience with a server provider by far.

Update: I have received a response with an offer, but it's a very labour-intensive proposal on myself. If you're a new customer and quite experienced with server management, then you'll be fine with FastComet, but if you ever need to upgrade, I recommend being prepared to migrate elsewhere as the upgrade path has been a non-start for me and I can do this myself elsewhere, most likely for cheaper as well. I was happy to stay with FastComet for their support, but if they are telling me to do it myself a.k.a no support, then they're a bit pricey for what you get.

Returned to Fastcomet after 5 years

As my major traffic is now YouTube etc., I move back to Fastcomet (from Cloudways) to save a nice dinner a month.
So far so good, thank you the migration team especially Yoedhi's assistance.