First Thought Financial Reviews 

956
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being brilliant, professional, and genuinely caring, making the process smooth and easy to understand. Many highlight the exceptional service, noting that advisors are knowledgeable, patient, and provide tailored advice without pressure. Reviewers appreciate the clear communication, efficiency, and the overall enjoyable user experience when dealing with their financial needs. However, some customers also mentioned that certain questions were repetitive, which unnecessarily prolonged the process. Conversely, a small portion of people reported issues with an advisor's conduct and the provision of policy documents after payment.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their knowledge, professionalism,... See more

Service

Clients share positive opinions on service, highlighting the professionalism, expertise, and helpfulness of... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and professionalism... See more

User experience

Customers consistently note positive experiences with the user experience, often describing the process as... See more

Product

Reviewers highlight positive aspects of product, with many finding exactly what they were looking for and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Denise and Lewis were both brilliant from start to finish. There were a few bumps along the way, but they kept everything moving and pushed things over the line when it mattered. Communication w... See more

Rated 5 out of 5 stars

Ben Collins was incredible to work with when he sold me my life insurance policy. From the very first conversation, he made everything clear and easy to understand. He took the time to explain all my... See more

Rated 5 out of 5 stars

Virren Parmar is excellent! I contacted about 9 months ago and there was no annoying, constant sales calls, just clear communication and someone who is clearly incredible at their job. Ive now come ba... See more

Rated 5 out of 5 stars

Virren Parmar From First Thought Financial was great from the start to finish! He understood life sometimes gets in the way of these phone calls and was patient, took the time & remembered previous d... See more


Company details

  1. Mortgage Broker
  2. Financial Consultant
  3. Insurance Broker

Written by the company

We are here to guide you through the whole process, whether this is your mortgage or updating your protection for your business or loved ones. Here at First Thought Financial, we make the whole process simple and straightforward and by getting to know you we can really understand your individual situation to find you the most suitable solution. We can also help with many ways to protect your family and your standard of living when you need it most. There are various ways in which a family can protect itself, and because of the large range of products available, there is usually an appropriate policy for most circumstances, and most budgets. For a Free initial review or to arrange an appointment with one of our advisers, please call 01923 606 808 or visit www.firstthoughtfinancial.com


Contact info

4.9

Excellent

TrustScore 5 out of 5

956 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(956)

177 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good communication and…

Very good communication and professional approach and at the same time very nice conversation. I’ve got all information I needed and everything go smoothly and without any complications or stress

April 21, 2026
Rated 5 out of 5 stars

I spoke with Ashley

I spoke with Ashley, explained everything to me to my understanding, provided me with the best policy. Good working Ashley, keep it up

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

The company provided options to…

The company provided options to consider.
And were keen to make sure that you understood the different policies and what esch offered.
There was no hard sell, rather a flexible approach.
Professional and clear communication, too..

April 16, 2026
Rated 5 out of 5 stars

Phil taylored my insurance to my…

Phil taylored my insurance to my specific needs. I have no dependents so he worked the policy to benifit me if i were to becme ill or injured. It also included funeral costs which i was concerned about,i didnt want to leave my family a bill.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

After several months of thinking to get an income protection for myself I’ve finally decided to get one. I had an advisor named Cody (hope I’ve spelled it right) who was extremely helpful on the phone . Answered to all my questions and explained everything. He was really reassuring and professional and I highly recommend this service.

April 8, 2026
Rated 5 out of 5 stars

I'm grateful to them

I'm grateful to them, as I received the whole great service and explanations about the singing policy. They explained perfectly and very clearly and chose the right plan for me. Thank you.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Cody Allen

Cody Allen, was very knowledgeable and helpful explaining everything fully, making sure that I had the most appropriate policy for being self employed. Thank you Cody 🤩

March 30, 2026
Unprompted review

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