Boiler cut out Saturday morning which wasn’t great timing as Ferroli is shut over the weekend. Sent them an email and rang first thing Monday morning. Spoke to Joshua who had already received my ema... See more
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Sakibur & Dean were very attentive. Sakibur obtaining information from me about my faulty boiler and giving great assistance, then passed me onto Dean, who was very patient in guiding me through the... See more
Company replied
Best decision made to ring Ferroli, Zack was so knowledgeable and helpful, I sent photos of the boiler and he emailed the old and new part numbers which really helped in trying to source the correct t... See more
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Had a Ferroli BlueHelix HiTech RRT34C combi boiler fitted recently by a non Ferroli engineer. Very pleased with its performance, rads are boiling hot as is the water supply. I cannot fault it. Its got... See more
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Company details
Written by the company
Ferroli UK began business in the late 1980s when the UK export market was identified as being a promising one. In 1988 Ferroli joined forces with Brassware Sales, a Midland based importer and after nine years of continued growth, Ferroli UK Ltd was established. Ferroli UK swiftly expanded relocating to Burton-upon-Trent Staffordshire in January 2001. Today, Ferroli UK continues to go from strength to strength with a move to new offices and warehouse premises in Walton-on-Trent, Derbyshire in May 2021. These further developments have involved a great deal of investment, introducing best practice for greater business efficiencies and logistical planning. The new office facilities are conveniently located on the southern edge of Walton on Trent giving flexibility for future growth as Ferroli UK strengthens its position further in the market place. Consumer demand and the environment are the two main factors that drive Ferroli's development of innovative technologies. Our range of energy saving domestic and commercial boilers and renewable energy products ensure maximum efficiency and eco-compatibility. It is these two factors that keep Ferroli at the leading edge of appliance design. Ferroli manufactures its own domestic and commercial boilers, water heaters and renewable energy products in 12 factories around the world, giving it the ability not only to control quality and price, but also enabling it to innovate in-house rather than relying external companies. "At Ferroli UK we are looking at giving customers a comprehensive range of water heating products from small instantaneous water heaters, to electric boilers to air source heat pumps. We develop cost-effective solutions with high quality products that offer the customer a practical and workable long-term solution. Our Ferroli range is very comprehensive and offers a wide variety of quality products in the water heating market for the UK" - Andrew Buttree, Managing Director Ferroli UK In the UK, Ferroli have made it a priority to develop a strong team with a range of exceptional skills in marketing, customer service, internal sales and technical support: "Ferroli UK is a great team of people who have experience, enthusiasm and passion for the business. Honesty and passion are the two bywords for our way of working – we take immense pride in what we do. The UK operation also offers a comprehensive list of training courses on domestic and commercial boilers including its new electric boiler".
Contact info
Granary Barn, Catton Road, DE12 8LL, Walton on Trent , United Kingdom
- 0330 205 0000
- uk.sales@ferroli.com
- www.ferroli.co.uk
4.4
Excellent
359 reviews
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If I could put 0 stars I would
If I could put 0 stars I would! I am a young girl trying to run a home on my own. Had central heating installed with a ferroli boiler! The boiler has been constantly faulty and not worked correctly from 3 months after installation, I have spoken to a very rude lady in customer services who says they will do nothing to help me as the warranty has run out after 1 year (after being previously told it was covered for 2). I will never use in the future or reccomend ferroli as a very unfortunate existing customer!
March 30, 2022
Unprompted review
Reply from Ferroli UK
Dear Lauren, we are very sorry that you have had issues with our boiler and with Customer Services. It is frustrating when things go wrong, and we always do our best to assist. We understand that you have had ongoing issues with the boiler since we last visited in July 2021. Due to Ferroli not attending site we have requested your engineers job sheets so we can establish what work he has carried out and if the issues are a continuation from the fault we rectified in July 2021. Since install we attended your home in January 2021 to a non-boiler fault and as a gesture of goodwill no charge was made for our engineer at that time. We did however advise that you must get a magna filter fitted to maintain a 10-year warranty. In February 2021 & July 2021 we attended site and repairs were carried out, we apologies for the inconvenience. On both occasions we again advised that a magna filter was needed to maintain the 10-year warranty. Unfortunately, the warranty expired in November 2021 due to failing to have a filter fitted. We understand that following your recent conversation with Customer Services we have requested for a copy of the benchmark commissioning check list, proof of the recent service certificate and your engineers job sheets, we need these so they can do their best to assist you and resolve these issues. We are happy to say that we can look to reinstate your warranty for the following reasons 1) You have had unusual problems with your boiler 2) You have stated than once these issues are rectified you will fit the filter. Please email this as soon as you can to service@ferroli.com or any reason why you are not able to. Once received we will book our engineer in to attend and look to rectify the issues. This offer will be valid for 30 days only.
If in the meantime, please could we respectfully ask you to remove any reviews posted by yourself or others until this issue is resolved. Reviews seriously affect our business and the moral of those that work for Ferroli UK.
Many thanks Ferroli UK.
Ferroli Gas Boiler
Have dealt with Ferroli for about 12 years.
Our last service was one week after our 7year warranty
had expired but we still got a new part fitted free of charge. Thanks to Karen from Customer Services and
the Engineer Will Stanton.
Their service has been Exemplary.
March 30, 2022
Unprompted review
Reply from Ferroli UK
Dear Wilfred, Thank you so much for your Five Star Review! Karon from Customer Services and Will, our Engineer were very pleased to be able to assist AND we appreciate your long term loyalty! 😊 Many thanks from all of us at Ferroli UK.
Thank you to the managing director
I would however now like to thank the managing director for calling me personally to arrange a visit of an engineer yes i now still have to wait for another two weeks but your customer service was better this time around so thank you, No hot water or heating for over a week now with a ren month old baby in the house all because you can't come after 5 or weekends, like no one else in the world works you are a disgrace and don't deserve 1 star even I will send this to the papers
March 12, 2022
Unprompted review
Reply from Ferroli UK
Dear Donna,
We're very sorry to hear that you are having issues with one of our products and sorry we have not been able to come out to you at a suitable time. Our Customer Service team work hard to make sure our customers receive a timely service. If you can please contact us on email at service@ferroli.com with your contact details we can then look to resolve your issues as soon as possible. Many thanks Ferroli UK
nice boiler and easy to fit
March 11, 2022
Reply from Ferroli UK
Hi Steven, Thank you very much for your Five Star review. Much appreciated. We hope you have great weekend, Many thanks Ferroli UK
Outstanding Customer service
Having experienced a problem with my boiler I spoke to a lady Karon Gibson, and I have to say as customer service goes this was outstanding, friendly and very professional. I would not hesitate in calling again with any issues I might have.
March 9, 2022
Unprompted review
Reply from Ferroli UK
Dear Gary, Thank you so much for your Five Star review, very much appreciated. We are so pleased to hear that you found our customer service "outstanding". We are very proud of our team! Many thanks Ferroli UK.
I have a 20 year old Ferroli boiler
I have a 20 year old Ferroli boiler, never had a problem with it until the other day. Jason from Ferroli came to fix the boiler today, very efficient and polite gas engineer who obviously knew his stuff. Very pleased with the result. Thanks Ferroli.
February 22, 2022
Unprompted review
Reply from Ferroli UK
Dear Lorraine, We were very pleased to be able to assist. Thank you so much for your Five Star review, very much appreciated! From all of us at Ferroli UK.
Ferroli Boiler.
I've just had a terrible time with my Ferroli boiler; I have had a couple of companies take a look at it and declare it past repair, although they can't find the cause of the problem. Ferroli technical department themselves have been no help to either of the companies.It seem that they (Ferroli) make something that, when it goes wrong, is un-fixable.
All I would say to anyone contemplating buying a piece of Ferroli rubbish is...DO YOUR HOMEWORK.
Google and Youtube Ferroli, you will soon find out the low esteem in which their products are held. Ask ANY Gas Engineer what their opinion of Ferroli is. They will most probably roll their eyes and tell you to stay clear of all things Ferroli. Spend a little extra (not much) and get a Worcester or Bosch, better made, better Warranty and from manufacturers with far more integrity and customer awareness than Ferroli.
EDIT: I stand by everything I have written in this review and will not retract it, nor will an apology be forthcoming. The ‘insult’ referred to by Ferroli is simply my arcane reaction to being told that Ferroli want £299 to tell me that my boiler is not fixable. I repeat, to anyone considering buying a Ferroli product, read up about it and ask any qualified Gas- Safe engineer for their opinion of Ferroli products. It won’t be good
February 14, 2022
Unprompted review
Reply from Ferroli UK
Dear Mr Dobson, Following a series of emails from you today we established with you that we would need to see your boiler in order to resolve your issues. Customer Services offered our engineer to attend to your boiler on an Out of Warranty call. The F28 Domicondens that you refer to was last manufactured in 2011, so we would expect it to be out of warranty. You responded with an email that insulted our engineer, our technical advisor and the whole of our team. As a business we do not tolerate verbal or written abuse of any kind. We suggest that you retract your review and email our Customer Service team and apologies for your disgusting outburst and we can see if we can resolve your issues for you. Our customer service team and our engineers work hard to resolve issues on behalf of our customers, but for the moment none of our team will assist you without an apology for your unacceptable comments. Kind regards Ferroli UK.
Good boiler well put together
February 12, 2022
Reply from Ferroli UK
Dear Clive, Many thanks for your Five Star review. We really appreciate it! Many thanks Ferroli UK
Very pleased with the way everything was dealt with
Very good service
February 2, 2022
Unprompted review
Reply from Ferroli UK
Dear G Gill, We are very pleased to be able to help. Thank you very much for your Five Star review, from all of us at Ferroli UK.
I recently posted a review because I…
I recently posted a review because I was not happy with the service I had received from Ferroli, I am not posting another review to say that they have gone over and beyond to rectify the promlems I had encountered, Karon Gibson has been a star to which I am most grateful.
February 2, 2022
Unprompted review
Reply from Ferroli UK
Dear Kevin, We wanted to just drop you a quick note to say thank you for your Five Star review. We were so pleased that Karon was able to rectify the problems you encountered. Many thanks, Ferroli UK
Great customer service team
Great customer service team, engineer was spot on. Thank you.
January 26, 2022
Unprompted review
Reply from Ferroli UK
Dear David, Thank you for your lovely words and for your Five Star review. Much appreciated! Many thanks from all of us at Ferroli UK.
rude engineer
Helpful customer service but rude engineer that visited my home. I greeting the engineer at the door and he stated how rough my home looked from the outside he said 'i did not want to enter you property due to the way it looked'
This engineer made me feel very insecure about my property. Surely the way the outside of my home looks should not be thrown in my face. Sorry your house is so up to standards. I was also told to get a thermostat fitted by the engineer that visited the property bare in mind the engineer did NOT state what type of thermostat was needed so I got this sorted and now they have advised to get a different type of thermostat. Very unhappy with the advice off the engineer and also how they just expect me to pull money from thin air.
January 12, 2022
Unprompted review
Reply from Ferroli UK
Dear Nic, We are very concerned to read your review and apologies on behalf of Ferroli UK for any upset caused. Please could we ask you to contact our Customer Service team so that we can investigate this further for you. Monday-Thursday 8.30am-5.00pm Friday 8.30am-3.45pm. Please call 0330 205 0005 or email service@ferroli.com. Many thanks Ferroli UK
Poor warranty service
One of your engineers on a warranty call out deciided that the heating water was dirty and needed powerflush. The part was on the hot water side and a cheap part . Took 20 minutes to fit . My customer was without hot water over 10 days over Christmas
My argument is the heating water was definitely not dirty as boiler was only 6 months old . Had been flushed and a filter fitted . Radiators drained and trv s fitted. The heating side had nothing to do with defect. Why didn’t he fit part and get system going and then ask for power flush to be done . This would have kept my customer happy and also saving you the second callout after flush
January 12, 2022
Reply from Ferroli UK
Dear Kulwinder,
We are very sorry to hear that your customer was without hot water over the Christmas period. It was unfortunate that the fault was reported during the Christmas / New Year holidays. We do try our best but don’t offer an emergency service and our engineers only work Monday to Friday excluding bank holidays so it makes it very difficult for us to respond. Unfortunately, if our engineer advises that the system water is dirty then this does invalidate the warranty as per the terms and conditions. We do allow customer to carry out a flush of the system to reinstate the warranty but we would not fit a new part onto a dirty system. We hope that your customer's issues have now been rectified? If you have carried out the flush and need our engineer to return or should you need further assistance or wish to discuss the matter further please do not hesitate to contact our Customer Service team Monday-Thursday 8.30am-5.00pm Friday 8.30am-3.45pm. Please call 0330 205 0005 or service@ferroli.com to assist. Many thanks Ferroli UK
Reply from Ferroli UK
Dear Ian, Thank you very much for giving our water heater a Five Star review! We are pleased to hear that you found it easy to install. Many thanks from all of us at Ferroli UK.
After being let down so badly by D & G
After being let down so badly by D & G, My 90 year old mother left without heating and no hot water for days, thank the lord for Ferroli, how lovely and helpful was Elaine on customer services, after explaining the situation, the job was passed to an engineer, within 2 hours Dave our saviour turned up and fixed the boiler, fantastic service Ferroli I'm am so so grateful to you!
January 5, 2022
Unprompted review
Reply from Ferroli UK
Dear Yvonne, Thank goodness Elaine & the team were able to help! We are very pleased to hear that Dave was able to fix the boiler and your Mum is now nice and warm with hot water again! Thank you very much for your Five Star review, we are very happy indeed to have been able to assist. Happy New Year, from all the team at Ferroli UK.
I am now really concerned that I have…
I am now really concerned that I have wasted my money on a Bluehelix RRT 28C. It seems that I am not the only person to experience a product failure in the winter, and not be able to get it fixed in a sensible period of time. Mine was installed 30/3/2021, and failed 30/12/2021. Same fobbing off faced by others. It seems that Ferroli do not class a boiler failure in the winter as an emergency, so it is now 3 days with no heat or hot water, dispite my wife being disabled. Strangely though the emergency cover on my house insurance DOES class this as an emergency, but can't fix it, as Ferroli would void the 10 year warranty. This makes me consider 2 things. 1: Whether a boiler that doesn't want to work in the winter, is actually fit for purpose, and 2: Whether a company that is incapable of supporting it's products/customers, yet blocks anyone else from doing so, is either no more fit for purpose than their product, or more seriously hell bent on causing their customers harm.
January 2, 2022
Unprompted review
Reply from Ferroli UK
Dear David, We are very sorry to hear that you have been left with no heating and hot water over the the Christmas holiday period.
Please can we ask you to send your address or phone number to service@ferroli.com so that we can prioritise this for you when the team are back to work on Tuesday. If in the meantime your home insurance can send out an engineer please go ahead and do so. We will not invalidate your warranty. Many thanks Ferroli UK.
THANKYOU KARON!
THANKYOU KARON!
I rang customer service feeling very anxious as i had had a week of getting no where with getting my boiler fixed! It was a refreshing change to speak to someone who genuinely wanted to help and who was very knowledgeable and professional. Karon explained the options Firroli could offer me as the boiler i have inherited from the previous owner had no cover on it she then organised a very nice Ferroli engineer to call and fix 😊 Very pleased with the service from everyone especially Karon!
December 15, 2021
Unprompted review
Reply from Ferroli UK
Dear Mandy, So pleased that Karon and the team at Ferroli were able to assist. We are very proud of our Customer Service team! Thank you so much for your Five Star review, it means a lot to us! Wishing you a very Happy Christmas, from all of us at Ferroli UK 🎄😊
My ferroli tech RRT 34C has developed a…
My ferroli tech RRT 34C has developed a fault A05 phone customer service Monday morning 6/12/21 lady in customer service said she would book a engineer to call me i have not heard a thing from them I'm freezing cold no hot water.my boiler was installed 4/1/21 and is still under warranty.how much longer have i got to wait before I start getting ill.
December 7, 2021
Unprompted review
Reply from Ferroli UK
Dear Stephen, We are very sorry to hear that you have not received our normal level of service. Please can we ask for your address so we can look into this for you and resolve this? Apologies to ask you to but we need to locate you to check what has happened here. Please if you prefer, you can call Customer Service T 0330 205 0005 or email service@ferroli.com and we will do our best to help and will be waiting for your call.
Can't fault them - excellent service
These guys have gone above and beyond. We had a few issues but they have been so helpful to resolve all. Even to the point of their engineer Dean talking us through getting the boiler back on for our rental property after it playing up due to being off for a while. Really appreciate all your help Elaine and Dean. Thanks
December 3, 2021
Unprompted review
Reply from Ferroli UK
Dear Natalie, Thank you so much for your Five Star review! We are pleased to hear that all your boiler issues have been resolved and that our team were able to assist. Many thanks from all of us at Ferroli UK.
Ferroli Combi boiler problem Sorted!!!.
Had a problem with a combi boiler not behaving itself, i spoke to Dean in technical department who knew straight away what the trouble was, gave spot on advice and now all is well. Thanks Dean for your good natured, common sense advice, great to know you are there for moral (and technical) support,cheers mate, Sorted!!Thanks a lot,Peter.
December 1, 2021
Unprompted review
Reply from Ferroli UK
Dear Peter, Thank you so much for your Five Star review. We are so pleased to hear that Dean was able to give you the technical support you needed! Many thanks from all of us at Ferroli UK!
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