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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the website and app, citing numerous bugs and issues with updates that led to lost data like bookmarks, passwords, and open tabs. Users also found the user experience frustrating due to forced restarts, unwanted features, and difficulty in customizing settings. Some people were dissatisfied with the product's quality, mentioning slow performance, high memory usage, and problems with extensions. Conversely, a few other people also felt that the browser offered good customization, useful extensions, and strong privacy features, finding it a reliable and speedy option.

What people talk about most

Website

Reviewers highlight negative aspects of website functionality, with many expressing frustration over issues... See more

User experience

People report negative experiences with user experience, citing issues such as a dysfunctional bookmark... See more

Application

Customers consistently express dissatisfaction with the app. Many reviewers report significant issues after... See more

Product

Users describe ambiguous interactions with the product. Some reviewers express strong dissatisfaction, noting... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Mozilla Firefox browser is supposed to be trustworthy open and honest -- so why then do they recruit you to their browser, switching from Chrome, with the promised of a free 50gb VPN - tempting but... See more

Rated 1 out of 5 stars

Mozilla had the opportunity to really take market share from Chrome. Instead it chose to waste its potential on silly politics and infuriating UX decisions (e.g. why would you force your users to rest... See more

Rated 1 out of 5 stars

Firefox is bs browser they take money to hide results. They omit information so you can't find it. If you download it as an app and try to delete it, it doesn't actually delete its hides in the backgr... See more


Company details

  1. Search Engine Company
  2. DNS Provider
  3. Media Company
  4. Software Company
  5. Software Vendor
  6. Web Hosting Company

Information provided by various external sources

The Firefox Web Browser is the faster, more secure, and fully customizable way to surf the web.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

436 reviews

5-star
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2-star
1-star

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Rated 2 out of 5 stars

Mysterious 'glitch' being unable to READ emails!

It has usually been very good and a 'must' for me (passwords saved securely for me to just 'click into' other sites). I do like & need the feature 'saved passwords' or I really ought to have them down in hand-writing kept in a secure place. Also, on occasions Firefox has prevented me getting into certain, perhaps risky, sites. LAST WEEK WASTED LOTS OF TIME, though, and NO responses at all on Twitter: My Outlook emails were 'scrolling' 'jumping' all over the place! NO ANSWERS! I had to go into Chrome within which I had to 'log on' to so many sites..all requiring 'forgetten by me' passwords! Suddenly started working again on 5th April! Emails all there; right order, etc. If it hadn't been for these latest issues no-one got informed about, I'd have given more 'stars'! (thinking of changing from Firefox now)

April 5, 2023
Unprompted review
Rated 1 out of 5 stars

Complete Failure

I been using firefox for a while now as my default browser. After a few months weird things started happening. Tabs started randomly crashing. My shortcuts would randomly change to recently visited stuff instead of what I had saved. If I were watching a video on one monitor, and browsing on the other, the video will sometimes pop in on the browsing monitor. You could say "GPU!" which is what I did, until I used chrome, and edge for a test and neither of them reproduced the issue.

As all tech companies do, first and foremost it's the consumer doing something wrong, not that there might be a bug or incompatibility with a new update. Then you go to the contact page, and low n behold it's nothing but "community experts" on a forum. Even feedback is handled by vote on a forum.

It's getting to the point where bailing on mozilla is probably the smartest thing to do.

March 20, 2023
Unprompted review
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Rated 1 out of 5 stars

I had been using firefox since its beginning

I had been using firefox since it transitioned from netscape browser in the 90's. I loved netscape & equally firefox. Surfing could not be better for many years. One year ago I noticed issues started to creep in. I realized that the support forum was either run by 'cut & paste' bots or by people that new less than I. Last year, for some unexplained reason, I could not reach my website. FF tagged extreme errors & kept protecting me from my own website. Frantically I went to their support forum & of course, no real help. I unchecked all protection from FF and same thing. I re-installed/deleted profile & still could not get to my website!
Then I installed 2 other browsers & 'Voila' my website with no issues. We are a members only website & I was the only firefox user :| All were telling me "who uses FF anymore ?
So bye bye FF - was nice while it lasted. Which browser do I recommend ? - any other than FF if you are having issues.

April 2, 2022
Unprompted review
Rated 2 out of 5 stars

I use Firefox because of all the addons…

I use Firefox because of all the addons that work with it. There are continued updates on things I don't use or want but problems with Firefox never seem to be solved. Crashes after a recent update were bad enough but now I am having pages disappear. I am on a forum (like Quora ten minutes ago) and have typed a long answer, and before I can post it, it vanishes without trace. That is REALLY annoying.

February 23, 2023
Unprompted review
Rated 3 out of 5 stars

I find Firefox browser to be slow and…

I find Firefox browser to be slow and resource-intensive, especially when compared to other browsers like Google Chrome. It often takes a long time to load pages and consumes a significant amount of system resources, which can be frustrating when working on a slower computer

February 7, 2023
Unprompted review
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Rated 2 out of 5 stars

I'm using FF since many years

I'm using FF since many years. I use a few plugins.

The browser has teh feature I want but I'm constantly having problems with many websites. Spotify, kijiji, etc to name a few. One problems seems the cookies management.

Mozilla should focus more on the quality. New features is great but with an problematic broswer, it means very little.

December 21, 2022
Unprompted review
Rated 1 out of 5 stars

What has happened to Firefox? So Slow!

What has happened to Firefox?. I used it to search and watch youtube. Now it seems to hang, with the thumbnails not opening, just blank squares. If I go to youtube using Google its fine. I'm looking for an alternative. It seems to have slowed right down the last few months.

December 1, 2022
Unprompted review
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Rated 1 out of 5 stars

Written by people who don't know what they're doing

Firefox is a classic example of people writing what they like rather than what users want and need. Hence we have a browser that performs like an absolute dog but has silly little features and gimmics that nobody needs.

The browser completely hogs memory to the point where it ruins your PC - I spent most of my career writing high-performance software, Firefox's claims that forcing extra usage of RAM is somehow "clever" and a good idea is completely misplaced... funnily enough, the guys who wrote Windows' core kernel memory mangement know a lot more about it than part-time open source developers, and memory management is best left to Windows to handle for you!

The latest update, far from improving the situation, simply hangs with "(Not Responding)" before I've even restored my tabs... the genius Firefox suggested solution is to close tabs (what tabs?!), close other programs, or even reboot your machine or buy more RAM!!! You do know we used to write programs that fit inside a few KB and you don't actually need to use 8GB to write proper software?!

I mean even the search box on the Firefox home page doesn't work, it jumps you up to the address bar... huh? What's the point of the search box then? Typical Firefox, all looks and no substance.

Sigh. Will have to switch back to Chrome, at least they know what they are doing!

December 1, 2022
Unprompted review
Rated 2 out of 5 stars

With the latest update

With the latest update, they made every website work kind of like a text document, and this is extremely irritating.

This means that when you use the arrows or page up or page down keys to navigate, it will be from where the cursor happens to be instead of whatever your screen is currently showing, which makes for very confusing browsing.

Unless they fix this in the next update, I am sorry to say that I will have to say goodbye to this browser after more than fifteen years.

I won't rate this one star, since it is still better than the worst browser I have ever used, but it's also very far from the four or five stars I would usually put it at.

November 20, 2022
Unprompted review
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Rated 1 out of 5 stars

Gone from a nuisance to completely unusable

When I went back to Firefox some years ago it used to be ok most of the time, but every once in a while would crash and need to be restarted. Highly annoying, but since restoring the earlier session was easy it wasn't too bad.

Now, everything randomly shutting down happens on a nearly daily basis, and individual tabs crashing happens frequently. When clicking on a tab there's a 50/50 chance it won't have crashed, and some tabs crash time and time again each time they're refreshed. Other times, tabs randomly decide to refresh themselves when clicked on, as if the page had just been entered, leading to lost progress when trying to fill in something or do something. Every now and then a tab will even randomly turn into a blank page and the original page that was open can't be restored.

Other than that, it's also become very slow regardless of how many windows and/or tabs that are open, sometimes loading indefinitely. Add-ons for blocking ads frequently stop working so that they have to be turned off and on again. Several frequently visited webpages suddenly seem to think it's my first visit. All in all, using the browser has gone from annoying to unbelievably bad and completely unusable.

November 1, 2022
Unprompted review
Rated 1 out of 5 stars

Falling behind the competition

Not only is it unreliable, with websites 'hanging' and frequent crashes, it is also now slower than its competitors. I recently switched to Opera. What an improvement – I wish I'd changed years ago.

November 1, 2022
Unprompted review
Rated 3 out of 5 stars

A decent browser but very inconsistent

A decent browser but very inconsistent. Most of the time it takes up very little ram, but at times it just crashes, even though I've not opened that many tabs. I'm not sure what's causing it, tried getting it fixed to no avail.

September 28, 2022
Unprompted review

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