Lost €10,000 to this company
Placed a €10,000 For a desk order in June and never received it. I think the company has gone under. Not sure what my options are if anyone has any Suggestions?
June 30, 2024
Unprompted review
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Same issues as all the other people
Same issues as all the other people. Place a 400 euro order beginning of July, never received the product. No answers from customer services via email or phone. DO NOT ORDER FROM THEM!
July 9, 2024
Unprompted review
Do NOT order from this company
Do NOT order from this company. This company is a fraud. There showroom is closed and no one ever answers the phone! I ordered a lamp in June and lead time was 4-6 weeks. I had to report fraud to my bank to get my money back in October.
October 17, 2024
Unprompted review
Unprofessional
Unprofessional, they don't respond to emails, on the phone they told me that the product has to be ordered and that it will arrive after 1 month, I waited but then they informed me to wait another month. A serious company does not behave like this, in cases of further expectations the customer must inform himself. Don't order on this site
March 4, 2024
Unprompted review
Very attentive to its customers
Very attentive to its customers. Guided me through every step of my purchase, helped me with my home design, and answered any questions that I had professionally and honestly.
November 7, 2023
Unprompted review
Reply from feeldesign.com
Dear Customer ,
glad to read your feedaback , thanks for choosing us.
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I ordered a ready for delivery vase on…
I ordered a ready for delivery vase on 17th of July, 2 weeks later article has not even been dispatched. No news from customer care. Awful provider.
July 17, 2023
Unprompted review
Reply from feeldesign.com
Dear customer,
your order is correctly under menagment.
Unfortunately, as customer service already inform you , the white color is not in " immediate availability", but only the black one is avaible in stock.
Kartell takes a medium of 3 weeks for the delivery.
If you'd like to cancel the order just text to uor customer service and we procced with cancellation and refund.
Sorry to keep you waiting.
Thanks for choosing us.
Regards
Feeldesign
LONG DELIVERY, NO COSTUMER SUPPORT
I have placed 2 orders with Feel Design. The first one for a Fritz Hansen flower vase, this order took an incredibly long time to be delivered. The main problem wasn't the delivery time, being a design piece I understand. It's the lac of costumer support that makes me not recommend at all this company. They never reply to emails, and the times they did they told me "they would look into the issue" without any further assistance.
The last straw was my second order with them, they inform me 4 WEEKS AFTER ORDERING they they couldn't process my order. Waste of time, honestly I recommend you to look somewhere else.
_____
Ho effettuato due ordini presso Feel Design. Il primo per un vaso da fiori di Fritz Hansen, che ha richiesto un tempo di consegna incredibilmente lungo. Il problema principale non è stato il tempo di consegna, essendo un pezzo di design lo capisco. È la mancanza di supporto al cliente che mi fa sconsigliare del tutto questa azienda. Non rispondono mai alle e-mail e le volte che l'hanno fatto mi hanno detto che "avrebbero esaminato il problema" senza fornire ulteriore assistenza.
L'ultima goccia è stata il mio secondo ordine con loro, mi hanno informato 4 SETTIMANE DOPO L'ORDINE che non potevano elaborare il mio ordine. Una perdita di tempo, onestamente vi consiglio di cercare altrove.
January 12, 2023
Unprompted review
Reply from feeldesign.com
Dear Ricardo,
thanks for rating your customer experience on aour website.
We'd like to let other customer tha could read your feedback how has it gone at all.
The products you've bought take both 3 weeks for productione and 1 week more for shipping from denmark.
Times of production and delivery are known by the client before purchase indicated on the product page just above the button "aggiungi al carrello" .
The first order has been delivered in exactly 4 weeks , some days less of it.
The second one placed the 7th of december , unfortunately menwhile of christmas Holydays should have delivered just after the reopening of Fritz Hansen.
We're sorry for the delay of the comunication of the immpossibility to send the article , but we were not updated of this by the producer until the mail you've received from our customer service.
Once we have known that the product was not avaible for shipping we've immidiatley updated you and provide the fully refund of the order.
You could imagine that we've no any interest to keep on order thet we can't process.
Sorry for misunderstanding, thanks for choosing Feeldesign.com and hoping to have clarified the cancellation of the order and immidiate refund of your order
Very good experience
Very good experience. Support was very helpful and the delivery to France was perfect. We will come back.
October 1, 2021
Unprompted review
Reply from feeldesign.com
Dear Client,
thank you for sharing your experience.
Waiting you for other orders.
Regards
Feeldesign.com
Customer service in case of use
Customer service, two extreme comments:
pro: friendly people on the phone
cons: absence of standard procedures for errors/returns (paid shipments for all returns, website-generated labels, automated emails for all cases,...)
overall: poor execution, not comparable with the big ones, keep out
January 15, 2021
Unprompted review
Reply from feeldesign.com
Dear Customer,
returns policy provides free shipment only in case of damaged/wrong items, otherwise the return shipment charged to the customer as described on the website.
We shall take note of the device to improve our services in the future.
Thanks for choosing FeelDesign.com
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