Fischer  Reviews 

7,722
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 576 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, friendly, and efficient installation teams for their tidiness and minimal disruption. Many highlight the high quality and effectiveness of the products, including heaters and water systems, often leading to energy savings. The customer service also receives frequent commendation for being helpful, communicative, and responsive. However, some customers noted challenges with customer service, experiencing difficulties in getting timely support or necessary paperwork. A few also felt installations were problematic, citing issues like rushed work, incorrect setup, or units failing shortly after. Additionally, some reviewers mentioned receiving products not as expected, such as incorrect colors or sizes.

What people talk about most

Service

Customers had positive experiences with service, often praising the installation teams for being punctual,... See more

Staff

Reviewers mention positive feedback about staff, with many praising the professionalism, friendliness, and... See more

Product

Customers consistently note positive experiences with product, with many expressing satisfaction with the... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the products as excellent,... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting helpful and knowledgeable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have Fischer classic heaters throughout my property. The sales team and fitters are always friendly and quick, come on time and tidy up after themselves. The system, which I put in to replace oil-f... See more

Company replied

Rated 4 out of 5 stars

Installers professional, quick, neat and tidy. Radiators good in looks and quality. Explained usage as well as handing over the necessary booklets. Excellent customer service from telephone c... See more

Company replied

Rated 5 out of 5 stars

We had a aquafficient 6 water heater fitted one week ago ,so far very pleased with the unit .Dan and his mate from Leicester did a fantastic job the plumbing work is a work of art, they worked very h... See more

Company replied

Rated 5 out of 5 stars

The product was exactly as advertised and just what I wanted. We have already seen savings on our electricity bills as a result of getting the solid state water heater. The installation team worked... See more

Company replied


Company details

  1. Boiler and Heating Service

Written by the company

Fischer has been manufacturing and supplying electric heating solutions for over 75 years and has installed thousands of electric heating systems in UK homes. We offer a full range of highly efficient electric space and water heating solutions including HeatCore radiators, air source heat pumps, electric boilers, and electric water heating. Did you know that 75% of Fischer customers would recommend us to their friends and family? If you are looking to replace your heating systems with a sustainable alternative, please do get in touch for a chat, or order your free catalogue to browse our products. The Future is Electric, The Future is Fischer.

Why Choose Fischer?

Written by the company

A Lifetime of Service
With Fischer, our excellent customer service does not end at the sale. Our heating products will be with you for many years, and we promise that we will be too.
Guaranteed Warmth and Comfort
We utilise 75 years of German Engineered Quality to provide the best electric heating systems for our customers. Our knowledge and experience means we can guarantee comfort and warmth and we're proud to have installed thousands of heating systems throughout the UK.
Recommended By Customers
Did you know that 75% of Fischer customers would recommend us to family and friends and 80% of customers say their home is better heated with Fischer electric radiators? Results from a recent customer satisfaction survey undertaken in 2021. (Out of 560 responses).

10 Year Manufactures Warranty!

For Complete Peace of Mind

For Complete Peace of Mind
All our electric heaters are supplied with a complete 10 year manufacturers warranty.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.5

All reviews

(7,722)

556 reviews in the last 12 months

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Rated 5 out of 5 stars

Fischer All electric solution

Buying a house which was all electric, we were looking for a solution to hot water and heating.
After doing some research Fischer seemed to be the only answer. They took out all our old storage heaters from the 1980s and immersion tank, and fitted new heaters with independent controls and the aquafficient unit for hot water. We now have no tanks and a great shower running off the mains. Martin Sando explained everything and did demonstrations at our initial appointment and was happy to amend our plan when we changed our mind on something. The plumbers Alex and his assistant and Ash and Chris the electricians were efficient, mindful and tidy, explaining as they went and left no mess. All completed in around 4 hours.
We now have a modern, efficient and cost effective system which is easy to use. Not the cheapest option but solved all our requirements in one easy step.

March 16, 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good morning Sue,

Thank you for the review and the feedback regarding you jounrney with us here at Fischer.

We are glad that you are happy with the service that you received from our Hetaing Advisor, Martin Sando, and our installers Alex, Ash and Chris.

If you need any assistance or have any questions, please contact us, and we will gladly help you.

Thank you

Team Fischer

Rated 5 out of 5 stars

Accurate installation

March 16, 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good morning, Mrs Vasileva,

Thank you for the review we really appreciate it.

If you have any questions in the future, please make contact us, and we will gladly help.

Thank you

Team Fischer

Rated 5 out of 5 stars

Excellent system

Excellent system. Very neat and tidy removal of my old boiler and radiators plus install of the new by helpful engineers.

March 13, 2026
Unprompted review
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Reply from Fischer

Good afternoon Mr Gouldsmith,

Thank you for the review and feedback regarding our engineers. We really appreciate it.

If you need any assistance or have any questions in the future, please feel free to contact us, and we will gladly help you.

Thank you

Team Fischer

Rated 4 out of 5 stars

Professional

Professional

March 16, 2026
Unprompted review
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Reply from Fischer

We’re so happy to hear that you have received a great experience from us. Your review has made our day! Our whole team works hard to ensure that we deliver exceptional service time and again.
Thank you for your review, and we hope to serve you again soon.
Yours sincerely
Team Fischer

Rated 4 out of 5 stars

To the point and gave options for…

To the point and gave options for installing

March 11, 2026
Unprompted review
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Reply from Fischer

Good morning Mrs McMillan,

Thank you for the review.. We're glad the installation options were helpful and to the point for you. Thank you for your feedback. We appreciate it!

Have a great day!

Team Fischer

Rated 5 out of 5 stars

The whole experience from start to…

The whole experience from start to finish was brilliant, having read previous reviews that were also brilliant I was sceptical that they were possibly too good to be true, but I needn’t have worried, from the removal of our old heating system to the installation of of five radiators and hot water unit was superb.We couldn’t fault the plumbers and electricians who bent over backwards to make this happen, well done Fischer,

March 9, 2026
Unprompted review
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Reply from Fischer

Good morning Mr. Lavin,

Thank you so much for the great review.

We are thrilled that you felt the whole experience with us from start to finish was brilliant.

Our after-service support is excellent. If you need anything in the future, please contact us, and we will gladly assist you.

Thank you

Team Fischer

Rated 5 out of 5 stars

Great service

Great service, great product, very pleasant installation guys

March 10, 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good morning Mr Smith,

Thank you for the review. We are glad that you are happy with our Service and products.

Please feel free to contact us if you ever need any help or assistance please contact us and we will gladly help.

Thank you

Team Fischer

Rated 1 out of 5 stars

I am very disappointed in the customer…

I am very disappointed in the customer service provided by this company. My 85 year old mother was really happy for her Fischer heaters and bathroom heater to be installed. The installation was rushed and my mother was not shown how to program the heaters. The bathroom heater is far too big for her small bathroom and the thermostat is right down at the bottom and a very small screen and trying to get help from the technical support team has been extremely difficult and frustrating. I am awaiting a response from my written complaint and will hope to get this issue resolved. Please be careful when using this company.

March 13, 2026
Unprompted review
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Reply from Fischer

Good morning Emma,

Thank you for the review and the feedback. I'm glad that I could get this resolved for your mother by arranging for our Heating Advisor to attend on Thursday, and that they have successfully programmed your Bathroom heater, and that your Mother is now happy with the heater.

If you need any help in the future, please feel free to contact me, and I will gladly help you again.

Have a great day!

Thank you

Danny Brewin

Customer Relations Manager

Rated 5 out of 5 stars

Excellent products

We have bought several products with Fisher, and as well as saving money on our heating bills the service has been fantastic and very helpful.

They have great products that work very well.

March 12, 2026
Unprompted review
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Reply from Fischer

Good afternoon Mr Thompson,

Thank you so much for the review and the feedback.

We are glad that you are happy with our service and products, and that they are saving money on your heating bills.

Thank you

Team Fischer

Rated 5 out of 5 stars

The radiators were installed with no…

The radiators were installed with no disruption AND I’ve got a warm conservatory.

March 9, 2026
Unprompted review
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Reply from Fischer

Good afternoon Mrs Westlake,

Thank you for the review and we are glad that you are happy with the heaters in the conservatory.

Have a great day!

Team Fischer

Rated 5 out of 5 stars

Excellent service and product

Excellent service and product. Never had a shower like it, especially after having a new bathroom fitted!
Sam the fitter was tidy and polite and explained the functions perfectly and Becky in customer services was simply lovely over the phone when I paid my balance. Best money spent and cheaper than so many others. Highly recommend 5*

March 12, 2026
Unprompted review
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Reply from Fischer

We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you.
Have a wonderful day!
Team Fischer

Rated 5 out of 5 stars

It just had to be Fischer

We were so pleased with the first heater we had installed in the hallway a few years ago, it made perfect sense when the old heater in the lounge needed replacing; it had to be another Fischer heater. Brilliant service from the heating advisor to the office staff who booked the appointment, and the installation engineers, who were polite, friendly, and very knowledgeable. Nothing was too much trouble, a real credit to the company.

March 11, 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good morning Mr Hooper,

Thank you for the lovely review regarding your recent install that you had with us here at Fischer.

We are glad that you are happy with the excellent service that we provide.

Feel free to contact us if you ever have any questions regarding your products.

Have an amazing day!

Thank you

Danny Brewin

Rated 4 out of 5 stars

Aquafficient water heater install

So I inherited a house in which my father had installed Fischer electric radiators about 10 years ago. I find these effective at heating rooms though I like to control them individually on a daily basis rather than rely on a set timer. When I am not there they tick over on a frost setting protecting the house. I have now replaced an old emersion hot water tank with a Fischer Aquafficient 6 water heater. I went for this for two reasons. Reliability and effectiveness of the radiators. A discount for being an existing Fischer customer. Installation did not quite go to plan. The plumbing in of the water heater and removal of the old system was very efficient and tidy. However the electrician who arrived on the same day could not connect the controller. He admitted that having not seen the job before hand he did not bring sufficient trunking for the cable run. So this did not happen for a couple of weeks. I could not be present but have since seen the job and am very happy with the quality of the work. I had hot water straight away by using an existing socket so was not left without hot water. Overall I realise these are not the cheapest products but I commend their reliability and effectiveness. Throughout the water heater install I have been contacted by customer service and believe they genuinely wanted this to work for my convenience and satisfaction. So far delighted with the hot water supply. It has increased the comfort in the house.

January 29, 2026
Unprompted review
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Reply from Fischer

Good afternoon Mr Miles,

Thank you for the lovely review, and we are glad that you are happy with our service overall.

It was a pleasure to help arrange the connection of you Aqua, and if you need anything in the future, please reach out to me and I will gladly help.

Thank you for choosing Fischer

Thank you

Danny Brewin

Rated 5 out of 5 stars

Exceptional experience

Great product, exceptional installation team, great communication throughout. Couldn’t have asked for more.

March 10, 2026
Unprompted review
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Reply from Fischer

Good afternoon mr Jones,

Thank you for the review, and please feel free to call us if you have any questions.

Thank you

Team Fischer

Rated 5 out of 5 stars

Water heater installation

The planning, instalation and customer information was brilliant. In fact the installation was a day earlier as a free slot was available. The sales, plumbing and electricians interacted with each other very well, so the job was smooth and efficient. Thanks to the team.

March 10, 2026
Unprompted review
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Reply from Fischer

Good afternoon Dr Robins,

Thank you for the amazing review!

We are grateful for the positive feedback regarding the service from start to finish with us here at Fischer.

If you need anything, please feel free to reach out to us.

Thank you

Team Fischer

Rated 5 out of 5 stars

Professional and efficient approach

Professional and efficient approach. Very pleased with the products and the energy efficiency.

March 6, 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good morning,

Thank you for the review. We are glad you are pleased with the efficiency of our products.

Please feel free to make contact with us if needed and have a great day!


Thank you

Team Fischer

Rated 5 out of 5 stars

friendly and knowledgeable

Sales person was friendly and knowledgeable, fitter was prompt on the day, swapped out my old storage heater for the new one and advised how it works and left me with instructions and thermostat/ programmer . I'm happy I made the right choice.

March 6, 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good morning,

Thank you so much for the great feedback regarding your recent install with us.

Thank you

Team Fischer

Rated 5 out of 5 stars

Work completed to very high standard…

Work completed to very high standard within the time frame. Both Plumbers and Electricians were at the top of their game.

March 10, 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good morninig Mr Hogarth,

Thank you for the review, and we are glad that you are happy with the installation with the Plumbers and Electricians.

I will let both teams know, and if you ned anything in the future, please reach out to us.

Have a great day!

Team Fischer

Danny Brewin

Rated 5 out of 5 stars

Great product

The gentleman were quick and efficient. The system is working really well. Definitely money well spent

March 10, 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good afternoon Lawrence,

Thank you for the review and positive feedback.

Have a great day!

Thank you

Team Fischer

Rated 5 out of 5 stars

Fischer Future Heating. 100% Fantastic Service.

Two technicians came to fit two heaters and move two plug sockets. They were very polite, professional and respectful. Everything was done in good time. All the rubbish was removed, as it gets recycled by Fischer. They explained how to use the heaters with the remote control. The heaters look fantastic and the service was amazing. Also received a follow up call the next day. 100% happy. Witham, Essex.

March 10, 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good afternoon Mrs Gibbins,

Thnak you for the awesome review regarding your recent install with us, and if you need anything in the future, please feel free to make contact with us and wwe will gladly help.

Thank you

Team Fischer

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