Fiskars Reviews 271

I purchased an axe from fiskars last month and used it once to cut out a tree root, no big deal. The blade chipped so I sent pics and a message to customer service and was told that they don't warrant for normal wear and tear...that's crap I used it one time. I don't understand how they warrant other people's stuff after years of use. I won't buy from them again.

After reading the "1 star" reviews I had to try to get a replacement for my own, in spite of all the negatives.....I was honest with Fiskars, told them after 5 years I did not have the receipt, I also explained it was absolutely my fault, I had broken my go to every day companion while working any heavy brush.
I explained I was more than willing to buy a replacement blade but could not find one anywhere. I immediately received an email notification they had received and were reviewing.....
I just received a new blade, total time: 8 business days.
Thank you to the customer service department at Fiskars!

Had the top of the range PowerGear X loppers for less than 2 years. I always used them properly and made sure not to cut through anything too thick. They were kept indoors all year round and I only used them a handful of times. I came to them one day to find the blade cracked so I contacted customer service. I had received the loppers as a replacement for a previous pair and they replaced them no hassle when my previous pair broke but not this time. They said they needed proof of purchase even though the loppers had a 25 year warranty and the range is not 25 years old. Very disappointing. Terrible customer service and dreadful quality of products. Used to be quality but no longer. What a shame.

I had Fiskars pruner for a couple years and the rivot fell out. I was told to send it in and it would be repaired. They were to send an email when they received the tool but I never heard anything. I emailed a few times, to no avail. My only conclusion is that they do not honor the warranty and it's a waste of money to send them a tool.

Consistently refuse to reply to customer service emails. Been trying to get replacement parts for broken garden shears but they refuse to reply. Maybe it is too difficult or there is just no-one there in customer service?

They do not permit an ability to speak with a person. the warranty is not honored, and there is no communication after filing a claim. Terrible customer service. there is none! What a disgusting way to treat people, and a ridiculous business plan. Definitely guarantee's a one time customer.

Best product I’ve bought in years.
Gear driven Fiskars Loppers.
I have the long handled pair a the short handled pair. I would love to make a video for Fiskars. I literally cut tree limbs the size of my wrist. I’ve cut deer bones with them also

Very bad customer service. Don't recommend and probably will not purchase any Fiskars products anymore.

My husband ordered some very expensive Wedgwood dishes for my birthday (Fiskars owns Wedgwood). These were not items that I wished to keep and so I requested to return them for a refund. I had to pay $40 to send the items back, which I sent UPS tracking. I have been getting the runaround for TWO MONTHS and there is no way to contact them except email, which they either do not respond to or drag it out by replying with an auto-generated reply. I WOULD NEVER BUY ANOTHER ITEM FROM FISKARS OR WEDGWOOD, EVER! If I could give them zero stars I would!

A few years ago I bought from a nearby Home Depot store two Fiskars cutters / scissors needed for my gardening work - one 28" long and one hand size design - with lifetime warranty. In October 2024 I noticed that these two Fiskars cutters became ineffective due the advanced deterioration of their blades. I followed up by contacting online Fiskars US Warranty claiming two new identical cutters as replacement under lifetime warranty providing them a conclusive photo and all requested information. After an exchange of several emails back and forth, on December 4, 2024 Fiskars said in their last message to me that they cannot honor the warranty with no valid explanation or justification provided. I suggest to ignore the Fiskars company and their products as they are dishonest, unreliable and liars.

I have a Fiskers tree pruner and need the saw blade for it. I’ve tried universal blades and Fiskers blades and none of them will attach to the tool. I that’s unacceptable. Their website is as useful as a screen door on a submarine. I also have a Fiskers hatchet that the blade chipped on it chopping into a log. I will never buy another piece of crap Fiskers tool again.

I have been communicating Fiskars warranty department since June of this year on a warranty claim.
I submitted the original claim form and responded to a request for more information with picture of the grass clippers.
I received another request to ship the defective shears to Fiskars, which I did.
Each communication was responded to with a statement that you're implementing a new system, and a response would take 6 to 7 weeks
I did not hear back after 2 months I inquired again about my claim and received another request for a tracking number.
This was neve required when I shipped the clippers, and I do not have a tracking number I replied with the case number 01288216
It seems like they just string a customer along with requiring additional information each time an inquiry is made and automatically state it will take 6 to 7 weeks to respond. It is hard to understand why so much effort is made to not honor a warranty claim for $30.00.

They truly are horrible. I filed a warranty claim after the item broke on its second time being used. It is not 4 months later and I can get no reply despite several attempts to contact the company.

Thinking about taking advantage of Fiskars product recall? Good luck with getting it!
Meet the ignorant attitude and flat-out bureaucratic customer support: provided to you by Shaina V.
Here goes the story:
Fiskars recalled one of their tree pruner. I have one of those pruners. Went online, filled in the form for the recall. Then waited...for about 6 months and almost forgot about it altogether. Then I needed a pruner and went to HD to get one. Seeing the brand Fiskars rang the bell. Came home, followed up on the email I sent them in April - we're in October, mind you.
The reply came from Shaina V. with no role, nothing other than the name and "Fiskars Brands Inc". She indicated that because I haven't sent the type of photo that Fiskars expects, I should take the photos according to the youtube video instructions.
She even shared the link. In the video it shows how to break the pruner into 2 parts , and how to take pictures of it. They even give an example of the photo, and what it should contain. Took a screenshot of it. I did exactly as the video instructed. Sent the photos.
Reply came back: Sorry, you didn't send the photos of the ends broken (no mentioning of focusing on the broken ends in the video).
Please take new photos and send them back to us.
I thought it's a joke.Was looking around to see where's the candid camera.
After counting to 10, asked her (in email) to put me in touch with her manager, as this is unacceptable attitude. Good luck with that. I met a dead end. She kept repeating in her email reply , like a robot reading from a script: "As soon as you provide me with the right photos, I will be happy to assist"
It's a shame Fiskars doesn't stand by its brand anymore. They used to have really good customer service. I guess outsourcing it is cheaper and they bet on the customer eventually giving up.
Well, mission accomplished : I'm giving up on Fiskars. It's a shame , but it is what it is. I hope more folks will follow me. Only by being persistent we can "help" Fiskars become its old self yet again.

There seems to be a serious problem with this once Great Company. You can purchase their products just about anywhere and most have a Lifetime Warranty but good luck taking advantage of it. I’ve been waiting on a response or replacement for my warranty claim on my pruners for almost 3 months. I filled out the warranty form online and was given a case number. Several weeks later I tried to check the status by calling the “customer(no)service” number where I only get a recorded message directing me back to the warranty claim form with the warning that multiple claims may further delay my request. I really like the products they make so I think I will resort to buying them as needed and return them to the store where purchased within the store return policy guidelines. This way I get to use a new quality tool every time.

Absolutely great customer service, warranty and tools. However, I live in Finland. So the customer service is surely more efficient here than anywhere else.

Great company. Just received a replacement for an item I had for many years because of a fault it developed. It took no time at all to resolve this. Literally a week and I had my item sent to them, inspected and a new one is now its way. 10/10 Also to mention, I have been very pleased with the product and I'm more than happy to get a replacement item rather than my money back.

Fiskars has gone from a number 1 company to a totally bad since their customer service no longer exist. The old Fiskars you could reach out to their customer service and the issue was resolved efficiently and very quickly but now you have to submit a form (no phone calls) and wait for 6 weeks for just a reply. My prunner/saw was missing a butterfly nut in the package of my new pole and now I need to wait on them. I bought the saw because of the service I received in the past but no longer will I buy their products.

After contacting them about about a knife that snapped in half whilst chopping (very dangerous) they promisied to send me a replacement. Still not received it after ten days and no reply to follow up email ! Very poor !

The plastic safety lock on my 8 year old 3/4in. pruning shears broke off. Upon reading the warranty Fiskars states "Fiskars may require you to provide proof of purchase details. . .return of broken item at customer expense"

This is a legal document; as such the word "MAY" means 'at our choice'.

Fiskars first requested the receipt. I questioned this - who holds a receipt for 8 years? Next, they asked me to return the tool (USPS charge is about $2 less than a new tool); I told them this is unacceptable due to cost. Fiskars returned to their demand for a receipt.

In short: Fiskars has no desire to honor their warranty and uses the 'weasel word' "MAY" to deny claims.

I've also been in touch with Fiskars Customer Service in regards to replacement parts for the Powergear HS72 hedge garden sheers as a part has failed. As a premium priced product, you'd expect replacement parts would be available, but that isn't the case with their products! Also, their Customer Service Team need better training; especially when replying to emails.