FGH Security Reviews 

213
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, approachability, and helpfulness, making interactions pleasant and efficient. People frequently highlight the excellent user experience, noting how simple and seamless processes are, especially during event entry. Many appreciate the welcoming and patient approach of the team, who often go above and beyond to ensure a positive interaction. Reviewers also commend the training services, emphasizing the deep knowledge and engaging delivery of instructors. Many found the courses informative and well-explained, with trainers patiently guiding them through subjects and sharing real-life experiences. This comprehensive and clear instruction, combined with a fantastic learning atmosphere, contributes significantly to a positive and effective educational environment.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

User experience

People report positive experiences with user experience, often describing it as a great and perfect... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism and high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant security team at a recent Robbie Williams concert at Aviva Studios in Manchester. Emily was the first member of the team we spoke to, she was professional, approachable and went... See more

Rated 5 out of 5 stars

I met a lovely member of the FGH Security team recently at the Albert Hall in Manchester. We were attending a wedding there and he was positioned on the door to ensure only wedding guests could acces... See more

Rated 5 out of 5 stars

This my second time using their services to get top up for Security Guarding course and found them very professional. Their customer service is remarkabke. They guide you from the start till thr end.... See more

Rated 5 out of 5 stars

The company has amazing staff who understand people and are professional in there roles. Especially Emily at Managing BFC who goes above and beyond her role and is approachable and understanding of p... See more


Company details

  1. Security Guard Service

Written by the company

Established in 2003, FGH are trusted by international brands to keep their assets and millions of people safe every year. We continue to innovate and develop our industry-leading approach to ensure optimum service delivery for our clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

213 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(213)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible

Terrible, unprofessional Lancaster security no wonder they have lost most the sites up here. Door staff rude, far to 'hands on' with women. Would not attend anywhere they are on the door of.

March 7, 2022
Unprompted review
FGH Security logo

Reply from FGH Security

Hi Lucy. It would be helpful if you could provide us more details on your experience so that we can address your concerns. Please do reach out to us at Feedback@fghsecurity.co.uk - Throughout the UK, our team keep millions of people safe every year and we take all comments and feedback seriously.

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Rated 5 out of 5 stars

Masterclass In Training Excellence

I Just finished the Door Supervision course with the emergency First Aid.
I would just like to say you guys were wonderful trainers!.
You guys were everything one could look for in getting trained up for the security industry.

You taught us to be sound professionals and made training with you an interesting and memorable experience.

I would like to give special thanks to: Abby, Anthony, Alex and Sarah for being exemplary in what you do.

Many thanks and keep up the good work.

February 14, 2022
Unprompted review
Rated 5 out of 5 stars

I would, and have, recommended this company to my own children.

I used to work here. It was a great deal of fun. I have never failed to be disappointed with every other security company I've ever experienced as a customer using these guys as a baseline.

They do a lot of hiring for events and festivals and provide really good opportunities for students. My daughter is at Salford University and I have unreservedly told her to apply. I intend to get my son an SIA Licence for his 18th birthday and will tell him the same.

November 10, 2021
Unprompted review
Rated 5 out of 5 stars

FGH 4 Life

Amazing company to work for, extremely friendly and helpful team.

November 4, 2021
Unprompted review
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Rated 5 out of 5 stars

Fantastic company to work for

Fantastic company to work for. Always make sure I have work. I don't feel like an employee I feel like a family member. So many different opportunities within the company to progress your career. Outstanding management team!

November 3, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid

They hired me in Liverpool to then offer me only Stockport, Manchester and Salford. Absolutely ridiculous company, wouldn't bother with them again.

October 18, 2021
Unprompted review
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Rated 5 out of 5 stars

A professional security company that you can trust

I have worked with the FGH team for over a year and I have been very impressed with their professionalism, their commitment to developing their people as well as their company.
Fundamentally what sets them apart is their single minded focus on keeping people safe!!

October 1, 2020
Unprompted review
Rated 5 out of 5 stars

Best Security Company

I have worked at FGH for several years now and they are genuinely the best security company I have ever worked for. There is plenty of training and development opportunities and the management and head office team are very useful and supportive.

October 1, 2020
Unprompted review
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Rated 5 out of 5 stars

FGH security is great

FGH security is a well established company in the north west but I must praise them for there efforts in London and the southern counties. They have been a great example of how a security team should be run and are the envy of oxford street’s security.

September 30, 2020
Unprompted review
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Rated 5 out of 5 stars

Thank you for the opportunity.

One year on the job and still enjoy it.
Approchable, flexible and helpful manageant.
You get rewarded and appreciated for your hard work.
Join this company if you have a chance.

September 30, 2020
Unprompted review
Rated 5 out of 5 stars

Simply the best

Worked for FGH for a while now and it is an amazing company with amazing staff offering the best amazing opportunities. Wouldn’t go anywhere else after my experiences

September 30, 2020
Unprompted review

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