good discriptions good site, and and of course the most important factor cost. The customer service is excellent. I avoid any item that carries VAT, overall fellows is excellent apart from the dread... See more
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Review summary
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Honest overview of item which provides confidence in bidding. In fact the item is often better than described. Have bid on several different Felows' watch auctions and always found the service opera... See more
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An exceptional customer experience from start to finish. Easy bidding, good online visuals, clear item photos and description, easy to finalise my transaction on a successful bid, and last but not lea... See more
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I have bought a number of watches through Fellows and have found their auctions very easy to navigate and bid. Their team have been responsive to any questions asked and truthful in their answers. Of... See more
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Company details
Written by the company
Fellows is one of the UK's most established auction houses, with a focus on luxury watches, designer brands and unique pieces of jewellery. Jump the style queue and get the most desirable designer handbags, jewellery and watches at a fraction of the cost at retail. Fellows’ regular auctions are the perfect place to find something for all budgets and tastes. Established in 1876, with auction rooms in Birmingham’s famous Jewellery Quarter, Fellows Auctioneers also have valuation and viewing facilities in Mayfair, London. Fellows take pride in being able to offer free auction valuations as well as free worldwide shipping on the majority of the items, subject to T&C's.
Fellows Auctioneers
Written by the company
- Here to demystify the auction world!
- It is important to us to be able to offer buyers and sellers the best experience possible. We offer free worldwide shipping, free valuations and a number of viewing days whilst being able to target a worldwide audience.
Fast and free shipping
Free worldwide shipping
As well as offering 0% bidding surcharge via Fellows Live we are also delighted to announce that our offer of free worldwide shipping has been extended. Please read the terms and conditions of this offer carefully before proceeding.
https://www.fellows.co.uk/free-shipping
Contact info
Augusta House, B18 6JA, Birmingham, United Kingdom
- 01212122131
- hello@fellows.co.uk
- www.fellows.co.uk
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Efficient and Professional
Clear,accurate photos and descriptions on website. Good pack and despatch of purchases at reasonable cost.
Pity the broadcast link wasn’t working, even audio only. Would have bid for more items if the podium was live.
May 20, 2026
Reply from Fellows Auctioneers
Dear Devon,
Thank you very much for your thoughtful review. We’re delighted to hear that you found our service efficient and professional, and that the photographs and descriptions on our website were clear and accurate.
It’s also wonderful to know that you were pleased with the packaging, dispatch process and delivery costs. We always aim to ensure items arrive safely and that the buying experience is as smooth and transparent as possible.
We do appreciate your feedback regarding the broadcast link and are sorry to hear this impacted your experience during the auction. We understand how important live audio and video can be for bidding confidence and engagement, and your comments will certainly be passed on to the relevant team for review.
Our auctions are all online without any live broadcast with the exception of our Fine Jewellery auction.
Thank you again for your feedback and support — we hope to welcome you back to Fellows again soon.
Warmest regards,
Asif Mohammad
Ignored request for postage
I bought a small lot at Keys a few weeks ago just before departing on a short holiday. It slipped my mind with the prep for my trip, so on my return I had a bill for storage charges. Very high for storing something that's about 4" x 6", but that's their perogative.
I payed the fee and requested a qote for postage to my home address. No response, but another Invoice arrived.
I e-mailed again asking for postage quote. No response again but another Invoice.
So it seems Keys' policy is to ignore requests for postage and then just rack up storage costs (which at this rate will be more than I paid for the item).
Completely unethical and very bad practice.
May 20, 2026
Unprompted review
Reply from Fellows Auctioneers
Dear Sean,
I hope you're well.
Thank you for your review. However, it appears that your comments relate to a different auction house, as the company you have referenced is not Fellows Auctioneers.
We take all feedback seriously, but unfortunately we are unable to investigate or assist with matters relating to another business. We would recommend contacting the relevant auction house directly so they can address your concerns.
If you intended to leave a review for Fellows Auctioneers, please feel free to contact us at info@fellows.co.uk and we would be happy to assist.
Warmest regards,
Asif Mohammad
They are the best....no shipping charge
April 29, 2026
Reply from Fellows Auctioneers
Dear Roman,
Thank you so much for your wonderful review. We’re delighted to hear that you think we’re the best!
Your kind words mean a great deal to the whole team and are a fantastic encouragement for us to continue providing the highest level of service possible. We truly appreciate your support and look forward to welcoming you back to Fellows again soon.
Warmest regards,
Asif Mohammad
Straightforward process
Straightforward process, as a first time bidder everything was transparent and clear. Having the p&p cost upfront earlier in the process would have been helpful, appreciate costs change depending on shipping location, but the cost for UK based bidders would have been useful; that said it wouldn’t deter me from bidding again.
May 6, 2026
Reply from Fellows Auctioneers
Dear Jackie,
Thank you very much for your thoughtful review and for choosing Fellows for your first bidding experience. We’re delighted to hear that you found the process straightforward, transparent and easy to follow.
We also appreciate your feedback regarding postage and packaging costs. We understand that having an indication of shipping charges earlier in the process would be helpful, particularly for UK-based bidders, and we will be sure to pass your comments on to the relevant team for consideration.
It’s wonderful to know that, despite this, you were happy with your experience and that it would not deter you from bidding with us again. We truly appreciate your feedback and look forward to welcoming you back to Fellows in the future.
Warmest regards,
Asif Mohammad
Item was not exactly as described
Item was not exactly as described. Also, I had to contact several times regarding delivery, which I was told it would be upto 7 working days, to the be told once I contacted again after the 7 working days that it hadn’t even been sent yet ‘due to back to back auctions’.
May 13, 2026
Reply from Fellows Auctioneers
Dear Lucy,
Thank you for taking the time to share your feedback. We are very sorry to hear that the item did not meet your expectations and that you experienced delays with dispatch and delivery.
We understand how disappointing this must have been, particularly after being advised of an expected delivery timeframe and then learning that your parcel had not yet been sent. While periods of back-to-back auctions can occasionally impact our dispatch times, this is not the level of service we aim to provide.
We also take the accuracy of our descriptions very seriously, so we are sorry to hear that the item was not exactly as you expected.
If you would like us to look into this further, please do contact us at info@fellows.co.uk with your details, and a member of our team will be more than happy to assist.
Warmest regards,
Asif Mohammad
I had an issue with one of my purchases…
I had an issue with one of my purchases which was resolved quickly and efficiently by Helen
Many thanks
May 1, 2026
Reply from Fellows Auctioneers
Dear Deborah,
Thank you very much for taking the time to share your feedback. We’re sorry to hear that there was an issue with one of your purchases, but we’re delighted to know that it was resolved quickly and efficiently by Helen.
Our team always aims to address any concerns as promptly and smoothly as possible, so it’s wonderful to hear that Helen was able to provide the support you needed and turn the situation into a positive experience. We will be sure to pass on your kind comments and thanks to her.
We truly appreciate your continued support and look forward to welcoming you back to Fellows again soon.
Warmest regards,
Asif Mohammad
Excellent service
Excellent service. Very pleased with purchase. Sent promptly and well packaged.
May 5, 2026
Reply from Fellows Auctioneers
Dear Lee,
Thank you very much for your wonderful feedback. We’re delighted to hear that you were pleased with your purchase and that you received excellent service from our team.
It’s also great to know that your item was sent promptly and arrived well packaged. We always take great care to ensure items are securely packed and delivered as quickly as possible, so your kind words are greatly appreciated.
We look forward to welcoming you back to Fellows again soon.
Warmest regards,
Asif Mohammad
Really good service
Really good service. Great communication. Fabulous item. Better condition than expected
May 5, 2026
Reply from Fellows Auctioneers
Dear Jo,
Thank you very much for your wonderful review. We’re delighted to hear that you were pleased with the service and communication throughout your experience with us.
It’s especially lovely to know that the item exceeded your expectations and was in even better condition than anticipated. We always aim to provide accurate descriptions and a high standard of service, so your feedback is greatly appreciated.
We truly appreciate your kind words and look forward to welcoming you back to Fellows again soon.
Warmest regards,
Asif Mohammad
Reply from Fellows Auctioneers
Dear Ian,
Thank you very much for your wonderful feedback and continued support. We’re delighted to hear that you consistently have a brilliant experience with us from start to finish.
Providing a smooth, enjoyable and reliable service at every stage is something we take great pride in, so it’s incredibly rewarding to know this has been reflected in your experiences with Fellows.
We truly appreciate your kind words and look forward to welcoming you back again soon.
Warmest regards,
Asif Mohammad
I'm very impressed with Fellows
I'm very impressed with Fellows, I purchased a superb item which was very accurately described in a comprehensive condition report. The item was very well packed with safe speedy delivery. I couldn't be happier ☺️
April 28, 2026
Reply from Fellows Auctioneers
Dear Gary,
Thank you very much for your wonderful review. We’re delighted to hear that you were so pleased with your purchase and that the item matched its description and condition report accurately.
It’s also fantastic to know that your item was carefully packaged and delivered safely and promptly. We always aim to provide detailed and transparent information alongside a smooth delivery experience, so your feedback is greatly appreciated.
We’re thrilled that you couldn’t be happier with your experience, and we look forward to welcoming you back to Fellows again soon.
Warmest regards,
Asif Mohammad
Very easy.Items arrived on time pleased…
Very easy.Items arrived on time pleased with the item.
April 27, 2026
Reply from Fellows Auctioneers
Dear Neil,
Thank you very much for your kind feedback. We’re delighted to hear that you found the process very easy and that your items arrived on time.
It’s also wonderful to know that you were pleased with your purchase. We always aim to provide a smooth and reliable experience from start to finish, so your review is greatly appreciated.
We look forward to welcoming you back to Fellows again soon.
Warmest regards,
Asif Mohammad
Amazing auction experience yet again
My auction experience with fellows was amazing. All my items won was packed carefully, protected, and shipped promptly. Thank you so much. Only one recommendation: please consider joining WhatsApp Business or something similar, which allows none local auction participants to contact Fellows.
April 16, 2026
Reply from Fellows Auctioneers
Dear Shalonda,
Thank you very much for your wonderful review. We’re delighted to hear that you had such an amazing experience with Fellows and that your items were carefully packed, well protected and shipped promptly.
Providing a smooth and reliable service for all of our clients is very important to us, so your kind words are greatly appreciated by the whole team. We also truly value your suggestion regarding WhatsApp Business for international communication. This is something that we will be adding very shortly.
Thank you again for your support, and we look forward to welcoming you back to Fellows again soon.
Warmest regards,
Asif Mohammad
Excellent staffs service and very…
Excellent staffs service and very helpful Very good descriptions on items. Early payment next day delivery. I love buying at Fellows. Thank you.
April 23, 2026
Reply from Fellows Auctioneers
Dear Tessa,
Thank you very much for your lovely review and continued support. We’re delighted to hear that you found our team helpful and that you were pleased with the descriptions provided for our items.
It’s also wonderful to know that the early payment and next day delivery service contributed to such a positive experience for you. We always strive to make the process as smooth, efficient and enjoyable as possible, so your kind words truly mean a great deal to us.
We’re so pleased to hear that you love buying with Fellows, and we look forward to welcoming you back again very soon.
Warmest regards,
Asif Mohammad
Reply from Fellows Auctioneers
Good afternoon,
Thank you very much for your kind feedback. We’re delighted to hear that you were pleased with our in-house delivery service and the selection of rare and unique items available through Fellows.
We always strive to offer an efficient service alongside exceptional pieces for our clients, so it’s wonderful to know your experience reflected this. We truly appreciate your review and look forward to welcoming you back to Fellows again soon.
Warmest regards,
Asif Mohammad
Very fast despatch.
April 20, 2026
Reply from Fellows Auctioneers
Dear Dave,
Thank you very much for your kind review. We’re delighted to hear that you were pleased with the speed of dispatch.
We always aim to ensure items are processed and sent as quickly and efficiently as possible, so it’s wonderful to know this contributed to a positive experience for you. We truly appreciate your feedback and look forward to welcoming you back to Fellows again soon.
Warmest regards,
Asif Mohammad
Reply from Fellows Auctioneers
Dear Philip,
Thank you for your glowing review! We’re delighted to hear that you found the bidding and buying process simple and efficient, we are proud to offer a stress free bidding experience every time.
We hope to welcome you back to Fellows again soon!
Best wishes,
Claire Dodwell
prompt delivery and well packed.
April 16, 2026
Reply from Fellows Auctioneers
Dear Marshall,
Thank you for your five star review! We are proud to offer our stress free and simple postage and packaging service so I am thrilled to hear that this made your experience five star!
We hope to welcome you back to Fellows again soon!
Best wishes,
Claire Dodwell
Item was dispatched quickly
Item was dispatched quickly and tracking supplied so I could see where my package was, reasonable delivery price and nice communications.
April 16, 2026
Reply from Fellows Auctioneers
Dear Chris,
Thank you for your review! I am thrilled to hear you are happy with our logistics team. Our postal service is something we are proud to offer to our buyers so I am happy to hear that this made your bidding experience five star!
We hope to welcome you back to Fellows again soon!
Best wishes,
Claire Dodwell
Smooth auction
Smooth auction, prompt delivery from the UK to USA, the peridot/diamond stickpin was exactly as listing on the auction site, this was a first time buying experience and it went very well.
April 9, 2026
Reply from Fellows Auctioneers
Good afternoon,
Thank you for your review! We’re delighted to hear that our honest and detailed item descriptions have given you confidence when bidding, and even more so that your purchases have exceeded expectations.
We hope to welcome you back to Fellows soon for the same five star service!
Best wishes,
Claire Dodwell
First time I've bought from Fellows
First time I've bought from Fellows, but will happily buy from them again. Great comms and, whilst their in house P&P charges weren't the cheapest, my package was well packed and arrived the next day excellent.
April 15, 2026
Reply from Fellows Auctioneers
Dear John,
Thank you for taking the time to leave us a review! I am thrilled to hear that you were happy with our bidding process from start to finish. I am especially glad to hear that you were able to benefit from our quick and easy postage service.
We hope to welcome you back soon for the same five star service!
Best wishes,
Claire Dodwell
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