Very fast and reliable. Modem WiFi7 is very smart: from MyFastweb mobile app you can make diagnostics of the line and modem, so after this diagnostics/check-up the speed of the WiFi has increased dram... See more
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Felice or Jimmy (mi dispiace si non ricordo il nome) helped me and we spoke in English and Italian to close my account, he was super at his job and very patient. He deserves a raise and many thanks to... See more
overall is ok, the price is ok, but its almost weekly that their internet goes down today is the worst already 4 hours down and its not even possible to call over 2 years, the quality of the service... See more
I had an offer from another provider that is half the price for Internet fiber, but the automatic migration did not work and now I'm paying for 2 providers. It is impossible to cancel a Fastweb subs... See more
Company details
About Fastweb
Written by the company
Tu sei futuro
Oggi con Fastweb il futuro è già nella tua quotidianità: connessioni veloci, servizi integrati e soluzioni semplici per casa, mobile ed energia.Da oltre 25 anni rendiamo la tecnologia accessibile e affidabile e ora uniamo connettività e luce in un’unica esperienza.
Su questa pagina raccogliamo le vostre testimonianze per garantire uno standard di servizio sempre elevato.
Per noi, una stella o cinque stelle sono entrambe un’opportunità: la prima per imparare dove possiamo migliorare, la seconda per confermare che siamo sulla strada giusta.
Grazie per far parte del nostro viaggio verso l’innovazione.
I nostri servizi
Fastweb offre diverse tipologie di servizi:
- Rete Fissa: con la migliore tecnologia disponibile nella tua zona
- Rete Mobile: offerte per telefonia mobile e SIM diversificate per le tue esigenze con la possibilità di acquistare smartphone
- Energia: offerte di energia a canone (con diverse soglie a canone fisso tra cui scegliere) e a consumo
Grazie all’ampia gamma di servizi, puoi beneficiare di offerte convergenti trasparenti e senza costi nascosti che includono internet, telefonia e forniture di luce, il tutto gestito da un unico operatore.
SCOPRI DI PIÙ
App MyFastweb e MyFastweb Energia
Le tue aree clienti gratuite, sempre con te, per tenere tutto sotto controllo: abbonamento, offerte personalizzate e servizi dedicati.Gestisci consumi, consulta fatture e richiedi modifiche in totale autonomia.
E se serve aiuto? Richiedi assistenza e prenota un ricontatto direttamente dall’app.
Scarica ora l'App MyFastweb
Scarica ora l'App MyFastweb Energia
C’è ancora tanto da scoprire!
Visita il nostro sito o passa in uno dei punti vendita più vicini: ti aspettiamo
Contact info
Italy
- www.fastweb.it
Scopri le nostre offerte
3.3
Average
24K reviews
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Lack of support/// No broadband
There is no internet for 5 days.
I called the support multiple times and they said it’s an external issue in the area and they are working on it but have no update about when it’s going to be fixed.
I work from home for a multinational company where internet is a must.
This kind of issue never happened to me in any other country, just here in Italy.
I hope this “external issue” can be fixed soon and customer service can be more polite dealing with customers.
August 30, 2024
Unprompted review
The worst service I’ve ever received…
The worst service I’ve ever received from any company. They keep charging me even now that I’ve left and their customer service is just useless.
August 30, 2024
Unprompted review
About fast, Web
Good morning, this is okay. Good service, and about that fast. Fast is good. That’s why I switch off the fast.
August 13, 2024
assistenza fastweb sempre disponibile e…
assistenza fastweb sempre disponibile e sempre celeri nel risolvere il problema
August 8, 2024
Top quality
August 2, 2024
Esperienza ai limiti dell'utopico - Experience on the brink of utopia.
[EN] The worst customer service I have ever experienced: incompetent and unprepared. A year ago, I signed up for a subscription with Fastweb, choosing payment by bank account. Instead, they activated a prepaid plan. After a year and at least four requests for contact, the issue was finally resolved, but they started charging me for paper billing, which I never requested.
When I contacted customer service for clarification, they responded with inappropriate phrases like "you Italians are too much" (I don't understand this discrimination) or "activating the offer is like building a house; it improves gradually." I felt treated with arrogance by someone incompetent and racist, and I find it absurd to still be dealing with activation issues after a year.
Additionally, months ago, I was offered an exclusive deal for existing customers, and I requested the activation of a SIM card for my father. Four months have passed, and the activation has not been completed. The customer service operators keep passing the blame around, and despite a pending contract, they can't resolve the situation or explain why the contract is not showing up in their systems. The SIM card was also lost by the shipping service. Unbelievable.
Never again! Indecent service!
[IT] Il servizio clienti peggiore che abbia mai sperimentato: incompetenti e impreparati. Un anno fa ho sottoscritto un abbonamento con Fastweb, scegliendo il pagamento tramite estratto conto. Invece, mi hanno attivato una ricaricabile. Dopo un anno e almeno quattro richieste di ricontatto, il problema è stato finalmente risolto, ma hanno iniziato ad addebitarmi il costo della domiciliazione della fattura, che non avevo mai richiesto.
Quando ho contattato il servizio clienti per chiarimenti, mi hanno risposto con frasi inappropriate come "voi italiani siete pesanti" (non capisco questa discriminazione) o "l'attivazione dell'offerta è come costruire una casa, pian piano si perfeziona." Mi sono sentito trattato con arroganza da una persona incompetente e razzista, e trovo assurdo dover ancora risolvere problemi di attivazione dopo un anno.
Inoltre, mesi fa mi è stata proposta un'offerta esclusiva per i già clienti e ho richiesto l'attivazione di una SIM per mio padre. Sono passati quattro mesi, e l'attivazione non è ancora pervenuta. Gli operatori del servizio clienti si rimpallano le responsabilità, e nonostante ci sia un contratto pendente, non riescono a risolvere la situazione né a spiegare perché il contratto non risulti nei loro sistemi. La sim è stata anche persa dal servizio di spedizioni. Allucinante.
Mai più! Servizio indecente!
July 27, 2024
Unprompted review
I have contract with wi-fi festweb
I have contract with wi-fi festweb
They do not fallowing agreement.
In contract they put some body email address and I can’t log in mine account. I went to wi-fi store, called many time.
I never have so much difficulty to communicate with phone company. Because email address is sensitive. It’s a spam to me.
I ready to go to talk with attorney because they taking money from mine account.
July 17, 2024
Unprompted review
Best experience in FastWeb store since…
Best experience in FastWeb store since ever. All well explained and fasted support.
Thank you 5 starts
July 4, 2024
Awful awful awful provider
Awful awful awful provider!
Not for tourists! For just a simple top up, you need to call the customer service which will confirm things will get sorted within 24hrs, instead after 72 hrs nothing is done. In few shops you will find lovely and very professional customer service although it's hard, almost impossible even for them, to solve the issues.
Not recommended
June 25, 2024
Unprompted review
Scam company, they charge money for the product you will never receive.
This company debited money from my bank account for an allegedly unreturned Internet box (router) that I never received from them!
They don't respond to emails or PEC mail, it's not possible to talk to them. So if you have any issue-there is no customer service to help you. This is a scam company, strictly avoid
June 24, 2024
Unprompted review
Gentili ed efficienti.
June 20, 2024
Awful service
Awful service. I am tweeting to terminate the contract of a person who died and after a month and a half the contract is still open notwithstanding dozens of notices of termination given via web, app, mail, phone and certified email. Avoid.
June 18, 2024
Unprompted review
Sinner’s ad is great, Fastweb service is not!
After experiencing service interruption due to outside disruption, I have been waiting for days, by day 6 nobody has yet to do anything! Sinner’s ad is great, Fastweb service is not!
June 13, 2024
Unprompted review
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