Denise and Lewis were both brilliant from start to finish. There were a few bumps along the way, but they kept everything moving and pushed things over the line when it mattered. Communication w... See more
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We are here to guide you through the whole process, whether this is your mortgage or updating your protection for your business or loved ones. Here at First Thought Financial, we make the whole process simple and straightforward and by getting to know you we can really understand your individual situation to find you the most suitable solution. We can also help with many ways to protect your family and your standard of living when you need it most. There are various ways in which a family can protect itself, and because of the large range of products available, there is usually an appropriate policy for most circumstances, and most budgets. For a Free initial review or to arrange an appointment with one of our advisers, please call 01923 606 808 or visit www.firstthoughtfinancial.com
Contact info
First Floor, 112–114 High Street, WD3 1AQ, Rickmansworth, United Kingdom
- 01923 606808
- info@firstthoughtfinancial.com
- www.firstthoughtfinancial.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 week
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good service
Very good communication and…
Very good communication and professional approach and at the same time very nice conversation. I’ve got all information I needed and everything go smoothly and without any complications or stress
I spoke with Ashley
I spoke with Ashley, explained everything to me to my understanding, provided me with the best policy. Good working Ashley, keep it up
The company provided options to…
The company provided options to consider.
And were keen to make sure that you understood the different policies and what esch offered.
There was no hard sell, rather a flexible approach.
Professional and clear communication, too..
Phil taylored my insurance to my…
Phil taylored my insurance to my specific needs. I have no dependents so he worked the policy to benifit me if i were to becme ill or injured. It also included funeral costs which i was concerned about,i didnt want to leave my family a bill.
Well when we agreed through the quote…
Well when we agreed through the quote he told me £13 then rung me back sorry £15 after agreeing…
Funny he didn’t say £11
Great experience
After several months of thinking to get an income protection for myself I’ve finally decided to get one. I had an advisor named Cody (hope I’ve spelled it right) who was extremely helpful on the phone . Answered to all my questions and explained everything. He was really reassuring and professional and I highly recommend this service.
I experienced very good customer…
I experienced very good customer service from the guy that I deal with.
Great customer service.
I'm grateful to them
I'm grateful to them, as I received the whole great service and explanations about the singing policy. They explained perfectly and very clearly and chose the right plan for me. Thank you.
Cody Allen
Cody Allen, was very knowledgeable and helpful explaining everything fully, making sure that I had the most appropriate policy for being self employed. Thank you Cody 🤩
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