Fastlocksmithlondon Reviews 

621
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 370 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally quick, polite, and professional during stressful emergency situations. Consumers note that response times are remarkably fast, with locksmiths arriving promptly and resolving door issues within minutes. People appreciate the smooth communication and reliable assistance provided throughout the entire process. Some reviewers were not happy with unexpected charges, noting that final prices were significantly higher than initial phone quotes. A few people also felt that certain interactions involved aggressive behavior and poor communication regarding extra costs. These individuals experienced frustrating issues over bills and felt dissatisfied during vulnerable moments.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their polite, helpful, and professional... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast response times and... See more

Price

Consumers find price to be ambiguous, with highly mixed reactions regarding the overall cost. While many... See more

Response time

Customers report extremely positive experiences with response times, noting that support is fast and... See more

Customer service

Clients share positive opinions on customer_service, noting brilliant and efficient support from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an amazing experience with Bobby. I was locked out of my home and stressed, but they arrived quickly and were incredibly professional from the moment they showed up. They opened my door fast,... See more

Rated 5 out of 5 stars

From booking with Fastlocksmithlondon to getting the job done they were so professional, helpful and quick. I feel their pricing was also fair for the service, I'm so pleased. If I find myself in this... See more

Rated 5 out of 5 stars

We called Adrian about a stuck bedroom door that we couldn't get into at 11:00 at night on a Sunday, he said he'd be with us in 25 minutes, he got to our home within 10 minutes! And the door was open... See more

Rated 5 out of 5 stars

Excellent service, 24 hours. The other companies wouldn't answer the phone and these guys showed up and took care of it inside of an hour. Amazing job.. I would highly recommend you call Mario and Joh... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

621 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 2% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(621)

358 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ricky

Ricky, arrived within specified time. He was very knowledgeable, polite, professional and provided excellent service.
If you’re ever unfortunate (!!) enough to get locked out, I’d highly recommend their services.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Highly recommended. Suggested a more expensive fix but when we discussed the options a more cost effective approach was reached

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with Ivan…

I had an excellent experience with Ivan the Locksmith man and couldn’t be more impressed with the service he provided.

From the moment I contacted Ivan, he was professional, friendly, and extremely responsive. He arrived quickly and immediately put me at ease with his knowledge and calm approach. It was clear right away that he knows his trade inside and out.

Ivan worked efficiently and carefully, explaining what he was doing and making sure everything was done perfectly. The quality of his work was outstanding, and he made sure the lock was working smoothly before leaving. What really stood out was his honesty and fair pricing no surprises, just reliable and trustworthy service.

It’s not easy finding someone you can truly rely on, but Ivan is definitely that person. If you ever need a locksmith who is skilled, professional, and genuinely cares about helping his customers, Ivan is the best man to call.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

I accidentally locked myself out of my…

I accidentally locked myself out of my house and needed help urgently. They responded really quickly and arrived sooner than I expected. The locksmith was friendly, calm, and very professional. He got me back inside in just a few minutes without causing any damage.
I recommend it 100%.

March 21, 2026
Unprompted review
Rated 1 out of 5 stars

My elderly mother called them out to…

My elderly mother called them out to open a stuck lock on an interior door and was charged an extortionate £165 plus £75 for drill bits plus VAT. They then quoted another £195 to replace the lock; something I managed to do myself in 5 minutes, the replacement lock costing less than £25. These guys take advantage of the vulnerable. Stay clear of them.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

I recently had some work done

I recently had some work done in my house to fix a door lock, and I was very pleased with the service. The work was carried out professionally and completed within a reasonable amount of time. They were punctual, polite, and made sure the lock was fixed properly before leaving. I would definitely recommend them to anyone looking for reliable and efficient work.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Ricky the locksmith was an absolute…

Ricky the locksmith was an absolute lifesaver when our door accidentally locked with our baby boy sleeping inside. He arrived quickly and handled the situation with incredible patience and care. Ricky worked quietly and calmly, making sure not to wake the baby while opening the door. His professionalism and kindness meant a lot to us. Truly grateful for his help—highly recommend Ricky to anyone needing a trustworthy locksmith today. 🙏🔑👶
Thanks Ricky....

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

Con artists stay clear

Warning about Fast Locksmith London. It's the first result that comes up if you Google emergency locksmith.

Tennat broke the key in the lock. Called company Was told it would be £55 when the chap arrived he looked at it & Just said lock needed replacing without even trying to pick it out. told me it would be £175 to replace the lock and then AFTER he had drilled the lock out said that a new lock costs an additional £150. What a con, when I questioned this he totalled it up and then added vat.. when I said you are just adding more costs on he went crazy starting swearing and shouting and started taking the lock out. Felt like getting into it with him but I have just lost my Dad and not in a great place so somehow I just walked away and he said pay with Apple Pay. Due to the late time and being upset ended up getting conned out of £406. With no receipt offered or given the chance to ask for one.

He was a tall stocky Eastern Europe guy and absolutely took advantage of the situation felt really intimidated. But seems like he had done this before.

Please don't use them unless you want to get ripped off and threatened.

March 5, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look