Fig Loans Reviews 

9,241
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 916 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, noting its availability for emergencies. Many appreciate the flexible payment options, including low monthly payments and the ability to choose payment dates, making repayment manageable. The application process is highlighted as quick, easy, and convenient, often with same-day funding, and the customer service and staff are commended for their helpfulness. However, some customers noted issues with loan amounts and reapplication, mentioning smaller subsequent loans or partial deposits without explanation, and frustration with repeating the full application process.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its speed, ease, and helpfulness.... See more

Payment

Customers had positive experiences with payment, highlighting the ease and speed of receiving funds, often on... See more

User experience

People report positive experiences with user experience, highlighting the convenience and ease of the... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting its excellence, professionalism,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their understanding, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fig Loans application process is quick, easy to use, they are fair and offers fast funding less than 2 days. Easy affordable payment plans from a bank account or card are available. No unreasonable hi... See more

Rated 5 out of 5 stars

Was pleased with how I got the approval quickly. Used Fig Loans several times I also like the way you can choose your payment date. Only thing that I can think of that would be negative is that when y... See more

Rated 5 out of 5 stars

I love the company cause it helps me when I'm in a tight situation with personal things. Please keep doing what y'all doing to help people. Excellent customer service. Thank you

Rated 5 out of 5 stars

Grateful for the loan opportunity given based on my credit score. The application process was simple. Payments made through the portal are also easy and allows me to make a payment a few days early.


Company details

  1. #10 of 252 best companies in Non-Bank Financial Service
  2. #7 of 178 best companies in Alternative Financial Service
  3. #16 of 197 best companies in Financial Consultant
  4. #6 of 85 best companies in Loan Agency

Written by the company

Fig Loans was started in 2015 in Houston, Texas. The company originated as Fig Personal Loans, and started as a collaboration between Fig and United Way THRIVE in Houston to create better, affordable loan products for low-income Americans with bad credit. Fig Loans are installment loans ranging from $300 to $500 that are repaid over four installments and set up on a schedule that fits your budget. Unlike other lenders, Fig Loans works with you to adjust payment dates because we know life doesn't always follow a calendar.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(9,241)

888 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

WILLING TO LISTEN

What made my experience great? The courtesy, concern when applying for the loan. And when I needed the loan the most, they were always there for me. Never a long turnaround and question and information was not hard to answer. I would recommend this company to everyone.And I have shared with many people.

May 14, 2026
Rated 5 out of 5 stars

If was quick and easy to do And got my…

If was quick and easy to do And got my funds in a timely manner. I like how you can pay the loan off and get it right back out!! Sometimes the way everything is so expensive today you have to juggle things around to make it and when I can pay my loan off and get it right back out it helps me pay my bills .

May 19, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look