Chrissie and her team offer a fantastic service. If you have any questions or queries in regards to acoustic seals they have great knowledge and come back straight away on the email with pricing an... See more
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An amazing team and the star is Chrissina Bunger who helps me every time in a professional fast turnaround. Anytime im not sure on the products im advised and pointed in the right direction. From e... See more
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Was recommended to this company and was totally blown away with them. Customer service is first class and extremely helpful and knowledgeable. No order is too big or too small to support your needs. T... See more
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REPORTED A MISSING BOX - JOANNE WAS VERY QUICK WITH HER RESPONSE, LETTING ME KNOW WHERE THE BOX HAD BEEN LOCATED, AND THEN HAD SORTED A RE-DELIVERY, WHICH ARRIVED THE DAY AFTER. THANK YOU SO MUCH F... See more
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Company details
About Fire & Acoustic Seals Ltd
Written by the company
Fire and Acoustic Seals is one of the largest UK distributors of fire, smoke and acoustic seals.
We supply a range of own-label and industry-leading branded products to the construction and joinery market and other industry distributors from our large warehouse and offices in West Bromwich.
Our range of FAS products has been carefully designed and extensively tested for use with 30, 60, 90 and 120-minute fire doors to give customers complete confidence in their performance when installing them.
All our products are independently third-party tested to meet British and European Standards, and the latest building regulations, with many also carrying Certifire certification.
The products listed on this website are our most popular stocked lines which are available for next-day delivery. We also have access to thousands more products from leading manufacturers available on a special-order basis.
For product information, technical advice and sales support get in touch with our team who will be happy to help you.
Fire and Acoustic Seals Ltd are part of the MBP Group of Companies.
FAS Fire Door Foam™
Quelfire Putty Pads
FAS Gap Gauges
We supply a range of own-label and industry-leading branded products to the construction and joinery market and other industry distributors from our large warehouse and offices in West Bromwich.
Our range of FAS products has been carefully designed and extensively tested for use with 30, 60, 90 and 120-minute fire doors to give customers complete confidence in their performance when installing them.
All our products are independently third-party tested to meet British and European Standards, and the latest building regulations, with many also carrying Certifire certification.
The products listed on this website are our most popular stocked lines which are available for next-day delivery. We also have access to thousands more products from leading manufacturers available on a special-order basis.
For product information, technical advice and sales support get in touch with our team who will be happy to help you.
Fire and Acoustic Seals Ltd are part of the MBP Group of Companies.
Our Best Sellers
FAS Fire Door Foam™
Quelfire Putty Pads
FAS Gap Gauges
Contact info
Spartan Industrial Estate 6-11, B70 0DH, West Bromwich, United Kingdom
- 0121 521 2179
- sales@fireandacousticseals.co.uk
- www.fireandacousticseals.co.uk
Brands & Partners
4.6
Excellent
116 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great service
Helpful customer service and order was ready for fast collection Thank you
June 18, 2025
Unprompted review
Reply from Fire & Acoustic Seals Ltd
Hi Robert,
Thank you for taking the time to leave your positive review regarding your recent experience.
Your kind review will be fed back to our all of our team.
Kindest Regards,
FAS Customer Excellence Team
Reply from Fire & Acoustic Seals Ltd
Hi Louise,
Thank you for taking time to leave your positive review sharing your recent experience.
All feedback is extremely important to us to ensure we can continue to improve our overall service.
Kindest Regards,
FAS Customer Excellence Team
Received outstanding customer service…
Received outstanding customer service from very friendly and helpful staff, with fast delivery as well. Will definitely use them again and highly recommend.
June 3, 2025
Unprompted review
Reply from Fire & Acoustic Seals Ltd
Hi Lynne,
Thank you for taking time to leave your positive review and sharing your recent experience.
All feedback is important to us as this helps us understand our customer’s needs and expectations.
Kindest regards
FAS Customer Excellence Team
Reply from Fire & Acoustic Seals Ltd
Hi Paul,
Thank you very much for taking the time to leave us a review. Feedback is very important to us and helps us to understand and focus on our valued customers needs and expectations.
Kindest regards,
FAS Customer Excellence Team.
No reply to email sent enquiring about…
No reply to email sent enquiring about a delivery, stil waiting
March 17, 2025
Reply from Fire & Acoustic Seals Ltd
Hi Dean,
Thank you for your feedback.
In order to look into this further for you, please could you supply further details to customer@fireandacousticseals.co.uk
Kindest regards,
FAS Customer Excellence Team
Fully satisfied!
Very pleased with the overall experience. Product purchased matched exactly the description and fulfilled perfectly my needs.
Was updated constantly from sale to delivery. Received my package in just 1 business day.
Can only highly recommend! Could have not hoped for a better first time purchase outcome.
Thank you.
March 18, 2025
Reply from Fire & Acoustic Seals Ltd
Hi Paul,
Thank you for taking time to leave your review sharing your recent experience.
We are happy that your product arrived as expected and promptly.
Kindest regards
FAS Customer Excellence Team
Fire door cnc feeler gauges
I have been looking for fire door feeler gauges for a little while now, I came a cross this company, good priced goods looks quality Cnc plates, quick delivery
March 9, 2025
Reply from Fire & Acoustic Seals Ltd
Hi Daniel,
Thank you for taking time to leave your review sharing your recent experience.
Feedback is important to us and helps us understand our customer’s expectations.
Kindest regards
FAS Customer Excellence Team
The intumescent door viewer was just…
The intumescent door viewer was just what I was looking for.A set of instructions on how to fit the intumescent would be useful.
February 26, 2025
Reply from Fire & Acoustic Seals Ltd
Hi Alan,
Thank you very much for taking the time to leave a review.
Your feedback is very important to us as it helps us to understand customer expectations.
Your comments have been noted and we are looking into your suggestion.
Kindest Regards,
FAS Customer Excellence Team
Prompt delivery
Prompt delivery and fitted just before fire inspector arrived. Only gripe is I thought delviery was expensive.
February 17, 2025
Reply from Fire & Acoustic Seals Ltd
Hi William,
Thank you very much for taking the time to leave a review.
Your comments have been noted, feedback is important to us and helps us understand our customers expectations.
Kindest Regards,
FAS Customer Excellence Team
Reply from Fire & Acoustic Seals Ltd
Hi Des,
Thank you for taking the time to leave a review, all feedback is very important to us.
We are happy that your product arrived promptly.
Kindest Regards,
FAS Customer Excellence Team
Door drop seal, surface mounted
The seal arrived promptly. We had a query about what we believed to be a missing part but the staff assisted us and all was well. The door seal works efficiently and is of good quality.
January 27, 2025
Unprompted review
Reply from Fire & Acoustic Seals Ltd
Hi Janet,
Thank you for taking time to leave your review sharing your recent experience.
All feedback is extremely important to us to ensure we can continue to improve our overall service.
Kindest Regards,
FAS Customer Excellence Team
Reply from Fire & Acoustic Seals Ltd
Hi Brett,
Thank you very much for your kind review. Your feedback has been shared with our our team.
All Feedback/Review's are important to us and enable us to tailor our service to meet our customers needs and expectations.
Kindest Regards,
FAS Customer Excellence Team.
Fire door gap gauges
Easy to navigate website and delivered on site next working day before lunch, quality product, will definitely recommend to my students.
January 29, 2025
Reply from Fire & Acoustic Seals Ltd
Hi Shaun,
Thank you very much for taking the time to tell us about your recent experience and that you will be recommending Fire and Acoustic Seals.
Your feedback is very important to us and helps us to improve the overall customer experience.
Kindest Regards,
FAS Customer Excellence Team.
Very pleasedAll straight forward delivered in 2…
All straight forward delivered in 2 days can’t ask better than that
January 21, 2025
Reply from Fire & Acoustic Seals Ltd
Hi Barry,
Thank you very much for leaving such a fantastic review.
We are really happy that you are satisfied with the service you received. All feedback is shared with the whole FAS team.
Kindest Regards,
FAS Customer Excellence Team.
Great service
Great service, ordered then received within the hour on a semi large order. Will be using in the future 👍
January 14, 2025
Reply from Fire & Acoustic Seals Ltd
Hi Trevor,
Thank you very much for taking the time to leave us a review. All feedback is very important to us. Your positive review will be fed back to our all of our team.
Kindest regards,
FAS Customer Excellence Team.
Good product
Good product and good quality but delivery was steep for one item that was £20
January 9, 2025
Reply from Fire & Acoustic Seals Ltd
Hi Tyler,
Thank you so much for taking the time to leave us a review. Your feedback is very important to us and your comments have been noted.
Kind regards,
FAS Customer Excellence Team
Saved our last job of the year
Saved our last job of the year, went the extra mile when they didn't have to - beyond thankful!
December 20, 2024
Unprompted review
Reply from Fire & Acoustic Seals Ltd
Hi Dan,
Thank you for taking time to leave your positive review.
Customers reviews are crucial to ensure we can continue to improve our overall service.
Your feedback will certainly be shared with our team as helps us understand our valued customers needs and expectations.
Kindest regards
FAS Customer Excellence Team.
Excellent service and prompt delivery
Excellent service and prompt delivery. Good information at all stages. Many thanks!
November 30, 2024
Reply from Fire & Acoustic Seals Ltd
Hi John,
Thank you very much for your review. Your feedback has been shared with the whole of our team. Feedback/Review's are important to us and enable us to tailor our service to match our customers needs.
Kindest regards,
FAS Customer Excellence Team
Ordering- Trade
We currently hold an account with your company, and I would like to provide feedback regarding the ordering process. The recent removal of online ordering due to being an account holder has made it less convenient for us. I now must call to place orders, which can be challenging during busy periods when we may lose track of our purchases. It would be beneficial if sales representatives had access to our account information, as this would help prevent situations in which we unknowingly exceed our account limit and assume that an order has been successfully placed. Additionally, I would appreciate it if you could reassess the delivery costs, as they appear to be quite high. Thank you for considering this feedback, as we value our relationship with your company.
August 5, 2024
Unprompted review
Reply from Fire & Acoustic Seals Ltd
Good Afternoon Jan,
Thank you for taking the time to leave us a review.
I am sorry you have not received the positive experience we aim to deliver to our customers. Please be assured, it is not our usual process to receive orders over the telephone. This is so we can have full control of any issues that may arise such as credit limits. Please contact us at customer@fireandacousticseals.co.uk so that we can discuss all of the concerns you have raised.
Kindest regards,
FAS Customer Excellence Team.
Great service
Great service. Ordered in the afternoon turned next day. Product was good, nicely made and in Britain too! which makes a change. Keep up good work👍
November 18, 2024
Reply from Fire & Acoustic Seals Ltd
Thank you very much for taking the time to leave us a review.
We really appreciate your feedback. Your great review will be fed back to our team.
Kindest regards,
FAS Customer Excellence Team.
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