David is fantastic and really listens. He always has a meaningful, constructive gameplan. He has really shown me how to love and respect myself and as an extension how to demonstrate that to others.... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Octave Mental Health is transforming premium mental health care into a standard practice. By connecting patients to a curated network of providers vetted for clinical excellence and therapy plans focused on outcomes, Octave is helping more people find clarity, faster. With in-person and virtual clinics in 23 states and increasing coverage by major insurance companies, our modern therapy model gives patients, providers, and payors agency.
100 Bush St, Suite 900, 94104, San Francisco, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My therapist, Lisa, is totally awesome! She has helped me tremendously and I look forward to our visits. I have learned so much from her about myself, life and how to function in a world that's not always kind.
Octave makes scheduling easy and takes my insurance. They matched me with the perfect therapist and that was a huge relief. I feel like I could breathe again. Thank you, Octave & Lisa
Terrible experience all around. The team made it so difficult to get answers or responses about anything. When I left their care, they continued to try to charge me. This is something I’ve been told they do a lot.
Almost irrelevant, considering, but the therapist I was recommended wasn’t a good fit either.
Try any other of the mental health care providers! You’ve been warned.

Reply from Octave
Through different psychology search engines, I've come across many, many therapists that are booked through Octave.
I have yet to actually book with one of the therapists because they give you so many options and so few details.
Most therapists list multiple modalities and multiple specialties, which they may have. But how long have they been treating those specialties or utilizing those modalities, or are certified in those modalities is unknown. When sending emails to clarify details, you are routed to a virtual booking assistant who can't really answer any of the questions but presses you for booking with basically any therapist that they can get you to book with based on a few very basic questions.
It just feels like they're throwing something against the wall to see if it will stick. As someone who has been through that process multiple times it sucks. I have experienced the fatigue, and seen others give up on therapy because of the difficulty finding a good fit versus the easiest thing that gets the referring company a commission. Hopefully one day, there is a better way.
For those of you out there seeking help, don't give up. I will sometimes hone in on a handful and see which ones I can find on linked in that are responsive. It's the system, not the therapists.
My therapist has been so supportive and helping me navigate through the mess I’m experiencing in my life! She’s never judgmental, or condescending, nothing but encouraging and insightful!!

Reply from Octave
I’ve been seeing my therapist through Octave for almost two years, and I’m incredibly grateful for the experience. The process of getting started was easy, and I feel very fortunate that I was matched with someone I genuinely trust and feel comfortable opening up to. We’ve worked through several areas of my life where I’ve been struggling, and I really appreciate how well she follows my thought process, even when I’m not quite sure how to put what I’m feeling into words. I feel heard, understood, and supported in our sessions. Finding a therapist you truly connect with can make such a difference, and I’m very thankful I found that through Octave. I would absolutely recommend them to anyone looking for a therapist.

Reply from Octave
Amy has helped me tremendously to navigate through my problems!

Reply from Octave
I appreciated the clarity of the process. It felt very therapeutic based while taking advantage of the telehealth. My therapist, Nicole, is phenomenal.

Reply from Octave
My therapist Tanay is top notch she listens and she doesnt judge. She allows you to lead the conversation and offers great techniques on how to deal with things. I always feel more positive when leaving the session.

Reply from Octave
Mitsou Handal has been a great help in guiding me towards a better, more emotionally thoughtful life than I had been living previously. I am now no longer immediately defaulting to anger and angry thoughts and actions; I am, instead, taking a moment to pause and process what it is I am actually feeling and responding accordingly. Because of Mitsou, my life is no longer a blackhole of anger and negativity, I now see the positive side of things. Her patience and support knows no bounds and I am forever grateful for that. The tools she has provided me with throughout the journey have been indispensable and so empowering. I am so glad I decided to start therapy again, it saved me.
Very kind and willing to take me out of my comfort zone

Reply from Octave
I highly recommend this therapist. She is warm, compassionate, and truly take the time to listen and understand. I always feel heard and supported during our sessions. Her thoughtful, innovative approach to therapy has been incredibly helpful, and she tailors treatment to what works best for me. I'm grateful for their expertise and genuine care.

Reply from Octave
Their billing is horrible and they refuse to refund a charge that should not have happened. Supposedly I am being charged for a bill that occurred on June 1st after I was already charged for a session that occurred on June 11th? They said it was overdue but everything was on auto pay so how can I have over due payments? Being charged for this supposed bill that happened in June, almost in August? It makes no sense.

Reply from Octave
I find James to be easy to speak to about anything so there is no need to hold back. You arent being judged. He provides constructive and easy to follow advise and help.

Reply from Octave
Octave has been an easy platform to use and one that accepts my insurance. The platform is user friendly and I enjoy the services received.

Reply from Octave
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.