FioulReduc Reviews 72

TrustScore 3.5 out of 5

3.4

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Company details

  1. Fuel Supplier

Written by the company

FioulReduc est un service français spécialisé dans la commande de fioul domestique pour les particuliers. La plateforme permet de commander en ligne simplement, avec des prix clairs et un paiement sécurisé. Les livraisons sont assurées par un réseau de distributeurs locaux partenaires, sélectionnés pour leur fiabilité. FioulReduc accompagne ses clients avant et après la commande et met la transparence, la qualité de service et la satisfaction client au cœur de ses engagements.


Contact info

3.4

Average

TrustScore 3.5 out of 5

72 reviews

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Rated 1 out of 5 stars

Don’t like this outfit

Don’t like this outfit. They take the money before delivery which our original oil delivery service doesn’t do. I also ordered the oil last Tues/Weds and had to chase up delivery as heard nothing since then! Have been assured they will call me this PM for delivery hopefully tomorrow. Do not use this company. Quick to take money and no oil yet!

May 9, 2022
Unprompted review
FioulReduc logo

Reply from FioulReduc

Hello,

We’re sorry to read about your experience and understand your frustration, particularly when you were expecting clearer communication regarding your delivery.

Regarding payment, please note that payment is taken at the time of order confirmation, which differs from some local suppliers but is clearly indicated during the ordering process. This allows us to secure the order and the delivery conditions agreed upon.

We regret that you did not receive timely updates and that you had to chase the delivery yourself. This is not the level of communication we aim to provide. Your feedback has been shared so that follow-up and coordination with the distributor can be improved.

As discussed, the distributor was expected to contact you to confirm the delivery arrangements. We hope this has since been clarified.

Thank you for taking the time to share your feedback.

Kind regards,

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