Don’t like this outfit
Don’t like this outfit. They take the money before delivery which our original oil delivery service doesn’t do. I also ordered the oil last Tues/Weds and had to chase up delivery as heard nothing since then! Have been assured they will call me this PM for delivery hopefully tomorrow. Do not use this company. Quick to take money and no oil yet!
Reply from FioulReduc
Hello,
We’re sorry to read about your experience and understand your frustration, particularly when you were expecting clearer communication regarding your delivery.
Regarding payment, please note that payment is taken at the time of order confirmation, which differs from some local suppliers but is clearly indicated during the ordering process. This allows us to secure the order and the delivery conditions agreed upon.
We regret that you did not receive timely updates and that you had to chase the delivery yourself. This is not the level of communication we aim to provide. Your feedback has been shared so that follow-up and coordination with the distributor can be improved.
As discussed, the distributor was expected to contact you to confirm the delivery arrangements. We hope this has since been clarified.
Thank you for taking the time to share your feedback.
Kind regards,