Banner for Octave

Octave Reviews 

166
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 148 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their wonderful listening skills and ongoing helpfulness, making therapy sessions truly rewarding and positive overall. People really appreciate the smooth intake process, easy matching system, and the great convenience of attending personalized online sessions right from home. However, some customers also noted unexpected billing problems, confusing fees, or expensive session costs that made things quite stressful. Others experienced major difficulties trying to reach customer support or dealt with unhelpful responses when attempting to resolve account issues. A few reviewers also mentioned poor therapist matching or occasional scheduling no-shows.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting that their therapists are... See more

Service

Clients share positive opinions on service, highlighting the user-friendly platform and the convenience of... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy the platform is... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that the team is super responsive and... See more

Price

Consumers express deep dissatisfaction regarding price, noting that sessions can be too expensive to afford... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David is fantastic and really listens. He always has a meaningful, constructive gameplan. He has really shown me how to love and respect myself and as an extension how to demonstrate that to others.... See more

Company replied

Rated 5 out of 5 stars

I’ve been seeing my therapist for almost a year now. The experience has been very positive and the tools I am given are helpful in everyday life. My mental health has improved immensely and the way I’... See more

Company replied

Rated 5 out of 5 stars

Holistic approach willing to follow the path and support the path the body and mind are on. Open, loving, authentic, real. I met her when I was somewhat embodied, but from working with her can see tha... See more

Company replied

Rated 5 out of 5 stars

Octave made it quick and easy to find a therapist perfectly catered to what I was needing at the time. I have since formed such an amazing connection with my therapist Kim B. that I get excited every... See more

Company replied


Company details

  1. Mental Health Service

Written by the company

Octave Mental Health is transforming premium mental health care into a standard practice. By connecting patients to a curated network of providers vetted for clinical excellence and therapy plans focused on outcomes, Octave is helping more people find clarity, faster. With in-person and virtual clinics in 23 states and increasing coverage by major insurance companies, our modern therapy model gives patients, providers, and payors agency.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(166)

148 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My therapist rocks!

My therapist, Lisa, is totally awesome! She has helped me tremendously and I look forward to our visits. I have learned so much from her about myself, life and how to function in a world that's not always kind.
Octave makes scheduling easy and takes my insurance. They matched me with the perfect therapist and that was a huge relief. I feel like I could breathe again. Thank you, Octave & Lisa

October 1, 2026
Rated 1 out of 5 stars

Terrible experience all around

Terrible experience all around. The team made it so difficult to get answers or responses about anything. When I left their care, they continued to try to charge me. This is something I’ve been told they do a lot.
Almost irrelevant, considering, but the therapist I was recommended wasn’t a good fit either.

Try any other of the mental health care providers! You’ve been warned.

October 4, 2026
Unprompted review
Octave logo

Reply from Octave

Hi Eric - We’re sorry to hear that your experience did not meet expectations. We understand how frustrating this situation must have been, and we appreciate you taking the time to share your feedback.

We understand that you’ve already connected with members of our team to address your concerns, and come to a resolution. If you need any additional support, please reach out to support@findoctave.com.

Rated 2 out of 5 stars

The system ....

Through different psychology search engines, I've come across many, many therapists that are booked through Octave.

I have yet to actually book with one of the therapists because they give you so many options and so few details.
Most therapists list multiple modalities and multiple specialties, which they may have. But how long have they been treating those specialties or utilizing those modalities, or are certified in those modalities is unknown. When sending emails to clarify details, you are routed to a virtual booking assistant who can't really answer any of the questions but presses you for booking with basically any therapist that they can get you to book with based on a few very basic questions.

It just feels like they're throwing something against the wall to see if it will stick. As someone who has been through that process multiple times it sucks. I have experienced the fatigue, and seen others give up on therapy because of the difficulty finding a good fit versus the easiest thing that gets the referring company a commission. Hopefully one day, there is a better way.

For those of you out there seeking help, don't give up. I will sometimes hone in on a handful and see which ones I can find on linked in that are responsive. It's the system, not the therapists.

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

My therapist has been so supportive and…

My therapist has been so supportive and helping me navigate through the mess I’m experiencing in my life! She’s never judgmental, or condescending, nothing but encouraging and insightful!!

August 24, 2026
Octave logo

Reply from Octave

Hi Catherine - It is so great to hear that you have found such a strong trusting relationship with your therapist! Thank you for sharing!

Rated 5 out of 5 stars

Octave is Highly Recommended!

I’ve been seeing my therapist through Octave for almost two years, and I’m incredibly grateful for the experience. The process of getting started was easy, and I feel very fortunate that I was matched with someone I genuinely trust and feel comfortable opening up to. We’ve worked through several areas of my life where I’ve been struggling, and I really appreciate how well she follows my thought process, even when I’m not quite sure how to put what I’m feeling into words. I feel heard, understood, and supported in our sessions. Finding a therapist you truly connect with can make such a difference, and I’m very thankful I found that through Octave. I would absolutely recommend them to anyone looking for a therapist.

August 26, 2026
Octave logo

Reply from Octave

Hi Lindsay - Thank you so much for taking the time to share your experience with us! We know how vital it is to find a therapist you truly connect with and trust, and we’re so glad that Octave made the process smooth for you. It’s wonderful to hear that you feel so heard, understood, and supported in your sessions, and we are so grateful to be a part of your mental health journey!

Rated 5 out of 5 stars

Amy has helped me tremendously to…

Amy has helped me tremendously to navigate through my problems!

August 17, 2026
Octave logo

Reply from Octave

Hi Robert - We are so glad to hear that your therapist has been such a positive addition to your life! Thanks for sharing.

Rated 5 out of 5 stars

I appreciated the clarity of the…

I appreciated the clarity of the process. It felt very therapeutic based while taking advantage of the telehealth. My therapist, Nicole, is phenomenal.

August 5, 2026
Octave logo

Reply from Octave

Hi Kim - Thank you for sharing your positive experience with us! We are so pleased to hear that you have found our process so clear and how helpful your therapist has been!

Rated 5 out of 5 stars

My therapist Tanay is top notch she…

My therapist Tanay is top notch she listens and she doesnt judge. She allows you to lead the conversation and offers great techniques on how to deal with things. I always feel more positive when leaving the session.

August 11, 2026
Octave logo

Reply from Octave

Hi Deborah - It is so great to hear that you have such a strong supportive relationship with your therapist and that she has been able to provide you with effective techniques. We are so glad that we get to be a part of your therapy journey!

Rated 5 out of 5 stars
Octave logo

Reply from Octave

Hi Kristopher - We are so glad you have found a therapist who has been so easy to talk with! Thank you for sharing your experience.

Rated 5 out of 5 stars

Mitsou Handal is Spectacular!

Mitsou Handal has been a great help in guiding me towards a better, more emotionally thoughtful life than I had been living previously. I am now no longer immediately defaulting to anger and angry thoughts and actions; I am, instead, taking a moment to pause and process what it is I am actually feeling and responding accordingly. Because of Mitsou, my life is no longer a blackhole of anger and negativity, I now see the positive side of things. Her patience and support knows no bounds and I am forever grateful for that. The tools she has provided me with throughout the journey have been indispensable and so empowering. I am so glad I decided to start therapy again, it saved me.

August 1, 2026
Rated 5 out of 5 stars

Very kind and willing to take me out of…

Very kind and willing to take me out of my comfort zone

July 26, 2026
Octave logo

Reply from Octave

Hi Olivia - We’re so glad you’ve found a therapist who feels both kind and encouraging. It’s wonderful to hear they support you in stepping outside your comfort zone in a way that feels helpful. Thank you for sharing your experience with Octave!

Rated 5 out of 5 stars

I highly recommend this therapist

I highly recommend this therapist. She is warm, compassionate, and truly take the time to listen and understand. I always feel heard and supported during our sessions. Her thoughtful, innovative approach to therapy has been incredibly helpful, and she tailors treatment to what works best for me. I'm grateful for their expertise and genuine care.

July 25, 2026
Octave logo

Reply from Octave

Hi Jennifer - Thank you for sharing such thoughtful feedback. We’re so glad you’ve found a therapist who listens deeply, offers personalized support, and helps you feel heard in each session. It’s wonderful to know their care has been so meaningful, and we’re grateful to be part of your journey.

Rated 1 out of 5 stars

Billing practices are horrible

Their billing is horrible and they refuse to refund a charge that should not have happened. Supposedly I am being charged for a bill that occurred on June 1st after I was already charged for a session that occurred on June 11th? They said it was overdue but everything was on auto pay so how can I have over due payments? Being charged for this supposed bill that happened in June, almost in August? It makes no sense.

July 28, 2026
Unprompted review
Octave logo

Reply from Octave

Hi DanDan - We’re so sorry for the stress and frustration this situation has caused. We’d love the opportunity to look into your recent bills to get everything resolved and clarified for you directly. Please reach out to us at support@findoctave.com so our team can take a deeper dive and help resolve any of your concerns.

Rated 5 out of 5 stars

She is fantastic.

July 22, 2026
Octave logo

Reply from Octave

Hi Kathy - We’re so glad you’ve had such a positive experience with your therapist. Thank you for taking the time to share your feedback with us!

Rated 5 out of 5 stars

I find James to be easy to speak to…

I find James to be easy to speak to about anything so there is no need to hold back. You arent being judged. He provides constructive and easy to follow advise and help.

July 21, 2026
Octave logo

Reply from Octave

Hi Michael - We’re so glad you’ve found a therapist who makes it easy to speak openly and feel comfortable being yourself in session. It’s wonderful to hear their guidance feels constructive, practical, and easy to apply. Thank you for sharing your experience with Octave!

Rated 5 out of 5 stars

Jon is talented.

July 16, 2026
Octave logo

Reply from Octave

Hi Ellen - We’re glad to hear you’ve had such a positive experience with your therapist. Thank you for sharing this feedback with us!

Rated 5 out of 5 stars

Octave has been an easy platform to use…

Octave has been an easy platform to use and one that accepts my insurance. The platform is user friendly and I enjoy the services received.

July 20, 2026
Octave logo

Reply from Octave

Hi there - We’re so glad Octave has felt easy to use and that the platform has made it simple to access care. It’s wonderful to hear you’ve had a positive experience with our services. Thank you for sharing your feedback with us!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look