First Vehicle Leasing Reviews 

848
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff are remarkably polite, attentive, and consistently ready to answer any questions or concerns that arise. Consumers also appreciate the clear guidance provided from the initial inquiry all the way through to the final vehicle handover. People note that the overall process remains entirely straightforward and dependable. However, some people mentioned encountering frustrating delays regarding delivery schedules, which occasionally led to unexpected changes in their daily plans. A few reviewers also noted receiving conflicting information or experiencing poor communication from support teams when unexpected problems arose with their orders.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being highly professional, courteous,... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are helpful and make the leasing... See more

Delivery service

Customers had positive experiences with delivery service, praising timely arrivals on scheduled dates and... See more

User experience

Consumers find user experience to be positive, highlighting simple administration processes and a modern CRM... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Third time using this company, all staff are helpful, efficient, not push or sales-y at all make you feel really comfortable and always get the best price. Great delivery, easy to book in collections... See more

Rated 5 out of 5 stars

Exceptional seamless service from start to finish. The staff were so helpful answering any questions or concerns put to them. The processes were straight forward and we received our new car within... See more

Rated 5 out of 5 stars

This was my first experience in using FVL. I used them because firstly the general overall reviews were positive and the pricing was very competitive. Georgina was a delight to work with - she was alw... See more

Rated 5 out of 5 stars

I'm a first time car leaser and FVL made the process really straightforward for me. Reece Barratt handled my offer and couldn't have been more helpful. The website and online contract arrangement all... See more


Company details

  1. Leasing Service
  2. also in
  3. Car Leasing Service

About First Vehicle Leasing

Written by the company

With over 20 years experience - whether it's for business or personal use, we will tailor a low cost and flexible car leasing package that is just right for you and your budget!

We've made a cheap car lease easy and accessible to everyone, visit our web site and see for yourself just how competitive we are.
Our budget-based search facility makes hunting down the most competitive lease deals simply child's play - just select your budget price-range and there you have it - you won't find a better price anywhere! And you can get a direct price by using our instant quotation facility - nothing could be simpler.

Visit us today at First Vehicle Leasing and find out for yourself why we are first... or call us for free on 0333 222 3296 today.

Best UK Car Leasing Deals for Personal and Business contracts

Written by the company

Promise 1: The best deal.
A great deal. We negotiate with manufacturers and dealers daily to secure vehicles at prices others simply can't match. Try us.
Promise 2: The best service.
We know cars, and we have a large team of experts at the end of the phone ready to help you, with an average of over ten years of experience.
Promise 3: No sales pressure.
We recognise that an enquiry is just that. It is not an invitation to harass you with phone calls or 'buy now' emails. We don't need to push people into doing business with us. We have been in business since 1999 because we respect our customers' privacy.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

848 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(848)

171 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First ever lease!

Information was accurate and timely, the vehicle was in perfect condition and delivered to me as stated, I am very pleased with the entire experience.

October 3, 2026
Rated 1 out of 5 stars

Car broke down within weeks of delivery…

Car broke down within weeks of delivery because it was sent to me in a sub- standard condition. FVL weren’t interested at all.

August 22, 2026
First Vehicle Leasing logo

Reply from First Vehicle Leasing

Hi

I'm really sorry to hear the car broke down. Unfortunately, the responsibility for the manufacture and good running of the vehicle lies with the manufacturer of the vehicle rather than with us.

The suppliers we use will check the vehicle before delivery to ensure it is in good working order and a car would never be deliberately delivered to anyone in sub standard condition. However, sometimes things do go wrong and hence why all manufacturers provide a warranty for their vehicles.

Therefore, when things like this happen, we will advise you to contact the manufacturer directly or your local franchise dealership to have any faults looked at. It is not that we are not interested, just that we are not responsible for any faults with the car.

If you would like to discuss this further, please email me - crm@fvl.co.uk

Duncan

Rated 4 out of 5 stars

Great admin but vehicle handover rushed.

Good communication and service from the admin side. However, the actually delivery of the vehicle I felt a bit under pressure to accept a delivery time to suit the driver and the handover of the vehicle was a bit rushed. Granted it was raining but I thought more time could have been afforded to me as a first time leader.

September 2, 2026
Rated 5 out of 5 stars

Csr leasing

I have used company over the past 10 years on 4 ocassions Very experienced, knowledgeable snd helpful. Would highly recommend

August 28, 2026
Rated 5 out of 5 stars

First Vehicle Leasing review.

Both prompt with their email and text responses as well as on the phone. Polite and helpful in all instances with any issues resolved in particular around my changing the delivery date of the vehicle due to holiday.
Overall I’d recommend First Vehicle Leasing.

August 21, 2026
Rated 5 out of 5 stars

What a great service from start to…

What a great service from start to finish Peter Sherry was absolutely magnificent I would highly recommended dealing with him as he made the whole process so simple and painless.
Thanks again FVL and cant thank you enough Peter
10/10 absolutely delighted customer.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

The lady I dealt with worked very hard…

The lady I dealt with worked very hard to find the exact make and model and even my preferred colour. There was clear and regular communication and she even arranged to delay the delivery until the date I requested.

August 19, 2026

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