Fig Loans Reviews 9,116

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 912 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and helpfulness, often highlighting the ease and speed of the loan application and funding process. Many appreciate the flexible payment options and reasonable interest rates, which make managing repayments straightforward and affordable. The customer service is frequently described as professional, courteous, and responsive, with people feeling supported during difficult times. However, some customers also noted issues, such as being treated like new applicants despite a history of successful repayments, or not having loan payoffs reported to credit bureaus. A few other people also felt that the company lacked compassion or assistance when they needed help, and one reviewer reported funds being sent to an incorrect account.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its reliability and efficiency, especially... See more

Payment

Consumers find payment to be positive, highlighting the ease of paying off loans and re-borrowing quickly,... See more

User experience

Customers report positive experiences with the user experience, often highlighting the ease and simplicity of... See more

Customer service

Reviewers highlight positive aspects of customer service, often describing it as excellent, helpful, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was pleased with how I got the approval quickly. Used Fig Loans several times I also like the way you can choose your payment date. Only thing that I can think of that would be negative is that when y... See more

Rated 5 out of 5 stars

Fig Loans application process is quick, easy to use, they are fair and offers fast funding less than 2 days. Easy affordable payment plans from a bank account or card are available. No unreasonable hi... See more

Rated 5 out of 5 stars

What made my experience great? The courtesy, concern when applying for the loan. And when I needed the loan the most, they were always there for me. Never a long turnaround and question and informati... See more

Rated 5 out of 5 stars

I appreciate this company, I have had several loans with them and paid them off then all of a sudden I tried to renew and was told no several times. But I think I tried again at the right time and I... See more


Company details

  1. #10 of 247 best companies in Non-Bank Financial Service
  2. #5 of 175 best companies in Alternative Financial Service
  3. #15 of 195 best companies in Financial Consultant
  4. #6 of 84 best companies in Loan Agency

Written by the company

Fig Loans was started in 2015 in Houston, Texas. The company originated as Fig Personal Loans, and started as a collaboration between Fig and United Way THRIVE in Houston to create better, affordable loan products for low-income Americans with bad credit. Fig Loans are installment loans ranging from $300 to $500 that are repaid over four installments and set up on a schedule that fits your budget. Unlike other lenders, Fig Loans works with you to adjust payment dates because we know life doesn't always follow a calendar.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy loan

Easy loan, lower interest especially if paid off early..
Cheaper than many other payday loans...

May 15, 2026
Rated 5 out of 5 stars

Because it's always so easy with a good…love this fig..

Because it's always so easy with a good payment plan and I can borrow as soon as I get the other one paid off if I need to or I can wait a while payments are low then give me a chance to move them if I need to you know because my payday might be different it's just a really good company and I really will use it for the rest of my life if I can.

May 6, 2026
Rated 5 out of 5 stars

I really like figloans they help me…

I really like figloans they help me when I need a little extra cash for either a little emergency or to take my little one out for his birthday...customer service is awesome..they have a customer for life 😇

May 13, 2026
Rated 5 out of 5 stars

Awesome loan place

I have been using fig loans for a while now a very long time exactly and I love how they break down what I have to pay back and my rates have gone lower ever since I kept up my payments paid them back and have helped me out in a great deal you don't have to borrow much if you don't need much you borrow what you can and they set up a payment plan with you and then when you come down to your last payment if you need the money or more money you can apply for it and they put your last payment toward that and then they send you the rest which is really awesome there so I would recommend big loans to anybody that needs a small loan

March 3, 2026
Rated 5 out of 5 stars

Was pleased with how I got the approval…

Was pleased with how I got the approval quickly. Used Fig Loans several times I also like the way you can choose your payment date. Only thing that I can think of that would be negative is that when you call that you are told to send an email, To me I would prefer talking to someone instead of having to send an email or having a machine to tell me that I need to send an email.

May 5, 2026

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