First Tech - Houston Reviews 

26
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TrustScore 4.5 out of 5

4.7

1701 City Plaza Drive, 77389 Spring, TX, US

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Rated 5 out of 5 stars

"I highly recommend Jason Warren for his exceptional service and outstanding customer care. He went above and beyond, bringing a fantastic attitude and incredible attention to detail to the table. It... See more

Rated 5 out of 5 stars

Accounts rep - Sue Pongkhamsing is very helpful and she follows up to make sure any request or issues are resolved quickly. Sue provided information on services offered by First Tech and explains det... See more

Rated 5 out of 5 stars

I’ve been using the Bank First Teach app, and I’m really impressed! The interface is clean and easy to navigate, making banking tasks simple and stress-free. I love how secure and reliable the app fee... See more

Company replied

Rated 5 out of 5 stars

1) The prompt and swift response of Mr. Jason Warner 2) Immediate taking care of customer, makes feel someone taking care results to gain trust which is very much needed in terms of the banking 3) D... See more

Company replied


Company details

  1. Federal Credit Union
  2. also in
  3. Car Finance and Loan Company
  4. Credit Union
  5. Financial Institution
  6. Financial Planner
  7. Mortgage Lender

About First Tech - Houston

Written by the company

logo

Not-for-profit, member-owned, and committed to your financial wellbeing.

First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.

Why choose First Tech?

  • One of the largest credit unions in the country
  • Money.com’s Best Credit Unions for three years running (2022-2024)
  • 2022 American Banker Best Customer Experience (4th in the nation)
  • A CNN Best Home Improvement Loan pick for fast funding (February 2024)
  • Best Health Savings Accounts by Forbes (February 2024)
  • Best Small Personal Loans for fast funding by CNN (February 2024)
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Convenience

Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.

Innovation

First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.

Advocacy

As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.

Service

Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.

Security

First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.

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Community commitment
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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

26 reviews

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4.7

All reviews

(26)

4,431 reviews in the last 12 months

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Rated 5 out of 5 stars

Stacey is great

Stacey is great! Love First Tech Houston!!
Five Stars ⭐️ ⭐️⭐️⭐️⭐️ ALL THE WAY!!!

September 22, 2026
Unprompted review
Rated 5 out of 5 stars

Jason Warren - First Tech

"I highly recommend Jason Warren for his exceptional service and outstanding customer care. He went above and beyond, bringing a fantastic attitude and incredible attention to detail to the table. It is rare to find someone who takes such obvious pride in their work. Thank you, Jason, for making this such a seamless and positive experience!"

September 24, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

Accounts rep - Sue Pongkhamsing is very helpful and she follows up to make sure any request or issues are resolved quickly.
Sue provided information on services offered by First Tech and explains detail about it clearly. Great person to talk to about banking at First Tech.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service and great team

Amazing service and great team. Thank you Jason and Mona

July 24, 2026
Unprompted review
First Tech - Houston logo

Reply from First Tech - Houston

We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!

Rated 5 out of 5 stars

Outstanding service from advisor Jason — highly recommend!

Without a doubt, the service I received from advisor Jason has been one of the best banking experiences I’ve ever had. His guidance throughout the process, and especially his patience in explaining every detail, is exactly what keeps me coming back to this bank. Thank you for such dedicated and personalized attention — it makes dealing with the bank a genuinely enjoyable experience.

July 13, 2026
Unprompted review
First Tech - Houston logo

Reply from First Tech - Houston

Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!

Rated 5 out of 5 stars

I have been a member of First Tech FCU…

I have been a member of First Tech FCU for 17+. The people Mona, Stacey, Jason, Paul, Sue have always been friendly and proficient at meeting my needs, over the years! Stop by get to know them and enjoy financial services like years gone by...

July 10, 2026
Unprompted review
First Tech - Houston logo

Reply from First Tech - Houston

We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!

Rated 5 out of 5 stars

Jason did an amazing job.

Jason was friendly, polite, and very informative, not to mention very efficient in taking care of my business.

July 3, 2026
Unprompted review
First Tech - Houston logo

Reply from First Tech - Houston

We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!

Rated 5 out of 5 stars

The people at Firsttech in Houston are…

The people at Firsttech in Houston are great. I have banked with Jason Warren for almost 8 years now and have gotten excellent support always. One of the reasons I continue to bank with them

June 25, 2026
Unprompted review
First Tech - Houston logo

Reply from First Tech - Houston

Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!

Rated 5 out of 5 stars

Manuel understood my situation very…

Manuel understood my situation very well and guided me very well in a very calm and proper manner. Their expertise in handling all kind of customers seems very good. Let's continue the trend.

May 11, 2026
Unprompted review
First Tech - Houston logo

Reply from First Tech - Houston

We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!

Rated 5 out of 5 stars

Trust gaining scenario

1) The prompt and swift response of Mr. Jason Warner
2) Immediate taking care of customer, makes feel someone taking care results to gain trust which is very much needed in terms of the banking
3) Dealing with patience and understanding the needs with proper guidance and support

May 7, 2026
Unprompted review
First Tech - Houston logo

Reply from First Tech - Houston

Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!

Rated 5 out of 5 stars

Great customer service!

The customer service has always been top notch. I appreciate Stacey for listening to my concerns and going above and beyond. This location in general has been amazing overall!

May 5, 2026
Unprompted review
First Tech - Houston logo

Reply from First Tech - Houston

We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!

Rated 5 out of 5 stars

Stacey was an absolute professional the…

Stacey was an absolute professional the moment I walked in . I appreciate her for take the time to answer all my questions and assist me with my accounts . She’s been the best so far

March 17, 2026
Unprompted review
First Tech - Houston logo

Reply from First Tech - Houston

We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!

Rated 5 out of 5 stars

Jason was friendly & professional

Jason was friendly & professional - he answered all of my questions & got me in and out quickly without me.feeling rushed!

March 4, 2026
Unprompted review
First Tech - Houston logo

Reply from First Tech - Houston

Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

I’ve been using the Bank First Teach…

I’ve been using the Bank First Teach app, and I’m really impressed! The interface is clean and easy to navigate, making banking tasks simple and stress-free. I love how secure and reliable the app feels, and transactions are processed quickly without any issues. The features are very user-friendly, from checking balances to transferring funds, and everything works smoothly. It’s definitely one of the best banking apps I’ve tried, highly recommend it!

January 8, 2026
First Tech - Houston logo

Reply from First Tech - Houston

Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

It was great as Sue Pongkhamsing was…

It was great as Sue Pongkhamsing was very helpfull

September 23, 2025
Unprompted review
First Tech - Houston logo

Reply from First Tech - Houston

Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

Tahzeen Nasiem

Tahzeen Nasiem was amazing in helping me open a business account. Her communication was unmatched; she made this process so smooth and convenient. Would highly recommend!

September 10, 2025
Unprompted review
First Tech - Houston logo

Reply from First Tech - Houston

We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!

Rated 5 out of 5 stars

I spoke with Cara!!! 🙌🏾

I spoke with Cara! Very professional and explained every step of the process from beginning to end. Cara is top notch and you can tell she loves her job. She highly knowledgeable in her work and I could feel her smile the entire time I spoke to her. There was a slight issue with the payoff on my vehicle, but Cara ensured me she would take care of it and call me back with a solution; and she did just that. Thank you Cara and the team at First Tech Federal Credit Union for everything. It was a great experience! I look forward to working further with your company!!

August 2, 2025
Unprompted review
First Tech - Houston logo

Reply from First Tech - Houston

We’re always here to help. 🙌

Rated 5 out of 5 stars

Jason and Sue both are fanatic

Jason and Sue are great and helpful to finalise the Auto loan. Jason did the initial
Process and loan got approved in 2 hrs and got the final cheque in the same day. I went to collect the documents and got introduced to Sue and she is great and looked after my needs.

August 5, 2025
Unprompted review
First Tech - Houston logo

Reply from First Tech - Houston

We’ll be sure to pass this along! Gobi will be thrilled to hear your kind words.

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