Finmark Carpet One Floor & Home Reviews 

28
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Excellent customer service from the first time walked into the store. Gary was our salesperson. Very knowledgeable and helpful with exactly what we needed to install laminate flooring. The 3 professi... See more

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Rated 5 out of 5 stars

Very happy with Finmark's carpet and installation. All employees were terrific. Even came back to touch up my newly painted walls that had accidentally been marred by the installation. Would HIG... See more

Company replied

Rated 4 out of 5 stars

Finmark pricing was in line with other flooring stores. They arrived when expected and did a good job installing the floor. I was disappointed that I never heard from anyone at Finmark afterwards to m... See more

Company replied

Rated 5 out of 5 stars

Bill did an outstanding job! He is a meticulous, punctual and hard worker. Clean up was great. His tile work is done to perfection! Can’t rave enough about him and his fabulous workmanship! We coul... See more

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4.5

Excellent

TrustScore 4.5 out of 5

28 reviews

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4.5

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Rated 5 out of 5 stars

Excellent customer service from Finmark Northridge

Excellent customer service from the first time walked into the store. Gary was our salesperson. Very knowledgeable and helpful with exactly what we needed to install laminate flooring. The 3 professional installers arrived on time and very efficiently removed the carpet and installed our new flooring in 1 1/2 days. Kudos to Finmark Northridge. Looking forward to buying from them again in the near future.

June 7, 2018
Unprompted review
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Reply from Finmark Carpet One Floor & Home

Thanks for taking the time to leave us a review, we really appreciate it. We are so glad to hear that we provided you with excellent customer service from start to finish. We really hope you enjoy your new flooring for many years to come, and we look forward to working with you again. Thank you.

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Rated 5 out of 5 stars

What a great job!

Bill did an outstanding job! He is a meticulous, punctual and hard worker. Clean up was great. His tile work is done to perfection! Can’t rave enough about him and his fabulous workmanship!
We couldn’t be more pleased.

March 8, 2018
Unprompted review
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Reply from Finmark Carpet One Floor & Home

Lee & Lois, we are so glad to hear you had a great experience with Bill! We look forward to working with you in the future on your next project.

Rated 4 out of 5 stars

Company has been there for a LONG…

Company has been there for a LONG time!!! We used them for one of our rentals over 20 yrs ago. We used them for carpet and linoleum in our current house and was happy with their service and installation.

March 2, 2018
Unprompted review
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Reply from Finmark Carpet One Floor & Home

Hello Dave, thanks for being such a loyal customer for over 20 years! We really appreciate your loyalty and business, and hope you are enjoying your carpet and linoleum!

Rated 4 out of 5 stars

All was excellent

All was excellent , especially the tile installers.
The only issue was a mixup with the start date.

I recommend this company.

February 26, 2018
Unprompted review
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Reply from Finmark Carpet One Floor & Home

Hello Chuck, thanks for taking the time to leave a review. We are glad to hear you had an excellent experience with our staff. Thank you again!

Rated 5 out of 5 stars

Very happy with Finmark's carpet and…

Very happy with Finmark's carpet and installation. All employees were terrific.
Even came back to touch up my newly painted walls that had accidentally been marred by the installation.
Would HIGHLY recommend to all.
Thank you, again.

February 15, 2018
Unprompted review
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Reply from Finmark Carpet One Floor & Home

Thank you Linda for the recommendation!

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Rated 5 out of 5 stars

Very pleasant experience indeed!

My experience with Finmark Carpet One (shopping for, and installation of home carpeting [February 2014]) was a very good one! The salespeople there (in Northridge, California) were most helpful in helping us decide on appropriate carpet for our home. The installation was very professionally completed and went smoothly. The products (carpet and padding) appear to be of very high quality, thankfully, and hopefully will last a long time. The entire job wasn't cheap, but it was a fairly large job, and I'm assuming the price for products and service was competitive. Hey, "you get what you pay for", right?

February 15, 2018
Unprompted review
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Reply from Finmark Carpet One Floor & Home

Thank you Don for choosing us for your flooring project!

Rated 5 out of 5 stars

Excellent service and selection

Excellent service and selection. We have used Finmark for more than a decade and recommend them highly.

February 15, 2018
Unprompted review
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Reply from Finmark Carpet One Floor & Home

Thank you Mark for the review! We look forward to helping you with more future projects!

Rated 5 out of 5 stars

Finmark employee Gary Fuller was great

Finmark employee Gary Fuller was great. He was polite, knowledge-
able, prompt for our appointment. We were pleased with our
purchase and would definitely use Finmark again for our flooring
needs. I forgot to say how patient Gary was with us.

February 14, 2018
Unprompted review
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Reply from Finmark Carpet One Floor & Home

Thanks Allen for the review, we will be sure to let Gary know you mentioned him!

Rated 4 out of 5 stars

Finmark flooring

Finmark pricing was in line with other flooring stores. They arrived when expected and did a good job installing the floor. I was disappointed that I never heard from anyone at Finmark afterwards to make sure everything was ok. I only heard from them wanting payment.

February 14, 2018
Unprompted review
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Reply from Finmark Carpet One Floor & Home

Thank you Steven for the review. We pride ourselves on excellent customer service, so please reach out to us if you have any concerns!

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Rated 5 out of 5 stars

Quality products

Quality products, competent, knowledgeable sales staff and on-time, service installation

February 14, 2018
Unprompted review
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Reply from Finmark Carpet One Floor & Home

Thank you Robin for the review!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. The install crew was on time everyday very polite very clean. I highly recommend them. I had a great experience with them and would definitely use them again. A+++

February 14, 2018
Unprompted review
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Reply from Finmark Carpet One Floor & Home

Thank you Catherine for the recommendation, and we look forward to helping you with future flooring projects!

Rated 5 out of 5 stars

You took care of my client and the …

You took care of my client and the flooring looks great.

November 13, 2017
Unprompted review
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Reply from Finmark Carpet One Floor & Home

Chuck,

Thank you for taking the time to review our services! We are happy that your floor looks great! Please let us know if you need anything else!

Rated 5 out of 5 stars

Finmark was amazing

Finmark was amazing. Gary was very patient and informative and let me take my time with the decision process. Daniel and his crew were very polite, efficient and listened to my last minute questions and concerns.
I was very happy. Floors are beautiful.

October 12, 2017
Unprompted review
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Reply from Finmark Carpet One Floor & Home

Robert,

Thank you for taking the time to review our team! I will pass the message along to Gary and Daniel! Please let us know if you need anything else!

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Rated 5 out of 5 stars

Always helpful

Always helpful; very knowledgable; reasonably priced. Even better, if there is ever a problem with a product or installation, Finmark never hesitates to solve the problem and provide complete satisfaction. A specific thank you to Hugh Aronson

October 12, 2017
Unprompted review
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Reply from Finmark Carpet One Floor & Home

Jerry,

It really makes our day hearing reviews like this. It tells us that we are continuing to make customers happy and providing excellent customer services. Thank you for taking the time to review our team!

Rated 4 out of 5 stars

Carpet

Lots to select. Gary was very helpful !

July 26, 2017
Unprompted review
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Reply from Finmark Carpet One Floor & Home

Cecelia,

Thank you for reviewing our services! I will pass the message along to Gary!

Rated 5 out of 5 stars

Knowledgeable and customer service …

Knowledgeable and customer service oriented. All commitments were met as promised. A pleasure to deal with.

July 1, 2017
Unprompted review
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Reply from Finmark Carpet One Floor & Home

Hi Harry,

Thank you for such a positive review! We really appreciate your kind words!

Rated 3 out of 5 stars

The workmanship was very good

The workmanship was very good. The vinyl planking and carpeting look great. Unfortunately, our salesman did not measure properly, thus causing a delay in the completion of the project. Additionally, on the final day of the installation of the planking, only one worker showed up, and late at that. Thankfully, there was very little for him to finish.

June 24, 2017
Unprompted review
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Reply from Finmark Carpet One Floor & Home

HI Randy,

Thank you for reviewing our services. We apologize for any inconvenience we may have caused you. We take pride in our customer service and will take note of this. We want to provide the best services to all of our customers. Please let us know if there is anything else we can do!

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Rated 4 out of 5 stars

Got great treatment

Got great treatment, but still never received my quote for a masland carpet and installation. Your company got this e-mail to me, but I called many times to Finmark and although they tried to e-mail me, I never received the it. I have not had a chance to get over there to pick up the estimate in person.

June 21, 2017
Unprompted review
Finmark Carpet One Floor & Home logo

Reply from Finmark Carpet One Floor & Home

Hi Cheryl,

Thank you for taking the time to review our services. We take pride in our customer service and want you as well as our other customers to get the best information.When you have the chance, please give us a call so we can go over estimates!

Rated 5 out of 5 stars

Great work

Great work, excellent customer interface.
High quality materials.

May 19, 2017
Unprompted review
Finmark Carpet One Floor & Home logo

Reply from Finmark Carpet One Floor & Home

David,

We appreciate your kind words! We take pride in all of our work and your review lets us know we are on the right path!

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