first direct Reviews 38,390

This bank is fabulous, phone them up and you get a British call center where they talk you through everything and stay with you until your problem is solved.
We've been with them for nearly forty years and I have never had a problem with them, what other company can you say that about ?

Have banked with First Direct and can honestly say I have only ever had best service and phones get answered pretty quickly unlike many other banks .

Customer service has always been highly professional and efficient

Been with first direct for 8 years great bank fantastic staff allways helpful and polite any time of the day.
Would recomend best bank i have been with.

I made a payment on my debit card online which turned out to be a scam. I noticed nothing had been debited from my account but very quickly received a call from First Direct Fraud Dept who had frozen the account. After a chat to a very helpful person and answering questions relating to the account, my account was unfrozen. I have received dozens of scam messages, texts etc over the last few years and thought I was clever enough to spot them but this one slipped through but it didn’t get past First Direct. Thank you so much!

The agent was respectful, competent and patient. Unfortunately my request could not be me because of relevant legislation. This was made clear to me with expertise

I recently had to contact First Direct as I suspected that I may have been a victim of fraud and they were so helpful! As it happens, no damage was done but the advisor on the phone was very friendly, gentle and patient and was considerate of my concerns. He gave me advice for future reference and the call was also answered promptly which always helps when you're juggling a full-time job and a young child. Thank you so much!

Recently had to call first direct as I was worried that I’d experienced a potential scam. Fortunately I had got wise to it before any damage was done. I immediately got through to the bank and the person I spoke to was incredibly helpful and reassuring. Online banking app really easy to negotiate and help from real people when neccessary. First direct - First class.

Straight forward banking with no hassle. Never had any problems contacting First Direct , and call centre staff are always very helpful. I've been banking with them for nearly 30 years and continue to be impressed with the customer service.

The Gentleman on the phone was friendly, helpful and gave excellent advice about what I wanted to do. After talking to him he put me through to a lady who talked me through setting up a new saving account online. She was also very helpful and I succeeded in setting up my new savings account online. Everything was completed with the minimum of fuss. The overall experience was excellent.

The adviser was extremely helpful informative clear helpful and patient

Never had a problem with them, always easy to deal with when I have a question, I have and will continue to recommend them.

Fantastic bank we have had an account for over 20 years always been there for us high street banks could learn a lot from them .all the staff on the phones are happy to talk to you and help in anyway.

Very prompt,very knowledgeable and professional. Took ownership of my issue and gave me excellent advice which answered my issue

Have been with FD for around 14 years. Always responsive & helpful when there is a problem. No fees. Competitive insurance products. NOTHING to complain about.

Got the query i had sorted out and member of staff was very helpful.

I have always had outstanding service from First Direct Bank. Recently the speed of their intervention spotting fraud with my card was amazing and resulted in no losses. If ever I call I dont wait and everyone really wants to help. GREAT

My family have banked with First Direct for many years our experiences have always been extremely supportive, very easy to communicate with either by phone , message or email. We would highly recommend them

What makes this bank great it’s that everyone you speak to is knowledgeable, understanding and helpful. All queries are handled professionally and with upmost respect- whatever time of day or night you call. Top service and nothing ever takes too long to sort out.

I received a Text which I thought was from Tesco, advising me I had 12,900 points and that if I didn't cash them in within 24 hours, I would lose them, the link in the text took me to what appeared to be Tesco showing iems I could redeem with my Debit card, stupidly on my part, I tried to redeem an item, entered my card details and was notified by my FD app that an attempt had been made on my account, I imediately came off my phone link and contacted FD Support, within minutes, it was all sorted, card cancelled, new one issued, phone app suspended then reinstated, everything sorted within minutes, the Fraud agent was very professional and thorough, very impressed, thank you

I had excellent help after falling for a scam. The staff were both sympathetic and practical.