Ferroli UK Reviews 

Needed a new water boiler in our rental flat. Third party engineers fitted Ferroli boiler but we had some usability issues. The engineer (not from Ferroli) seems to have fitted an inappropriate model but would not accept responsibility. Ferroli were very helpful and they resolved the issues with the 3rd party to our complete satisfaction.

I bought a Ferroli Optimax HE 31C new on recommendation from a local plumber due to the 5 year warranty back in 2009. The first winter we had problems with the boiler and experienced the legendary customer service. In the end I paid another plumber (the original fitter had run for the hills due to lots of other Ferroli boiler issues and said he was no longer dealing with Ferroli) to source the part and fix the issue. The second winter more issues and when I contacted Ferroli about the issue under warranty I was told it was void as a non-Ferroli engineer had worked on it the previous year - end of story. Sent them many emails and calls with complaints about the response and was met with a "rubber ear". Over the years I had a variety of leaks and other breakdowns. This year I had a further leak and decided to buy a real boiler from a different manufacturer with a decent reputation for customer service - I am so glad to have a real working boiler now. I will never deal with this company again and I recommend you avoid the company and their rubbish boilers like the plague. The customer service has to be experienced to be believed!

first class boiler easy to install fast heat up customer very happy

Just fitted another Blue helix my client is more than happy so if they are happy I am also very happy boiler running a treat even comes with a 10 year warranty straight out the box what a great deal

Decent unit easy to commission nice to pipe to

I have had a Ferroli Modena 80 for getting on for 15 years. I can say I have not had any serious problems.
The control board, made by Honeywell has been replaced once, but that is forgivable. I would love to replace this, when tbe time comes with another Ferroli. I have read the bad press and what people have said. They have even sucked their teeth over it. I however have not had that experience at all and would definitely have another one

All round great company to deal with, very pleased to be a installer for the their boilers .

Hello, have had our Ferroli boiler for 15 years. I get it serviced every year and every year my plumber chews the cud! But passes it because it works well and is safe! I’ve asked why and plumbers don’t understand Ferroli boilers? Have you come across this before? Is this just a plumber wanting to install another boiler at an extremely large cost?

Just a note to say I know of the bad press Ferroli has got in the past for unreliable boilers and also the after care/warranty cover using HomeServe.
I had an issue with the boiler in my home that is still under warranty till early 2022 by Ferroli - This boiler I inherited and I checked previously that Ferroli would honor the warranty (they agreed). I contacted their new call centre number and got through to a nice lady (it was early 08:30am) she checked some details and proceeded to book an engineer to visit. She did not stop there either she insist I speak to Technical support and transferred me straight through who again were wonderful and talked me through some checks to see if boiler would fire-up and give some heat and hot water. It did fire-up on the technical knowhow on the phone and started to work (ok still needed a visit but was limping along). Not even lunchtime and I got a call from again a delightful service engineer who said he could come same day - yes the engineer visited same day and identified and replaced faulty part in less than 1 hour! Boiler is fully working again and no issues. All this was done in 1 day window by a team who were polite and compassionate. Ferroli seem to have turned over a new leaf and seem to have got rid of HomeServe for independant engineers which is a welcome result.

I’d just like to thank the technical advise and support at Ferroli commercial for the urgent attention provided in getting an existing boiler repaired and supplying a new boiler to replace the condemned boiler on site.
It was refreshing to be given honest advise in regards to repair rather than a push for the the sale of new boilers.
Wahed was particularly helpful in advising what we would require to move forward and organised an engineer to attend site and carry out a survey.
Top service, highly recommended.

Great Boilers, great company.

Combi Boiler is 20 years old plus had a problem with intermittent hot water. Asked Ferroli to come out to see if they could sort the problem. Gary came out very helpful gave the boiler a good service found fluff in one of the pipes. Now working perfectly.
Thank you Gary.

Been at my property for twenty years my first boiler lasted five years my second boiler lasted five years then my Ferroli Modema came along and has lasted ten years but now the heat exchanger is leaking it's still working but it's time to say goodbye. Now I'm going to replace it with a BLUEHELIX RRT Tech because Ferroli have proved to be GREAT.

Following an earlier review, in which I expressed dissatisfaction with how I felt we were treated with regards to Ferolli attending to sort out a boiler repair, Ferolli deserve max credit for dealing with the issue super quick. So grateful. Thanks for engineer that showed up today. Thanks to the chap I spoke to today and wish could've dealt with all along.

Compared to other manufacturers, I found myself having to ask if the technical operative was still on the line.

Boiler failed monumentally twice in last 3 years. Boiler is less than 7 years old.

1. Circuit board required replacement (warranty ok with this)
2. Boiler condemned on annual service as leaking in 4 places. Warranty didn’t want to know - even though it was still valid!

Shocking quality boiler. Poor aftercare.

WOULD NOT RECOMMEND.

Ferroli / trustpilot also have removed my negative review - so here it is again. It’s too little too late to rectify the situation, so don’t even bother trying.

I'm a gas engineer just fitted a ferrol Product for the first time in many years. On commissioning found a faulty heat exchanger. Ferroli wanted me to remove and refit a new product at my cost or wait a week to get a replacement part to one of their engineers.
Remarkably poor service.
It will be many years before I use the product again.
I'm updating this review based on the follow up from Ferroli.
I recieved a call immediately after posting my review from Karen who assured me that the service experienced was not up to their normal standard and it would be resolved ASAP. An engineer then turned up yesterday to replace the faulty unit. I applaud the quick response in realising that something had gone sadly wrong and the speed it was put right.
I was also extremely pleased Karen took the time to call me and the customer to explain things.
Well done, I will give Ferroli another go, service is everything in this game.

I've been a Ferroli customer for over a decade as a Landlord with multiple properties and installations.
My boilers are serviced each year through them, but as you can imagine, eventualities do occur.
My agreement sits with a well-known emergency repairs and improvements business, however the Support received from Ferroli was unsurpassed in terms of problem ownership, advice and managing customer's expectations.
With my most recent interaction with Ferroli head office, I found Karon extremely helpful and comforting when I was in a delicate situation as a responsible Landlord to my tenants.
With a brief explanation; Ferroli were quick to support me, my tenant and the onsite engineer to ensure we were all in-sync and necessary parts ordered, repairs completed.
To conclude, communication was brilliant, Ferroli even went out of their way to supply me with an essential part which I had bought previously with extreme difficulty due to no stock in the UK!
Thank you Ferroli for your help and assistance - more so to Karon in Customer Service.

Excellent service .As long as you install the boilers as you would any other brand I found I haven't had any issues . Very easy to repair and service aswell