FGH Security Reviews 

213
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, approachability, and helpfulness, making interactions pleasant and efficient. People frequently highlight the excellent user experience, noting how simple and seamless processes are, especially during event entry. Many appreciate the welcoming and patient approach of the team, who often go above and beyond to ensure a positive interaction. Reviewers also commend the training services, emphasizing the deep knowledge and engaging delivery of instructors. Many found the courses informative and well-explained, with trainers patiently guiding them through subjects and sharing real-life experiences. This comprehensive and clear instruction, combined with a fantastic learning atmosphere, contributes significantly to a positive and effective educational environment.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

User experience

People report positive experiences with user experience, often describing it as a great and perfect... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism and high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant security team at a recent Robbie Williams concert at Aviva Studios in Manchester. Emily was the first member of the team we spoke to, she was professional, approachable and went... See more

Rated 5 out of 5 stars

I met a lovely member of the FGH Security team recently at the Albert Hall in Manchester. We were attending a wedding there and he was positioned on the door to ensure only wedding guests could acces... See more

Rated 5 out of 5 stars

This my second time using their services to get top up for Security Guarding course and found them very professional. Their customer service is remarkabke. They guide you from the start till thr end.... See more

Rated 5 out of 5 stars

The company has amazing staff who understand people and are professional in there roles. Especially Emily at Managing BFC who goes above and beyond her role and is approachable and understanding of p... See more


Company details

  1. Security Guard Service

Written by the company

Established in 2003, FGH are trusted by international brands to keep their assets and millions of people safe every year. We continue to innovate and develop our industry-leading approach to ensure optimum service delivery for our clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

213 reviews

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No recent history of asking for reviews

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4.8

All reviews

(213)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve been with FGH for many years now…

I’ve been with FGH for many years now I’ve always felt they’ve tried to solve problems as quickly and easily as possible. With a small business and even during/after Covid when they were struggling with personnel, they communicated well.

January 30, 2023
Unprompted review
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Rated 5 out of 5 stars

FGH at Wembley Stadium

FGH are a very reliable, professional supplier to Wembley Stadium with great communication skills and excellent customer service.
They have provided numerous crowd safety staff to us for a large number of events and would recommend them to others.

January 30, 2023
Unprompted review
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Rated 5 out of 5 stars

I am the GM of Alberts Schloss…

I am the GM of Alberts Schloss Manchester and have worked with FGH for 5 years. They have provided me with what I can consider the best security / hosting style security Team I believe in the North West. We have faced many challenges they have provided me with the support I needed!. I would Highly recommend 10/10 to use this company as this role is the most important aspect of the first impression of your business!
Happy to provide reference / feedback directly if you are interested in using them just get in touch.

January 28, 2023
Unprompted review
Rated 5 out of 5 stars

FGH Consumer Service

adidas is pleased to be a long-standing client of FGH Security, primarily within the Retail Guarding space. The USP of FGH is the client/vendor relationship and that they seek to understand the client SBP and business model and tailor their service to this. Consumer centricity is a key factor within our retail CX journey and within our stores the FGH resource needs to be a part of the brand organisation, not an addition. Through our partnership with FGH we have branded security partners in our stores wearing our product and integrated into our consumer service model, not only delivering exceptional security and safety assurance but serving our consumers. 'The consumer perception of this service is super important to enhance the overall consumer experience' says Corin Dennison, Global Director of Profit Protection for adidas aG 'The collaboration and partnership with FGH achieves this as we continue to improve and put the consumer at the heart of everything we do.'

January 27, 2023
Unprompted review
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Rated 5 out of 5 stars

FGH JD Sports

Stores within the JD Sports Group have worked with FGH for the past two years and personally i am always impressed with the quality of guarding and especially the levels of their management teams. When ever there are problems or advice needed the team are swiftly addressing the situation with a high level of industry knowledge, professionalism and drive. The FGH team are always striving for high levels of customer satisfaction and perfection due to their attention to detail and clear detection to their profession and customers.

January 23, 2023
Unprompted review
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Rated 5 out of 5 stars

Liverpool FC

Our partnership with FGH grows by the week. We asked for their support in our stadium operation and they have done exactly as we have asked. Great communicators and staff turning up looking the part and providing good support to us. They have become valuable team members at Anfield and we look forward to continuing and building on our partnership.

August 12, 2022
Unprompted review
Rated 5 out of 5 stars

I've worked with FGH since 2006 and…

I've worked with FGH since 2006 and find them the most professional security / crowd management firm going. Very diligent and effective and with a strong programme for continuous learning and improvement, their care for the event and the enjoyment of its patrons is clear to see.

January 23, 2023
Unprompted review
Rated 5 out of 5 stars

I have had the pleasure of working with…

I have had the pleasure of working with the team at FGH Security Guarding for the past year and I am extremely impressed with the level of service and professionalism that I have received. From the moment I first contacted them, I was met with kindness and a willingness to help.

The security guards at FGH are highly trained and knowledgeable, and they have always been on time and ready to go above and beyond to ensure the safety and security of my property. They are always friendly and approachable, and they have a great ability to deescalate potentially volatile situations.

In addition to the exceptional service and professionalism of the guards, I have also been impressed by the level of customer support that I have received from FGH Security Guarding. Whenever I have had a question or concern, the team has been quick to respond and provide assistance.

Overall, I am extremely satisfied with the service that I have received from FGH Security Guarding and would highly recommend them to anyone in need of security services. They are reliable, professional, and truly dedicated to helping their customers feel safe and secure. Thank you FGH Security Guarding for your excellent work!

Gorilla Brakes

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

I attended The Platform in Morecambe…

I attended The Platform in Morecambe and Friday 5/8/22 to see a meatloaf tribute band . There were 2 FGH ladies working the venue. they were both very good very professional and very helpful to everyone. they were a credit to the company and obviously well trained .

August 6, 2022
Unprompted review
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Rated 5 out of 5 stars

Staff induction day…

Met some of the team on my induction day. so far I'm very impressed with the company and Kerlisha and Jack were really helpful. looking forward to working with the team

June 23, 2022
Unprompted review
Rated 5 out of 5 stars

Delamere Texas event

Delamere Texas event, security all very polite and professional and went out of their way to help us with a problem. Thank you.

June 19, 2022
Unprompted review

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