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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent delivery service, noting that items arrive quickly and are well-packaged. Many people also highlight the superior quality of the products and appreciate the competitive pricing, often finding the exact parts they need at a good value. However, some customers also noted issues with shipping costs for small items, feeling that these could have been sent more affordably. A few other people also felt that the time it took to receive certain parts was too long, causing delays in their work.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast shipping and... See more

Product

Consumers find the products to be positive. Many reviewers praise the great quality and selection of... See more

Price

People report positive experiences with price. Many customers found the prices to be fair and good, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Product worked as advertised. This was replacement for the exact product we had purchased several years ago. We have the original product back for refurbishing. Because of our growth, we now nee... See more

Rated 5 out of 5 stars

Price jumped a bit since last purchased, roughly 45 days since last purchase. HAving said this, they are a Great Company to do business with. Communication quick, they are responsive in every way. Del... See more

Rated 5 out of 5 stars

I don't often buy from Fastoolnow but when I do, they always have what I need. I always get the same thing too because I can't find it locally anywhere else. They are quick to ship and deliver and the... See more

Rated 5 out of 5 stars

5 star baby Ditch the wedge anchors and go SET-3G baby. From Uniform Building Code (UBC), to International Building Code (IBC) and Seismic Capable. No toxic smell like others, I mean gold. No em... See more


Company details

  1. #1 of 5 best companies in Building Materials Store

Information provided by various external sources

At FastoolNow.com we have over 30 years of experience in the construction tool industry. We are family owned and operated in Michigan. We not only sell products online, but you can also visit our showroom! We are a proud member of STAFDA, and look forward to serving all of your tool needs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

312 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very fast response time I received my…

Very fast response time I received my order within a couple of days. I performed the fix and unfortunately it did not fix the problem but it wasn't the fault of the product I didn't have enough material to complete the task. I ordered another kit and did the repair and two days after completion we had a major rain storm and not a drop of water. Great product and great company.

July 19, 2023
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Rated 5 out of 5 stars

Awesome

Perfect! Item as described and fast shipping. Quality of tool great. Will definitely give it another shot with anything else I might need. I was able to drill underneath sidewalk with a milwaukee cordless angle drill in like 2mins. Got my money's worth and some.

June 19, 2023
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Reply from FastoolNow.com

Thank you for ordering the WHEELER-REX 7800 Earthworm Hydro Drill. I'm happy we were able to meet your expectations.

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Rated 5 out of 5 stars

Fast service with attention to getting the details right

I tried Fastool Now for the first time at the advice of a friend. The attention Nate at Fastool gave to making sure he knew what I was looking for was impressive on its own. But the speed in which he was able to find the items, get me the proper information and item codes I needed was over the top. I did not end up being to use the equipment he got for me but not because of anything he did ... that was on me. It was unfortunate but it allowed me to experience their return and credit process. It was every bit as satisfying as the purchasing process. I will be back, no doubt!

June 19, 2023
Rated 2 out of 5 stars

Miss sent product twice!

I gave them a 2 for their quick response to the missed pic product. The first order was incorrect size threaded rods of 1/2" instead of ordered 3/8". Nuts and washer were correct size. They quickly resent at no charge 4 more rods that were again 1/2" wrapped with a printed 3/8" tag. The rod size has been confirmed at local hardware store. Decided to oversize my project but had to purchase 1/2" nuts & washer that costed $ 40.00 for I just want to be done with this project! Good service but poor product markings twice.

June 19, 2023
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Reply from FastoolNow.com

Thank you for your feedback and I am sorry for how this order had issues with the incorrect product being shipped. This issue has been fixed and our threaded rod warehouse section is completely reorganized and sorted.

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Rated 2 out of 5 stars

A product was shown as in stock

A product was shown as in stock, that is the only reason I purchased from this company. It wasn't til after I made the purchase was I told that the product was not in stock and was not going to be available for another 2 months.
The reason I gave 2 stars instead of 1 is that I was given the option of a refund, or I could wait til the item came into stock.

March 17, 2023
Rated 4 out of 5 stars

Good but too expensive.

The NES22 thread repair tool works OK and delivery was fast.
The reason this is not a 5 star rating is due to the price. There is nothing in this little tool that can justify a $70 price tag. FastToolNow was the lowest overall cost I found (price+shipping), so this is not a dig against them.

March 15, 2023
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Rated 5 out of 5 stars

Speedy delivery

Fastool had the product I needed in stock and at a good price, so I placed an order. To my surprise a package from Fastool arrived the next day. The product was exactly what I needed and arrived in excellent condition. I will definitely order from Fastool again in the future.

January 18, 2023

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