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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were let down by their experience overall. Many users expressed frustration with the browser's updates, which frequently caused the loss of bookmarks, passwords, and open tabs, making it difficult to restore their previous browsing sessions. Customers also reported issues with the browser's performance, noting that it often froze, crashed, or took a long time to load websites, even on modern computers. The website and app experience were criticized for being difficult to navigate, with some features being hidden or dysfunctional, and the mobile version having keyboard and app-switching problems. Some people were dissatisfied with the frequent updates that changed personalized settings, such as the menu and bookmarks toolbar, without user consent. Conversely, a small portion of people felt that the browser offered good customization, a user-friendly interface, and valuable extensions, particularly for those with technical knowledge.

What people talk about most

Website

People report negative experiences with the website, citing issues such as losing bookmarks and passwords... See more

User experience

Consumers find the user experience to be largely negative, citing issues with updates that erase personalized... See more

Application

Reviewers express significant dissatisfaction with the app, primarily due to frequent and problematic... See more

Product

Clients share ambiguous opinions on the product, with some reviewers expressing strong dissatisfaction,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Firefox is bs browser they take money to hide results. They omit information so you can't find it. If you download it as an app and try to delete it, it doesn't actually delete its hides in the backgr... See more

Rated 1 out of 5 stars

Untrustworthy. They take over apps such as pocket where articles can be stored but then announce they are closing down. All they offer is a CSV copy of the url links to saved articles. These are sav... See more

Rated 1 out of 5 stars

Mozilla Firefox browser is supposed to be trustworthy open and honest -- so why then do they recruit you to their browser, switching from Chrome, with the promised of a free 50gb VPN - tempting but... See more

Rated 1 out of 5 stars

Terrible bug where upon u lose your bookmarks and passwords when firefox updates. If u dont know how to get them back (and u need to be very technical to do so or be a developer) then avoid this brows... See more


Company details

  1. Search Engine Company
  2. DNS Provider
  3. Media Company
  4. Software Company
  5. Software Vendor
  6. Web Hosting Company

Information provided by various external sources

The Firefox Web Browser is the faster, more secure, and fully customizable way to surf the web.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

453 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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1.6

All reviews

(453)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Firefox Nearly impossible to block pop-ups on android mobile devices

Firefox has made it incredibly hard to block pop-ups on Android mobile devices. There is supposedly a convoluted way to do it, by typing in about:config but on a moto g7, it shows a lock and tells you its not valid, and leads nowhere. To not have an easily accessible menu button to block pop-ups is crazy, and an incredibly bad design flaw. I give firefox minus stars. And am deleting this useless browser.

January 14, 2022
Unprompted review
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Rated 3 out of 5 stars

firefox de lo mejor - a lo peor

firefox de lo mejor - a lo peor

firefox de lo mejor - a lo peor....muy muy pesado.espia.intento usar versiones portables.bastante universal con videos y complementos y muchas utilidades......pero le compro google y le quiere destruir....cansado de advertencias......."Gah. Your tab just crashed.""We're Sorry.....Firefox had a problem and crashed. We’ll try to restore your tabs and windows when it restarts."

January 6, 2022
Unprompted review
Rated 1 out of 5 stars

Dont trust it

Dont trust it, there is back doors. Every time I post something about Native issue's, among other things on you tube that might go against the main stream views... firefox mysteriously crashes AFTER I have closed it.... every time.
I am the guy who created " Made by Gamers for Gamers " concept, so I know a thing or two about computers.... all that nice high end computer gaming hardware.... I created the concept.

December 23, 2021
Unprompted review
Rated 1 out of 5 stars

Extremely poor experience

Extremely poor experience. Constantly crashes with moderate use. Report faults every time, never received any response or explanation of these constant failures

November 30, 2021
Unprompted review
Rated 1 out of 5 stars

irefox updated in the background

irefox updated in the background. I was in the middle of a class and it would let me continue and had to restart, Promised to take me right back where I was. It didnt. 2 hours of class poof !! Up in smoke. then it brought up a webpage with viruses and scams on it. Namely facebook twitter and other trash I never ever asked for. That should be my choice not theirs. Evidently they have joined the metaverse

November 20, 2021
Unprompted review
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Rated 2 out of 5 stars

Since the 94.0.1 upgrade

Since the 94.0.1 upgrade, web pages take forever to load or won't load at all. It seams that if you have more than 3 tabs open then this occurs. Yes I have changed the proxy settings according to the help page but that only helped opening 3 tabs, after that it does not work.

November 8, 2021
Unprompted review
Rated 2 out of 5 stars

getting commercial

While ago was possibble to deactivate all comm startup s**t through CCleaner, doesn't work now, real pitty. Shame on you FF!

November 4, 2021
Unprompted review
Rated 1 out of 5 stars

Scam through Firefox

Scam through Firefox. I have contacted them but no response. Thank God this only cost me £1.50 but should not be allowed. (I have .jpg file dated 3rd October showing details of the offer which just took over my screen whilst using firefox.

October 27, 2021
Unprompted review
Rated 1 out of 5 stars

I agree with the most firefox has lost it

agree with the most. Recent upgrades have ruined
this app. Recent unwanted upgrade lost half of my bookmarks. Used to always keep my bookmarks on screen to the left. Doesnt seem to be an option now.
Will be going back to CHROME as a long time user
of firefox am tired of the upgrades that I will never use.
And now have to rebuild my bookmarks list and am sure I will lose some forever.

October 21, 2021
Unprompted review
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Rated 5 out of 5 stars

The best browser

The best browser. It combines privacy and speed. It is open source and is fully customizable. I recommend everyone use this browser.

October 14, 2021
Unprompted review
Rated 2 out of 5 stars

I used to use Firefox all the time

I used to use Firefox all the time, no matter what platform I was using. But these days Firefox is horrible on Linux and not so great on Windows either. At some point Mozilla decided to focus on privacy and features and less on performance. Don't get me wrong, I think for many Firefox is OK fast just not keeping up with the likes of Chrome. Maybe at some point we will see a bit more focus on performance. WebRender is a good start but doesn't go far enough.

October 3, 2021
Unprompted review
Rated 2 out of 5 stars

This used to be good, but is hopeless now

This used to be the best browser about 3 years ago, but with every new update they screw it up more and more and it has gone so downhill now that even websites like airbnb lock up or don't work properly in the new versions of firefox. If you try to downgrade then it will remove all your bookmarks and logins and you can't get them back even if you then upgrade again to the newer version. Pile of rubbish.

September 23, 2021
Unprompted review
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Rated 1 out of 5 stars

Firefox 90.0.2 for Linux Mint Sucks In Non Troubleshoot Mode

Firefox 90.0.2 for Linux Mint should be an embarrassment for the Mozilla Corporation. It's behavior is so bad that I have to run it in Troubleshoot Mode. It runs great in Troubleshoot Mode. In non Troubleshoot Mode, Firefox is slow and is unable to handle more than just a few open tabs. My computer is loaded with RAM, so that issue shouldn't happen and doesn't happen in Troubleshoot Mode. Firefox is fast and capable of handling several hundred open tabs in Troubleshoot Mode. This is not the first recent upgrade that has caused me issues. I have blocked all future updates in the Update Manager. I am unwilling to risk installing a newer version that may very well be even worse than the current version.

September 6, 2021
Unprompted review
Rated 1 out of 5 stars

Proton rollout made me leave.

been using it for more than 10 years, switching to the new Edge, after they forced their abysmal Proton UI via an automatic update. Hey, Mozilla: If it is so hard to have "TABS" behave properly and you really want them like BUTTONS, maybe respect your users and have a fallback option. It's 4 damn css lines. Uninstalling firefox from all my machines.

August 18, 2021
Unprompted review
Rated 3 out of 5 stars

Been using it for 8 years!

been using it for 8 years,
and i must say its pretty good, good adds on and i like the layouts of settings and what not. Might go down hill soon tho with some things which is why 3 stars is its rating.

August 13, 2021
Unprompted review
Rated 1 out of 5 stars

My worst choice in my life

My worst choice in my life. I have never imagine I uses this browser for a long time, but it really does nothing. It states to have helped internet freedom, data privacy, and etc. I think those are just to acquire more customers. There are other browsers doing far better than Mozilla

August 12, 2021
Unprompted review
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Rated 1 out of 5 stars

Terrible browser

Terrible browser, they took away the functionality to disable video ads. I don't want these annoying video ads at all and Firefox has failed to help their users.

August 12, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid Firefox

- Firefox require your personal data just to open settings in program - who does that? certainly not me when i code something
- You must update Firefox all the time with super annoying popups at EVERY single launch
- Tab search engine is a real trash, 75% of the time does not find simple terms like "tv show season 2 episode 1"
- Resource hog, Firefox use a lot of Internet bandwith and RAM even while in background

July 27, 2021
Unprompted review

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