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Fine Coffee Club Ltd Reviews 

16,174
•
TrustScore 4.5 out of 5

4.3

Coffee Store
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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company, consistently enjoying their favorite coffee pods for many years without any issues. Consumers frequently praise the delicious flavor options, excellent product quality, great overall prices, and the extremely fast, helpful service provided by the friendly team. However, some people mentioned frustrating issues with the courier service, such as packages being significantly delayed, left in incorrect spots, or arriving in severely crushed boxes. A few reviewers were also quite unhappy about paying extra for expedited shipping when orders actually took several days to arrive instead of the promised next day.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the fast,... See more

Product

Reviewers mention positive feedback about product, highlighting great coffee taste, a wide variety of... See more

Order

Customers had ambiguous experiences with order, reflecting a mix of satisfaction and frustration. Many... See more

Service

Consumers find service to be a mostly positive and efficient experience, consistently praising the quick... See more

Quality

Clients share positive opinions on quality, consistently highlighting delicious flavors and reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been buying my coffee pods for many years now without any complaint. However through no fault of the company, I received my order (delayed in transit by DHL) I received my box with the boxes of... See more

Rated 5 out of 5 stars

Lovely coffee, great service. Been enjoying for years, wouldn’t go anywhere else. Our favourite is House blend lungo, strength 10, delish!!!!

Rated 5 out of 5 stars

Excellent service, great price and delivery.They are very helpful if you need to change your order and the capsule choice is ideal. Work perfectly with every machine I’ve used.

Rated 5 out of 5 stars

Been using these guys for a number of years now, great coffee, value for money and quick deliveries what more is there to like, would highly recommend giving them a try.

Company details

  1. Coffee Store
  2. Coffee Roasters
  3. Coffee Shop
  4. Coffee Wholesaler

Written by the company

Nespresso® compatible capsules 50% cheaper than the leading brand. Fine Coffee Club brings you the best value, best tasting compatible capsules direct to your door. We offer FREE next day delivery for all orders over £35 using DHL. We hope you love our coffee as much as we love serving you!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

16K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(16,174)

70 reviews in the last 12 months

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Rated 1 out of 5 stars

Zero customer service.. Avoid!

This company uses DHL to deliver larger orders. DHL are always useless and lie about delivering or trying to deliver. I selected one of their DHL service points... The website tracking never updated, the phone system says it was delivered, I had to ask a service rep for the pickup code as it was never sent. I went to the supposed service point who said that they WEREN'T a service point! Rang DHL who have no idea where it went!

Meanwhile two emails to fine coffee club have had zero response, not even an acknowledgement. Extremely poor customer service

I'm starting a charge back on my credit card to recover the funds... Be warned!

October 28, 2025
Unprompted review
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