FirstPort Reviews 22,939

I have found Kelly to be very helpful and responsive in following up on requests for things that need to be done.
Always cheerful. Always Helpful

Thank you for the use of your guest room in pegusus court in caterham, the bads were very comfortable and very clean room, look forward to coming again.

This company are an absolute disgrace. Not only did they steal service charge funds from us after transferring away to a far better place, but they have since not handed over any utilities information to our new managing agent. Why is this? What is so difficult about passing over a number of documents to enable an estate to be able to function freely? Maybe someone can get this information transferred asap?!? We have only been waiting 8 months!!

Really poor communication skills from top management.

Jamie the manager is always very helpful and checks that everyone is ok! Communal areas well managed! Information board up to date!

Glenn Hughes helped to make my recent three week stay in a guest room at Sheridan Lodge very easy and a pleasure.

I will certainly use this facility when next visiting my sister who rents an apartment in Sheridan Lodge.

With thanks
Pauline Masconi

I don’t know what this company even does but they will charge us left, right and centre with no pre-warnings! Just get a letter through the door to say we owe X amount. No reason why we owe the money either. I moved out 5 years ago and have dealt with firstport ever since, and every year they charge us yet we see no difference in the area we live? I don’t know what they claim they do with all this money they get from us and our neighbours, but we see no difference in our area and it’s not cheap what they charge!

It’s tough times with money and the fact we get a letter saying you owe £100+ and you must make payment in a certain amount of days otherwise you will then be charged with another fee if it’s late!! What am I paying for that’s benefitting me? It’s very inconsiderate to just assume people can pay you at the drop of a hat.

I have complained numerous times and asked for answers and never get them, I am always brushed off! The people on the phones are useless that I’ve spoken to as well.

The reason I want to move house is because of companies like this. I am burning my money on these people and seeing no benefits or changes yet if I don’t pay I’m in the wrong…

My mum lived in Edwards court, Cheshunt for many years, the last few years the manager Sal has been a godsend, she checked on my mum especially when she was very poorly, for the peace of mind we had that my mum was safe and being checked on i will be forever grateful

Louisa is very reliable very helpful
A pleasant personality
Will help with problems whenever she
can able to ask her anything

Louisa is always welcoming and extremely helpful.

Manton Court is brilliantly managed and Louisa (the Manager) is friendly and welcoming. The development seems happy and well run. It is being refurbished and the results are stunning and have been very well organised and arranged.

Louisa is always ready to help and talk with the residents, on day to day issues, or on subjects which are important, or worrying to the resident. Louisa is always very kind and pleasant to all, and will do her utmost to put problems in the foreground and to find ways to solve them. People may feel that kindness is not an important issue, but to my husband and I, it is one of the most important qualities that a manager should possess. Louisa listened to us when we said that Manton Court was not being kept as clean as it previously had been. Louisa found a new and competent cleaner on behalf of the residents, therefore taking our request seriously. We know that we can approach Louisa and she always listens, which is another important issue, focusing on the residents. Thank you Louisa.

Mack was very helpful and informative. Unable to access the portal, I was unable to pay my service charges but this was soon resolved. Thank you Mack

The 'residents' involved in the 'RTM' remain anonymous until such time that their names appear on communal notice boards. They are cowards. They could get away with murder. I have sent screenshots of my emails (complaints/details of harassment/unauthorised access etc.) to FirstPort's solicitors. 'Gaslighting' (i.e. trespass) should be made a criminal offence. I am an owner/leaseholder/resident and I have had daily harassment since 1st October 2024. FirstPort staff could also take advantage of the situation and carry out a bit of gaslighting to brighten up the working day. I suppose it is quite difficult to sack 'staff' if they are above a certain age and living as residents in a block of flats. It is a totally corrupt system of property management. 'Commonhold' HAS been introduced through the back door and I shall not listen to anyone on the subject. It is totally corrupt. Dear Reader - please do not give me a lecture on leasehold/freehold etc. I get it. I get it. I get it.

Up to their old tricks. Taking your management charge and doing nothing. The windows at our development were cleaned twice last year, and haven't been cleaned since. Don't need to close our blinds when it's sunny, it's like having tinted glass.
The communal gardens are totally overgrown. They used to be beautiful.
Let's call it what it is. Theft. They're taking residents money and doing absolutely nothing. There's a whole raft of work from levelling paving, repairing gates, clearing gutters to replacing rotting windows and fascias that was promised to be completed before last Winter.
Nothing, nada, zilch, zip. At least Dïçk Turpin wore a mask. You'd be crazy to employ these charlatans.

We are writing to submit a formal complaint and insist that this matter be escalated immediately to the highest authority within your organization. We have no interest in attempts at resolution at lower levels and require a final, comprehensive response so we may take our grievance to the Property Ombudsman.

For nearly 9 years of living in our property, we have endured gross mismanagement and neglect by FirstPort, resulting in relentless financial and emotional hardship.

Since FirstPort assumed control of our estate, we have experienced a revolving door of over six property managers, none capable of effective management. Years ago, a sewage leak caused by a communal waste pipe failure exposed us to raw sewage and black mould for over three years before any action was taken. This appalling delay alone inflicted serious damage to our health and wellbeing, yet this is only background context to our ongoing ordeal.

Our primary grievance concerns the badger infestation outside our property, first reported to your team on 31st March 2023. Despite assurances of efforts to obtain DEFRA licensing for removal, no effective action has been taken. Over nearly two years, the problem worsened drastically—badgers took over the rear exit, which became unusable, forcing us to navigate dangerous and compromised access points. This was compounded by electrical failures and vandalism to the front communal door, further restricting our access.

The infestation led to a rat problem within the walls and ceilings, confirmed by Rentokil after months of neglect, due to licensing bureaucracies and your refusal to manage the issue proactively.

These failures have devastated us financially. Our attempts to sell the property—beginning in July 2023—have been repeatedly thwarted by delays and misinformation from your team. The property transfer pack took five months to arrive, causing our first buyer to pull out, incurring significant legal fees and financial losses. Our second sale failed due to your inability to provide guarantees regarding service charge increases linked to the damage and remedial works caused by the badgers. The most recent sale is now in jeopardy because of incorrect statements made by your property transfer team, misleading solicitors and lenders into believing no removal or repairs are planned.

The cumulative financial strain is overwhelming. We have been forced to take out loans to cover mortgage payments and extortionate service charges, which have soared since FirstPort took over (previously £80/month under Chamonix with far superior service). We currently owe our solicitor £2,000 in fees from failed transactions directly linked to your company’s mismanagement, and we are at risk of losing the sale yet again.

This situation is untenable. We cannot afford to continue living in a property so poorly maintained and mismanaged, nor can we absorb the escalating financial burden your company has imposed.

We demand the following immediate actions:

A formal letter retracting the erroneous statement made to our solicitors, enabling us to salvage the current sale.
A refund of the past 12 months’ service charge payments, which we have faithfully paid, to cover our outstanding legal fees resulting from your failures.
Furthermore, until satisfactory action is taken and a clear solution is reached, we will consider withholding any future service charge payments. This ongoing saga must be resolved urgently, not only for our sake but for the wellbeing of future residents condemned to this estate.

We expect swift escalation and resolution.

There is always support available. , Areas for washing and refuse are accessible and looked after we'll.
There are several opportunities to meet with other residents each week for coffee, conversation, keep fit, quizzes and outings.

I would like to appeal for a visit to our retirement village by someone in authority from First Port (if indeed you are responsible for the site). I, amongst others, am very unhappy by the way we are being treated by your development manager. Please respond to this email.
Should you require my details I am available to send them to you.
Northwell place swaffham

I am satisfied with the Development Manager's contributions and efforts to improve the development.
The management by First Port however, needs to be improved. We are still awaiting feedback regarding our Service Charges. Whilst there was an initial letter advising delays, they have failed to keep us informed with latest developments or as to when we can expect these bills.

Always helpful. Always goes the extra mile. Friendly and reliable