First Alternative Reviews 2,409

I’ve had an ongoing motor claim with this insurer for 9 months, and there is still no liability decision.

Despite the circumstances being straightforward (a third party emerging from a side road and colliding with the side of my vehicle), I’ve repeatedly been told that the other insurer is “still gathering evidence.”

After nearly a year, they have not even obtained the other driver’s version of events. There has been no meaningful progress, no clear timeline, and very little proactive communication. Each update feels like delay rather than action.

At this stage, the handling of this claim has been extremely disappointing. I would strongly question whether this insurer is capable of managing straightforward liability disputes efficiently.

Clear and concise website ans competitive propducts.

Its just easy and quick to go into your system apreciate that.

Exceeded my expectations

Easy to arrange and set up, good price

Coming up to 14days to this policy and suddenly out of blue” we are canceling due to fraudulent claim” absolute bizarre. Have a phone number-which doesn’t ring,and all the emails come with cyber security alerts,don’t wanna return refund,but yet class themselves as a “legit” company? Make quite you avoid them and report to action fraud if ever come across. 22 days past and still haven’t received my deposit payment back. What a “service “

Easy & informative process , the price & cover was exactly what I required .

All instructions & guidance was clear on website. Nothing complicated like other compettitors.....

Best Price For My Car Insurance This Year

it was so easy online to complete my quote an setting everything up, well recommend this provider to my family and friends, thanks

Almost impossible to get hold of customer service.

I called at 1pm and was told that no one will be able to answer me before 5pm and my call was disconnected

Straight forward, easy service.

good price. easy to get the insurance.

very good site , so easy to use , and a fast responce ,
very impressive.

First Alternative car insurance was a very competitive price through a comparison site. The website was easy to use until I wanted to use my email address that I also use for my home insurance, which is through Esure ( First Alternative and Esure are part of the same company). After setting up the account, I spoke to someone and tried to change the email address but was told this is not possible due to having already used this email address for my home insurance. My husband tried to use his email address but that had also been used previously for another of Esure's products. I am, therefore, not sure that if I take another of their products in the future I will need another email address. I am currently waiting for a technician to call me back to see if he can assist with the issue. As with most insurance reviews, I have no experience as to whether they will be good when I need to call on it.

Very good price.

Only just signed with them so cam only go off the little bit of experience I have, very easy to do cheap monthly payment and cheap upfront price.

Helpful faster thanks