Chrissie and her team offer a fantastic service. If you have any questions or queries in regards to acoustic seals they have great knowledge and come back straight away on the email with pricing an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
An amazing team and the star is Chrissina Bunger who helps me every time in a professional fast turnaround. Anytime im not sure on the products im advised and pointed in the right direction. From e... See more
Company replied
Was recommended to this company and was totally blown away with them. Customer service is first class and extremely helpful and knowledgeable. No order is too big or too small to support your needs. T... See more
Company replied
REPORTED A MISSING BOX - JOANNE WAS VERY QUICK WITH HER RESPONSE, LETTING ME KNOW WHERE THE BOX HAD BEEN LOCATED, AND THEN HAD SORTED A RE-DELIVERY, WHICH ARRIVED THE DAY AFTER. THANK YOU SO MUCH F... See more
Company replied
Company details
About Fire & Acoustic Seals Ltd
Written by the company
Fire and Acoustic Seals is one of the largest UK distributors of fire, smoke and acoustic seals.
We supply a range of own-label and industry-leading branded products to the construction and joinery market and other industry distributors from our large warehouse and offices in West Bromwich.
Our range of FAS products has been carefully designed and extensively tested for use with 30, 60, 90 and 120-minute fire doors to give customers complete confidence in their performance when installing them.
All our products are independently third-party tested to meet British and European Standards, and the latest building regulations, with many also carrying Certifire certification.
The products listed on this website are our most popular stocked lines which are available for next-day delivery. We also have access to thousands more products from leading manufacturers available on a special-order basis.
For product information, technical advice and sales support get in touch with our team who will be happy to help you.
Fire and Acoustic Seals Ltd are part of the MBP Group of Companies.
FAS Fire Door Foam™
Quelfire Putty Pads
FAS Gap Gauges
We supply a range of own-label and industry-leading branded products to the construction and joinery market and other industry distributors from our large warehouse and offices in West Bromwich.
Our range of FAS products has been carefully designed and extensively tested for use with 30, 60, 90 and 120-minute fire doors to give customers complete confidence in their performance when installing them.
All our products are independently third-party tested to meet British and European Standards, and the latest building regulations, with many also carrying Certifire certification.
The products listed on this website are our most popular stocked lines which are available for next-day delivery. We also have access to thousands more products from leading manufacturers available on a special-order basis.
For product information, technical advice and sales support get in touch with our team who will be happy to help you.
Fire and Acoustic Seals Ltd are part of the MBP Group of Companies.
Our Best Sellers
FAS Fire Door Foam™
Quelfire Putty Pads
FAS Gap Gauges
Contact info
Spartan Industrial Estate 6-11, B70 0DH, West Bromwich, United Kingdom
- 0121 521 2179
- sales@fireandacousticseals.co.uk
- www.fireandacousticseals.co.uk
Brands & Partners
4.6
Excellent
116 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service & fast delivery.
October 31, 2024
Reply from Fire & Acoustic Seals Ltd
Thank you very much for taking the time to leave us a review. Your feedback is very important to us. Your great review will be fed back to our team.
Kindest regards,
FAS Customer Excellence Team.
Ease of ordering and good web presence
October 28, 2024
Reply from Fire & Acoustic Seals Ltd
Hi Brendan,
Thank you very much for taking the time to tell us about your recent experience.
Your feedback is very important to us and helps us to improve the customer experience.
Kind regards,
FAS Customer Excellence Team.
Great communication and product…
Great communication and product knowledge. Fast and efficient delivery and invoicing, a great transaction all around.
October 10, 2024
Reply from Fire & Acoustic Seals Ltd
Hi Niky,
Thank you so much for taking the time to leave us a review. Feedback is extremely important to us and your comments will be fed back to our whole team.
Kind regards,
FAS Customer Excellence Team
Communication was good
Communication was good, ordering easy, my only gripe was the cost of P&P. I only ordered a small item and it was £10.95 nearly half what the item cost.
October 14, 2024
Reply from Fire & Acoustic Seals Ltd
Hi Syd,
Thank you so much for taking the time to leave us a review. Your feedback is very important to us and your comments have been noted.
Kind regards,
FAS Customer Excellence Team
Reply from Fire & Acoustic Seals Ltd
Hi Dave,
Thank you very much for taking the time to leave us a review. Your feedback is very important to us and helps us to understand and focus on our valued customers needs and expectations.
Have a great weekend,
Kind regards,
FAS Customer Excellence Team.
Reply from Fire & Acoustic Seals Ltd
Hi Mo,
Thank you so much for taking the time to tell us about your recent experience.
Feedback is very important to us and helps us to continuously improve the customer experience.
Kind regards,
FAS Customer Excellence Team.
Fire and Acoustic seals are great !
Pleasant staff very rapid response and delivery - great service thank you!!
October 10, 2024
Reply from Fire & Acoustic Seals Ltd
Hi Mfr Shtee,
Thank you so much for taking the time to leave us a review. Feedback is extremely important to us and is fed back to our whole team so that we can continue to improve our overall service.
Kind regards,
FAS Customer Excellence Team.
Easy to use site and delivered on time.
October 2, 2024
Reply from Fire & Acoustic Seals Ltd
Hi Graham,
Thank you so much for taking the time to leave us a review. Your feedback is very important to us and helps us understand our valued customers needs and expectations.
Have a great weekend,
Kindest regards,
FAS Customer Excellence Team.
Reply from Fire & Acoustic Seals Ltd
Hi Ben,
Thank you very much for taking the time to leave us a review. Your feedback is very important to us and helps us to understand our valued customers needs and expectations.
Kindest regards,
FAS Customer Excellence Team.
Fantastic service.
Fantastic service.
From the start to finish of my order I was informed of the whole process.
To be honest ive never used a company quite like them.
Order place , immediate confirmation .. tick !
Order despatched , received a personal email .. tick !
Order delivered, received a photo .. tick .
Just amazing, will be using again.
October 4, 2024
Reply from Fire & Acoustic Seals Ltd
Hi Clare,
Thank you so much for taking the time to leave us a review. Your feedback is very important to us and helps us understand our valued customers needs and expectations.
Kindest regards,
FAS Customer Excellence Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.