Fidelity International Reviews 

Absolutely delighted with the help that the nice gentleman gave me, very very pleasant to speak to him.
Can’t rate him highly enough

Great personal help from the call handler.

Duncan was very helpful and friendly. Showed exceptional patience and thought process as he worked through my issue, even though I had called to explain it multiple times before, to be told it was being "investigated". Duncan marked in his diary a date in two weeks where he would call me back if the proposed solution had not resolved itself. Excellent customer service.

Always a great help to discuss ideas with my investment consultant. Great service with friendly professional advice. I’d recommend Fidelity to anyone trying to navigate investments and future planning.

I recently opened a Junior Isa with Fidelity and had a very positive experience with Aida.
I would like to thank her for the outstanding support, patience and knowledge. She was incredibly helpful in explaining the investment process and guiding me to make informed decisions for my children's future. I would recommend Fidelity to anyone making an investment.

Super helpful and friendly advisor. Very patient and good service.

Excellent, high quality and very professional help and customer support provided by ADA on the telephone helpline. It is incredibly valuable for Fidelity Customers to be able to speak directly to a member of the Customer Support team on technical issues. The trouble-shooting advice, patience and explanation provided today by ADA was exemplary. Thank you.

The patience of those of the representatives I have spoken to has been very much appreciated.
I am new to these sorts of dealings and the help I have been given by Dalino was very good.
I imagine he would say "he was only doing his job" but he did it very well.

Good Job from Harry Ochman who did attend me in a profesional way.

The rep was clearly spoken, appeared to be very knowledgeable and was very helpful

Myself and my wife have been with Fidelity for a number of years. For me what started as a bit of a financial hobby has turned a good return. From researching finds on fidelity platform and others I made my own choices. Have made multiple switches over the years. Always found it very easy and statement showing all the necessary information.
The best though was, we had to draw down the accounts rapidly for a house move, After completion then having to add back in and switch cash isas into the accounts. It was all very straight forward. When I needed a little advice, the calls were answered swiftly and the advice received was clear.
10/10

I spoke to Sunish. Very polite. Very helpful. ⭐️⭐️⭐️⭐️⭐️

I needed to sell shares on line for the first time and was carefully and professionally guided through the process by Rosanta.

Rosanta was exceptionally patient and clear, realising that I am not accustomed to this procedure.

Clearly spoken! accurate and helpful.

Making me feel like the victim of a coercive control abusive relationship. I've been trying to close my pension account with them for over 4 years after becoming dissatisfied with their service. I transferred to AJ Bell who are my existing provider and they are far more reasonable. The issue is that Fidelity keep sending loads of paperwork to my home address showing an account balance of 0.01. Its one penny. I've given an undertaking that I don't want it and they can donate it to charity. Every year, I try again and they first of all lull me into a false sense of security by saying they can close the account and give the 0.01 pence to charity and then they call me back later, as if to mock me and say that thy cant really do this after all as their systems wont allow them to and I will continue to get this annual pension statement from an account which has been closed for the rest of my life. I am seriously concerned at what will happen to my personal data when my home is sold in the next few months and strangers get my personal details every year. and a statement showing 0.01. I don't want the payment into my bank account as HMRC will undoubtedly question why I'm receiving a payment from more than 1 pension fund. Having been the victim of domestic abuse in the past, I'm now at my wits end as this has triggered me so much I can no longer concentrate on revising for my exams. All because of one penny. Are we living in a civilised country or one characterised by automated abuse? Suffice to say, I can no longer recommend nor trust Fidelity after the prolonged campaign of confusion abuse I have suffered with them. My late father who was a local bank manager once told me that Fidelity are one of the only trustworthy pensions and investment companies. If he was alive he would no doubt be reminding Fidelity that customer trust, once destroyed by faulty computer systems, can never be restored.

Being able to talk to a real person for help and advice.Not everyone is comfortable with computers and Fehe ? was extremely clear patient and helpful.

I found the gentleman who dealt with me very helpful, conscientious and polite. He explained all the processes clearly.

I’ve just called & spoken to Maria.

I called regarding a basic enquiry relating to my pension being moved from Fidelity to another company.

After a 25 minute phone call having been placed on hold 3/4 times, Maria refused to transfer me to a manager, refused to give me the managers name, refused to log a complaint & then terminated the call without reason.

My call was answered quickly and Raymond was pleased to help. The call took some time as I asked for confirmation of my fund transactions since December 2021. I was given a detailed list of dates and amounts of acquisitions, as required by my accountants.

The representative was very supportive and patiently walked me through the steps I needed to complete