Festive Studio Reviews 

310
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product quality and the incredible attention to detail in every handmade item. Consumers are genuinely delighted by the personalized touches, gorgeous presentation, and magical festive items that bring joy year after year. People also mention that orders arrive promptly, making the entire holiday preparation completely stress-free. Some reviewers were not happy with occasional order mistakes, print quality issues, or felt that alternative choices found online could sometimes offer a better option. A few customers also pointed out minor packaging or naming inconsistencies in their received items.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the outstanding quality and careful... See more

Quality

Consumers find quality to be absolute satisfaction, frequently praising the outstanding craftsmanship and... See more

Order

Customers expressed great satisfaction regarding their order experiences, highlighting that items arrived... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful item for creating Christmas memories. The quality, thought and care put into the Christmas Eve boxes are amazing. They’re so beautiful and my little ones face at discovering her arrival noti... See more

Rated 5 out of 5 stars

Been ordering 9 years now. I can never fault this company. Everything is always beautifully presented. Such detail and care goes into everything. My kiddo absolutly loves getting his christmas eve box... See more

Rated 5 out of 5 stars

Honestly just a great overall service and seem like a nice company. The videos and letters were high quality the letters especially made my day can't wait till Christmas eve to give them to the kids s... See more

Rated 5 out of 5 stars

Honestly I cannot thank you enough for this incredible package. I’m astounded at the quality and how much was in the package. The attention to detail and creativity is amazing. I only added two ext... See more


Company details

  1. Christmas Store

Written by the company

Your magical Christmas awaits...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

310 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(310)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfection everytime!!!

The creativeness, quality and thought that goes into every detail is in my opinion just marvellous! We have had letters from Santa, Christmas wish list and good behaviour contract, a stunning personalised Christmas Eve box which contained beautiful items we excitedly use every year including a special key as we have no chimney!

This years Easter Bunny arrival notice and personalised letters to our children were by far the most wonderful, almost making me believe they were from the Bunny him/herself!!

The quality of each item from Festive Studio seems to surpass anything we’ve tried before and really gives that undeniably genuine feel that leaves no room for doubt in our children’s minds. For that alone we are so thankful as it means we get to keep that magic in home alive!

I can’t seem to leave a picture which is a shame as they are as good as they advertise!

April 9, 2023
Unprompted review
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Rated 5 out of 5 stars

Completely magical

Completely magical. Outstanding attention to detail and fantastic quality. We were blown away by the package. It made our Easter magical

April 9, 2023
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING YET AGAIN

I absolutely love this company they never fail to make an experience extra special and inject that magic with good quality goods, we always buy off this company for Xmas things and when I seen the they started to do Easter things I was thinking “nahhh I’m not going to start getting into all the Easter things to” and a couple of days later I seen the ad again and I just couldn’t resist I knew it would be good stuff so I bought it and I’m so glad I did my eldest is 7 and now for the first time actually believes in the Easter bunny and my youngest loved it, we have made some of the best memories this year and I only have festive studio to thank for that, that little bit of magic goes a long way and the longer I can keep that magic and the kids still believing the better, thanks again festive studio your the best

April 9, 2023
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommend Festive Studios!

I have bought many times from Festive Studio. I have always been delighted with the letters from Santa and it's become part of our Christmas rituals. My husband and I love hearing our sons read their personalised letters as much as they enjoy reading them! The attention to details such as where we live, our pets and how old our kids are really bring Santa alive. I took a punt on the Easter Bunny box, and whilst I felt it was expensive at £40 once two letters were included I have to say that actually the quality and magic of the experience make me feel that it was worth it. The certificates from the Easter Bunny were received with delight and this morning the letters, key and magic food were left and even my 10 year old seemed spellbound! Beautiful quality I thoroughly recommend this company and when I had queries about delivery due to being away I was reassured and received my order in plenty of time. I love this company and I hope to see more holidays and events added to the list! The Tooth Fairy? Halloween? Honestly I should just get my money paid directly to Festive Studios. Your kids will love it and goddamn it they will make a believer of you, the adult, too!

April 8, 2023
Unprompted review
Rated 5 out of 5 stars

I have just received my ‘the easter…

I have just received my ‘the easter bunny’ parcel today for my two boys.
Wow!! It could not be more perfect! The attention to detail is incredible! Everything is so so beautifully done. It really does bring the magic alive. I can’t wait to share it with my children and keep it forever!

April 5, 2023
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Rated 5 out of 5 stars

Amazing Luxury Easter pack

I’ve just received our luxury Easter pack and it’s absolutely fantastic
This is a brilliant family run business with excellent customer service
Emily has been so helpful and prompt in answering any questions
The items are perfect and truly embrace the magic of the Easter Bunny

Thank you 😊

April 5, 2023
Unprompted review
Rated 5 out of 5 stars

WOW!

WOW! Just simply WOW!

Brilliant quality and absolutely awesome customer service. Very much a family run business with the care and understanding for other families. I will most certainly be ordering from this team of brilliance again.

To top it off, the items are of such a high quality that they’ve even got me convinced that E.B himself sourced them! I have never seen anything like this on offer and it is perfect, making my two’s first Easter together even more magical.

Thank you!

X

March 30, 2023
Unprompted review
Rated 3 out of 5 stars

Problems with delivery

There were some issues with my order and I did not receive a satisfactory resolution in time, as they don’t work once the holiday is finished. They have apologized and refunded me the missing items though once they picked it up.

It might be worth considering expanding their customer service beyond the end of the festivity, as things can go wrong in sales and customer might require support.

December 10, 2022
Unprompted review
Festive Studio logo

Reply from Festive Studio

Hi Ellie

Last year was a huge challenge for us due to the disruption caused by Royal Mail.

I can see that you reported this issue to us on the 24th December, Christmas Eve.

This unfortunately gave us no time to send out any replacements as would be standard procedure in this instance.

As you requested a refund, we kindly asked you to provide photos of what you had already received. This would allow us to identify what had gone wrong and open a claim with our couriers.

Unfortunately you were unable to provide any photos and our office closed shortly after Christmas.

As a goodwill gesture and to resolve your issue, I can see that we refunded you in full on the 16th January.

Regards,
Festive Studio

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Rated 5 out of 5 stars

Slight delay on delivery due to postal…

Slight delay on delivery due to postal strike but oh my god so worth the wait. I ordered two Santa letters for my twin girls and they had different jokes and differences in each of them which was great made them more authentic. The reindeer food and the magic snow made the magic that more special. I also ordered a book which we read Christmas Eve it was great. The letters were that good my girls want to frame them. I would highly recommend these gifts and will definitely be using festive studios again. Jodie went above and beyond and communication was A+.

December 23, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing experience

Absolutely amazing experience. I'm always a bit sceptical in these, but this is a really lovely video and the personalisation options are really the topping.

My son LOVED this and immediately said after he felt all christmassy:-)

Thank you so much for making Christmas Eve magical.

December 24, 2022
Unprompted review
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Rated 5 out of 5 stars

Amazing video

I absolutely loved the video! My children are going to be so excited when they see it. It’s really what Christmas magic is all about! Well worth the money. Also loved the additional reindeer food and good list certificates you get in the boxes.

December 23, 2022
Unprompted review
Rated 5 out of 5 stars

Last minute personalised gift

Festive Studio personalised Christmas videos are amazing and so festive. I have just ordered two of them for my nieces.
I wish I got a personalised message from Santa like this when I was a kid.
The whole process was smooth and the videos were ready in few minutes! Great for last minute shoppers like me…
I didn’t even have to talk to anyone.

I will be definitely shopping with them again next year.

December 21, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing.

I ordered some personalised letters about month ago and hadnt recieved them due to the strikes of Royal mail. I emailed Festive Studio and asked if they had a tracking or if they knew when i could expect them. They emailed back super fast and kindly sent replacements and I recieved them the next day. I am so thankful and so pleased with the amazing customer service. The letters are beautiful and made my daughters day - the personalisation made them so magical.
I will recommend you to everyone and once again I appreciate the high level of customer service. Merry Christmas.

December 20, 2022
Unprompted review
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Rated 5 out of 5 stars

How do we leave you a review for the…

How do we leave you a review for the world to see ?

I have ordered from your company for years and always been impressed. My children get so excited opening their personalised box with treats and personalised letters inside .
Beautiful and tasteful.

This year I was absolutely devastated to find that on arrival my parcel had been tampered with .. letters and items stolen and I was heartbroken - especially with the strikes wondering if my children would receive their letters this year .

I wrote an email to your company on Sunday night at 9pm which a prompt response and 9.05pm and a replacement sent by today (Tuesday)

I was already pleased with your company however after rectifying a problem so quickly I really want the world to know that this company is not only truly amazing but it is just magical in every way .

I will be forever thankful and will continue being a long standing customer of yours !

Thankyou !!

December 20, 2022
Unprompted review
Rated 5 out of 5 stars

Magical

Really good website, easy to navigate it.
The items from the site are really high quality, it’s going to bring a really magical edge to Christmas this year.

December 15, 2022
Unprompted review
Rated 5 out of 5 stars

Simply magical!!

Fantastic customer service and simply magical products! I buy from them every year and they never disappoint!! Merry Christmas festive studio from one very happy customer xx

December 15, 2022
Unprompted review

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