Third time using this company, all staff are helpful, efficient, not push or sales-y at all make you feel really comfortable and always get the best price. Great delivery, easy to book in collections... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had Nick (Tynan) looking after me. He was excellent from start to finish ensuring I was kept in the loop at every stage and making sure everything went smoothly. Even following hold ups in the p... See more
Exceptional seamless service from start to finish. The staff were so helpful answering any questions or concerns put to them. The processes were straight forward and we received our new car within... See more
First Vehicle Leasing are an exceptional company. The service I received from the whole team was fantastic. Highly professional, courteous and polite throughout the process. I started my searc... See more
Company details
About First Vehicle Leasing
Written by the company
With over 20 years experience - whether it's for business or personal use, we will tailor a low cost and flexible car leasing package that is just right for you and your budget!
We've made a cheap car lease easy and accessible to everyone, visit our web site and see for yourself just how competitive we are.
Our budget-based search facility makes hunting down the most competitive lease deals simply child's play - just select your budget price-range and there you have it - you won't find a better price anywhere! And you can get a direct price by using our instant quotation facility - nothing could be simpler.
Best UK Car Leasing Deals for Personal and Business contracts
Written by the company
- Promise 1: The best deal.
- A great deal. We negotiate with manufacturers and dealers daily to secure vehicles at prices others simply can't match. Try us.
- Promise 2: The best service.
- We know cars, and we have a large team of experts at the end of the phone ready to help you, with an average of over ten years of experience.
- Promise 3: No sales pressure.
- We recognise that an enquiry is just that. It is not an invitation to harass you with phone calls or 'buy now' emails. We don't need to push people into doing business with us. We have been in business since 1999 because we respect our customers' privacy.
Contact info
Enterprise House, Drumpellier Business Park, Glasgow Road, ML5 1EL, Coatbridge, United Kingdom
- 0800 298 2030
- crm@fvl.co.uk
- www.firstvehicleleasing.co.uk
4.7
Excellent
833 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very efficient service
Very efficient service. No delays in finding the right car, helping through the finance application and delivery of car. Excellent
December 13, 2025
Chris was super helpful at all stages…
Chris was super helpful at all stages of my leasing. This is now my second car through FVL, and he helped arrange the original lease, and my latest one so I got the car I wanted at a good price and with flexibility which was much appreciated. I'll be back again!
December 8, 2025
Unprompted review
Highly recommended - 5 stars!
I can't recommend Chris and the team at FVL enough. Chris has worked closely with the team on their requirements. Very impressed and happy!
December 10, 2025
Unprompted review
The car i wanted in the exact…
The car i wanted in the exact specifications for the price I wanted to pay, delivered to my front door exactly when I wanted it. Really helpful team on the phone and answered all my questions promptly.
Excellent service from my first inquiry to the car being delivered. Wonderful.
December 4, 2025
4th times a charm
This is the 4th time using FVL and could not be happier. They have a great selection of vehicles and good prices. The website makes it easy to customise the deal and the communication is great. Very polite informative people who couldn’t do enough for you.
December 5, 2025
Unprompted review
New car ordered and delivered, chuffed to bits.
The whole process was straightforwards from start to finish, when the car arrived as promised, after we requested a months delay.
December 6, 2025
Everything they did was easy and very…
Everything they did was easy and very articulate. Very nice people to talk to and very helpful.
December 4, 2025
Very straightforward experience
Very straightforward experience, took a couple of days to make happen super easy procedure. The car was delivered on time & in perfect condition
November 30, 2025
Great company
Great company! Efficient & effective communication at all stages of the lease.
July 25, 2025
The process was easy
The process was easy. The car available sooner than anticipated. Delivered on time. All good.
November 27, 2025
Very clear and concise explanation of…
Very clear and concise explanation of the process and very personable staff.
November 27, 2025
All customer service staff very…
All customer service staff very friendly and informative regarding my vehicle enquiry.
Prompt responses during vehicle order was very good.
November 26, 2025
Really easy process from the start to…
Really easy process from the start to the end (car delivery).
November 19, 2025
Really easy to order my new car
Really easy to order my new car, the second I've had with FVL. Chris Peart who managed my account and deal was really helpful and the whole process was simple. Would highly recommend FVL. Thanks so much
November 21, 2025
Unprompted review
Over promise and under deliver
Over promise and under deliver. Finally received my car over a month after promised. Advertised as in stock..it wasn’t..changed colour to receive one that was ready..it wasn’t. Sales bloke stopped communicating once paperwork signed.
November 21, 2025
Reply from First Vehicle Leasing
Hi Lucy
I'm really sorry you did not have a good experience with us. I can see you originally ordered a car with us in May with an estimated delivery of late September so the car was not advertised or sold to you as in stock. Unfortunately, this batch of cars was subject to a production delay with the manufacturer which meant they did not arrive in line with the original estimate. I can also see that you opted to change colour to a one that was coming sooner and it did come sooner (the original car has still not arrived with the dealer). Unfortunately, Paul, who you dealt with when you ordered the car, left FVL so that may be the reason for the lack of comms from him. I can see that other colleagues were in touch with you regularly about your order.
Again, I'm really sorry you an not happy with the way things were handled. I'd be happy to discuss further should you wish. Please email crm@fvl.co.uk
Thanks
Duncan
Easy process from start to finish
Easy process from start to finish. Great service and communication excellent.
November 21, 2025
Highly Recommend
I dealt with Ross Longmuir from the start, and from the initial call I knew I was in safe hands. He always came back to me whenever I had any questions and went above and beyond to get me the car quickly. Couldn’t recommend Ross enough.
November 21, 2025
Unprompted review
Good communication and fairly competitive.…
Good communication and fairly competitive pricing. Got my preferred car with the minimum of hassle.
November 20, 2025
Nothing was too much trouble.
From the first enquiry to getting my car the service was great. I had quite a few questions through out the process and nothing was too much trouble. They always made me feel important. I now have my car and so pleased with everything. Specially the price.
Would definitely recommend and use again.
November 16, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.