FastPrint Reviews 1,785

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Took my .png file and produced [in sheet format] exactly what I was looking as a "cheap" marketing tool. On display with a UK Ladies Pro Golfer supporting my small business in Cornwall. A very c... See more

Rated 5 out of 5 stars

this is without doubt the best label printing service I have used in 25 years of business. The quality is great, pricing is competitive and most importantly - they arrive when they say they will 10 /1... See more

Rated 5 out of 5 stars

Cannot fault their customer service. Wasn't sure what was going on with my order so gave a call. You actually speak to people without pressing endless numbers. I had made an error with my order and w... See more

Rated 4 out of 5 stars

Quick & efficient, It would have been helpful to have a hint about what works well or not; eg having colour on my transparent labels apparently does not work well. If it was explained when doing the d... See more

Company details

  1. Prints and Signs Store

Information provided by various external sources

Established since 2004 and a subsidiary of Kustom Design Printing Limited, FastPrint provides a second-to-none printing, print design and digital design service. Rapid turnaround times and competitive prices come as standard with us, and we’re proud to offer a diverse range of printing services to our thousands of happy customers - a variety of print and design packages as well as bespoke printing services. Fast Print operates at the forefront of UK printing services with a superb, handpicked customer service team and access to some of the most sophisticated printing technology in the world.

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Brilliant service

Brilliant service, I spoke to Georgia and Bethan who were both very calm and reassuring and provided an efficient solution to my queries, I fact the whole team are really good. Thank yuou all so much

September 21, 2023
Unprompted review
Rated 3 out of 5 stars

Anything but ...

Ordered some prints as a sample proof, didn't really care how good they were, just wanted FAST DELIVERY
Well, I kept getting asked questions about size, resolution etc, I kept on replying just print them, I need them asap, I even replied to their last stupid question twice indicating just send them!!! and now with time running out, they ring me up and want an extra £10 to get it to me by my deadline. They have had 8 days from order and as far as I am concerned they should be offering me a refund, they wont be getting any business from me, and they can poke prints.
Since reviewing, FastPrint have been in touch many times, and I would like to say that if they were as proactive in asking for another chance as they were in process controlling my order, I would not be writing the review in the first place. However it still remains that I didnt get my order when all I wanted was a quick and dirty proof! BUT hats off to them for chasing and eventually giving me a full refund.
Because of this, I would give them 5* for the refund and 1* for not getting on with it in the first place! So meeting in the middle on this one with an update to 3*

August 29, 2023
Unprompted review
FastPrint logo

Reply from FastPrint

Good Afternoon Nigel,

Thank you for your feedback,

Firstly, I would like to apologise for any inconvenience caused by the correspondence sent by our Design Team. We do have a duty of care and would always make our customers aware of any possible issues or discrepancies with the supplied artwork which is the reason for the prompt on this occasion.

Due to the turnaround needed, we requested this additional fee as this would upgrade your order to our Rush Service and bring forward the ETA date by 1 working day.

I have since contacted you regarding the correspondence and hope we can come to a resolution for you as soon as possible.

Conna
Support Assistant Manager

Rated 5 out of 5 stars

Great Customer Service

I had a few issues with placing/proofing the order but Megan was a great help with fast responses and got this all sorted for me stress free.

August 30, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered stickers which in the end had…

I ordered stickers which in the end had to be cancelled because you could not do or supply what I wanted, which is not a problem as misunderstandings happen.

The problem lies in the REFUND, which after nearly 2 weeks I am STILL waiting for. I recently spoke to one of their sales consultants who said they would sort it and get them to contact me - not heard a word!

Were very quick to take my money but very slow in refunding, which has still not been done!! In fact will I ever see my refund????

July 26, 2023
FastPrint logo

Reply from FastPrint

Good Afternoon Clare,

I am really sorry to hear about your experience with us and would be more than happy to look into this for you as soon as possible.

We do aim to process refunds as soon as possible and this is something I will look into for you, if you could kindly confirm the Invoice ID along with your Full Name and Address I would be able to investigate this further.

I look forward to your response.

Conna
Support Assistant Manager

Rated 5 out of 5 stars

Excellent customer service from Bethan

Excellent customer service from Bethan, received my order quickly and as described. I even made a mistake in my ordering and they reprinted them for me at no extra cost! Amazing service, with good quality stickers

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

I've been using Fast Print since we…

I've been using Fast Print since we started our business back in 2021. The labels are really good quality and you will not be disappointed at all. We never go anywhere else. Keep it up fast print.

July 28, 2023
Unprompted review
Rated 4 out of 5 stars

Basically straightforward, but...

Basically straightforward, but annoying that having gone through the process of setting up an quote for labels on a roll, there is no mention of their minimum price until you try to place the order. Having quoted a price to a committee, I then needed to go back through and change to less convenient sheet labels to fit within the budget.

July 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great service!

I have been using FastPrint now for over 2 years.
I find their service is great!

June 26, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Quick and easy service. Great customer service from Georgia, who accommodated my change of order at short notice, after I had already placed the order and paid for it. Would recommend.

June 26, 2023
Unprompted review
Rated 5 out of 5 stars

Very easy to order

Very easy to order, super quick delivery. Just waiting for the product to arrive, but due in 48 hours. Excellent service.

June 20, 2023
Unprompted review

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