FirstPort Reviews 22,941

5* today for Claire who was very helpful and clearly took time to understand and to search for the information I needed for property transfer. Previously have found staff in property transfer very good but other experiences of contact with Firstport have been frustrating as emails ignored and often not able to connect to Firstport portal. But Thank you Claire.

Excellent service from Rita. She is always friendly and professional. I have lived here for a year now and can enjoy my flat, knowing that everything to do with the building is taken care of. Rita is an asset to the Company.

Mandy is an excellent manager. Very professional, supportive and reliable. She ensures all residents are welcomed and encouraged. She irons out any concerns and ensures the site is efficiently and safely managed at all times.

Gerri was very helpful and was able to answer my query fully and quickly. She also went the extra mile and offered to email me a document immediately.

Manager Paul Parsons has always been most considerate and helpful to all residents and their visiting relatives and friends. He always has a cheerful disposition regardless of any ongoing stressful situations. Personally I have had plenty of help and advice due to falls and degeneration of my physical capability. I have lived here 3 years and am so glad I moved when I did. My daughter is in complete agreement regarding that.

As Development Manager, Rita clearly cares deeply about the development and ensures the building and residents are well cared for - sometimes in difficult circumstances!

I helped my Mum move to Coachman Court in Rochford a little over a year ago and I have to say, we can't praise it highly enough. If I'm honest I had no idea that such nice places existed, but Sarah, the Manager and her team are absolutely amazing. Sarah and her Assistant Managers have a brilliant rapport with both the residents and their families creating a warm and welcoming environment, where everybody, very quickly feels at home. There are events throughout the year and while residents (and their families too) are encouraged to come along, they are free to dip in and out as they please. Coachman Court is a Living Plus complex, so weekly housekeeping is also included in the service charge. Kerry and her team of lovely housekeeping ladies are on site daily and they do a fabulous job of keeping everything absolutely spotless - the communal areas feel like a hotel and laundry is washed, pressed and returned on the same day. With Sarah or one of her Assistant Managers on site 24/7, there is the reassurance, that if there is an emergency, someone who genuinely cares, will be there to help within minutes. Thank you Sarah and the Team at Coachman Court!

Yvonne is very approachable and will help you if she can

Firstly I made a Formal complaint on 28-3-26 to FirstPort concerning issues with the stand in Development Manager, this is a follow up email concerned with the issues I raised, plus the result of my main concern of a worker of a Gardening Contractor on our “Site”.
On 8-7-25 l asked this individual about finishing a neighbours Hedge he had started and then left previously, he said he did not like coming around to that bit of the garden as he had previously had an argument with another of my neighbours, and wanted to “ Deck them and lay them out” with Foul language, and an offensive name of another resident, I was so upset and doubly surprised. So I thought on this individuals next visit I would try and get him to tell me this all again while I recorded him, and on the 22-7-25 in the front car park of Priory Court this is what I, had to help him on by speaking his type of language, but I think when he repeated what he had previously said, he seemed quite proud of his horrendous statement.Trying to get my stand in Developement manager to investigate was difficult to say the least, all I could get from him was, I’ll
have a word with him, case closed, I think he must of told his superiors this as my case was closed by FirstPort as well, but was reopened straight away when I contacted Trading Standards, a very helpful lady there contacted FirstPort on my behalf.
FirstPort told my stand in Developement manager to investigate, so managed to get him to record my recordings, he told me he would have to send all his notes and recordings to someone up high at FirstPort and would write to me, that never happened, as far as I can make out they told him, he had to do the report.
The gardener after twice denying he said anything, the stand in Manager must of played him the recording, and in the letter, said I didn’t know I was being recorded, I
will not do it again. My stand in Manager also sent me a letter condemning me for using “Foul” language, when I
had already explained that I used the same language as the gardener to gain his confidence, but seems the stand in manager was not interested when I played the recording's. So the gardener has been found guilty of threatening to assault an elderly resident and use horrible names of two others, been told by letter, I was copied in, not to do this again or else your Contract will be cancelled, and he has been back on Site twice since that letter, still leaves me very much “Concerned” for all the Residents at Priory Court.
I have passed my emails and pictures to Trading Standards and the local Newspaper, but do not think they can help, as only a “Threat” so nothing has happened I assume.
One of the other issues the £6000 on Furniture, even though my stand in manager says as a Resident I am entitled to information, tells me, this was over a year ago
there was only one quote ( told me two previously ) and was signed off by a Development manager ( Previously told me a Director ) so he cannot see any reason to continue with this question.
My other issues or concerns no replies to, only one or two, all others ignored. But one other bit have actually now got some Signage being put up for when Gardeners
and other Contractors are on Site, and being made to sign in, this is a step in the right direction.

I am still awaiting the final audited accounts from First Port for a property I sold before Christmas. This sale was after many months of chasing First Port for these outstanding accounts which should have been included in the expensive management pack at the time of sale stc. I had to arrange a considerable retention fee to complete the sale and I am still not able to claim this money back as the accounts are still not available despite my solicitor and I chasing them. First Port needs to provide these accounts now so the money can be reclaimed. I hope this can be rectified immediately and my solicitor and I can be contacted with the required documents.

Not too happy with their website, but that is another story. Managed to get through on the phone and dealt with Kane who sorted out the problem very quickly and efficiently. Very courteous and helpful.

After years of charges for services not provided debited to us in support of inflated invoices from their contractors we finally managed to move to a different Property Management Company. FirstPort still issuing invoices to us and forcing us to pay. Still no handover completed to the new maintenance company and even if there is no contract with FirstPort anymore, we are still charged of admin fees and no funds have been transferred yet to the new Maintenance company. No communication, only unpleasant letters and invoices for a contract they do not hold with us anymore. This is not just our block of flats (Merlin Court in Greenhithe) but the same has happened and happening to other block of flats around Greenhithe.

Dreadful liars. I bought a house from Bloor, who explained that the fee of £180 will go up "with inflation". Firstport claim Bloor are lying, Bloor confirm this is what they were told. After one year? Increased to £280 - apparently, they think inflation is running at around 55%! After two years? up another huge chunk. When I asked why, they said maintenance of the buildings has become expensive. There are no buildings that they maintain on site. They are just outright liars. They also sent me a "late fee" even though I paid on time, and then threatened to send bailiffs because I didn't pay the fictitious late fee within 5 days. They are the most awful company it is possible to imagine, blatantly lying and making up crap to make money. All they care about is money, and they dress it up pretending to offer some sort of service, but I have no idea what they think they do here, the only evidence they exist is the mountain of money-hungry demands and threats to line their pockets. They have no shame either, they are compulsive liars, they actually believe the nonsense they spout. Firstport will reply to this report with lies ... they know no other way. Unfortunately most of us don't have the time or money to legally pursue these tyrants, and so their ransoms just keep rolling in. PS: They now are trying to have my report removed by claiming I am not a real customer, a different type of lie to add to their repertoire. I hope this review reaches many people before they find a way to have the truth silenced. Dreadful people. PPS: MO has requested my info so as to escalate the issue - how do you escalate dishonesty and an absence of morals?

Probably the worst company I have ever dealt with.We have complained that our lift is out of action numerous times and have so far not fixed the issue which has been going on for months.Dont even bother using their reporting website because they obviously don’t even look themselves selves

Helpful with queries especially parking on site.

Re: Chertsey Common Longcross (Kitsmead Lane( KT16 9EF. In spite of several previous calls to Firstport.co.uk about the lack of dog-refuse bin maintenance, bins are overflowing again as they have not been emptied for several months. It poses a serious health hazard. Trustpilot’s message to me states extra information has been requested by Firstport but they have not contacted me at all. This is an on-going issue.

Atrocious service, lack of communication/response, lack of action to resolve issues. I raised a number of issues with the Property Manager towards the end of last year and I followed-up via email and text for an update, as most issues still remain unresolved some 6 months later, and I'm STILL waiting for a reply and any kind of update as to when the issues will be resolved. They keep increasing their charges, but do very little for the money they take. Absolutely awful company!

I’m currently in the process of buying a 1 bedroom flat in Shirley Oaks village. My offer was accepted on 4th November 2025 and I’m still nowhere near exchange. The agents have been chasing daily and yet trying to get the leasehold pack from FirstPort has been like trying to get blood out of a stone. It has finally been released after the seller paid extra money to have it expedited and yet it has come through still with missing information. I am reconsidering buying this property now as FirstPort are so slow and unresponsive that I fear when I come to sell I’m going to have the same issues. This is costing me hundreds of pounds and I’m in effect homeless as my property sold in February. Shocking service

Kane was courteous, listened to my issue and provided a prompt and satisfactory resolution.

I think things are going as they should be progressing along. A calm living environment is always to be sort.