First Vehicle Leasing Reviews 

833
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 221 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the professional and friendly staff who go above and beyond to make every step of the leasing journey very easy to navigate. People deeply appreciate the detailed guidance provided throughout the transaction, ensuring that buyers feel supported, informed, and completely confident in their choices. Some reviewers were not happy with delivery scheduling, frequently mentioning frustrating delays, conflicting arrival dates, and poor communication regarding timing. A few other people also felt that customer support became unhelpful and unresponsive when unexpected problems arose with their vehicle orders.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, often describing the overall experience from start to finish... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that vehicles often... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are always helpful,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting smooth and hassle-free journeys from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Third time using this company, all staff are helpful, efficient, not push or sales-y at all make you feel really comfortable and always get the best price. Great delivery, easy to book in collections... See more

Rated 5 out of 5 stars

I had Nick (Tynan) looking after me. He was excellent from start to finish ensuring I was kept in the loop at every stage and making sure everything went smoothly. Even following hold ups in the p... See more

Rated 5 out of 5 stars

Exceptional seamless service from start to finish. The staff were so helpful answering any questions or concerns put to them. The processes were straight forward and we received our new car within... See more

Rated 5 out of 5 stars

First Vehicle Leasing are an exceptional company. The service I received from the whole team was fantastic. Highly professional, courteous and polite throughout the process. I started my searc... See more


Company details

  1. Leasing Service
  2. Car Leasing Service

About First Vehicle Leasing

Written by the company

With over 20 years experience - whether it's for business or personal use, we will tailor a low cost and flexible car leasing package that is just right for you and your budget!

We've made a cheap car lease easy and accessible to everyone, visit our web site and see for yourself just how competitive we are.
Our budget-based search facility makes hunting down the most competitive lease deals simply child's play - just select your budget price-range and there you have it - you won't find a better price anywhere! And you can get a direct price by using our instant quotation facility - nothing could be simpler.

Visit us today at First Vehicle Leasing and find out for yourself why we are first... or call us for free on 0333 222 3296 today.

Best UK Car Leasing Deals for Personal and Business contracts

Written by the company

Promise 1: The best deal.
A great deal. We negotiate with manufacturers and dealers daily to secure vehicles at prices others simply can't match. Try us.
Promise 2: The best service.
We know cars, and we have a large team of experts at the end of the phone ready to help you, with an average of over ten years of experience.
Promise 3: No sales pressure.
We recognise that an enquiry is just that. It is not an invitation to harass you with phone calls or 'buy now' emails. We don't need to push people into doing business with us. We have been in business since 1999 because we respect our customers' privacy.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

833 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(833)

219 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Amateur hand over of the car

Amateur hand over of the car
Just some guy drove 300 miles &had only been working for your business 1month then just asked me where the train station was to get back home laughable really on the positive side the car was in one piece and good to go.Regards G,Kelly

April 22, 2026
First Vehicle Leasing logo

Reply from First Vehicle Leasing

Hi George

I'm really sorry to hear delivery of the car did not meet your expectations. Delivery of the car is organised by our suppliers and we will pass this on to them to let them know your were not happy with the way delivery went. We do have an agreement with all our suppliers as to how cars should be delivered and it has clearly not been met here.

Apologies again and, should you want to discuss this further, please email me - crm@fvl.co.uk

Duncan

Rated 5 out of 5 stars

Amazing!

Amazing! They had by far the best deal and it just got better from
There! Incredible efficient service. Car delivered within 10 days from
Order and most of those days was waiting for my new DL to come! I work in the industry and I’m genuinely blown away by how good they have been! Thanks!

April 22, 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS !!

SCAMMERS !!! Posting non existent lease deals on their website to obtain potential lease client details.
Screen shots below of lease deals advertised on their website but when you enquire about advertised deals they require your information and then tell you the deal doesn’t exist !
Should be illegal.

April 13, 2026
Unprompted review
First Vehicle Leasing logo

Reply from First Vehicle Leasing

Hi Sara

I would really like to understand what has gone wrong here but can find no trace of you in our system. Can you please email me at crm@fvl.co.uk to provide more details so I can look into this for you, please?

Thanks

Duncan

Rated 5 out of 5 stars

Very happy customer

I gave been using FVL for a number of years now, first class service and I am delighted with my new car. Chris was very knowledgable and answered all my questions, no problems and great service!

April 11, 2026
Rated 5 out of 5 stars

Speaking to all staff at FVL made it so…

Speaking to all staff at FVL made it so easy and helpful in leasing my new car ..
I have leased off FVL for over 10years and wouldnt consider using any other lease company and i do my research very thorough ..
I have spoke many times to my agent Peter Sherry over the years about cars and found him absolutely brilliant at his job from searching & guiding me to what the perfect fit for me was... nothing was too much for him and is a credit to FVL as a business as all staff are with FVL.
Through the years with the backup service from FVL i have recommended it to many people based on personal experience and if anyone is going to use a lease company they wont find better than FVL.
Frank Storey..a 100% satisfied customer now & for the future

April 3, 2026
Rated 5 out of 5 stars

First time leasing

First time I had been through the vehicle leasing process so wasn't sure what to expect. The whole process was smooth with staff at First Vehicle Leasing being very helpful throughout the process. Many thanks

March 25, 2026

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