Fit2travel Reviews 

I spent around £80 to insure me and my girlfriend for a trip to Mexico, I was conscious not to by the cheapest insurance I could find and so went for the platinum cover which had a great defaqto rating and good amounts of cover. A few days into the holiday, my girlfriend had a blocked ear (we think from spending so much time in the water), it wasn't unblocking itself after a couple of days and we were worried about it becoming infected. This is when I pulled out the insurance documents and read a few finer details. Turns out that you're not covered for seeing a private doctor without ringing and getting permission from the insurance company. I rang them and it was quite obvious for the start there was no way they would authourise us to go to a private doctor. But what is a private doctor in Mexico? It's not the same as the UK. Every doctor within 2 hours was a 'private' doctor, including the one on our holiday complex - which if I remember correct was around £120 for a consultation. I spoke to our rep and she said that the only non private doctor she had known was for the very poorest people, she told me how one of her fellow reps had been there and that it was basically a room where people are sat all over the place and are quite literally dying. So there we are, in Mexico, with basically no medical cover, and no means of getting any other insurance as we were already on holiday. If one of us had of broken our leg, we would have had a huge bill on our hands and we spent the latter part of our holiday being a little more cautious with that in mind. Anyway, ear unblocked and we got away scot free. But NEVER again would I used Fit2travel, and I will always read the fine print.

Never pays out!

Absolutely appalling service from this group of rogue traders. Very happy to take money for insurance policies but absolutely refusing to pay out using obscure get-outs. Travel insurance bought apparently doesn't cover a pandemic, why then do they issue it knowing full well that is a risk factor?
What exactly do insurance companies exist for other than to pay out in the event of an unexpected shock? Disgraceful.

You’re not worthy of one star more like minus 100. DO NOT INSURE they are absolute rubbish. Like many others we had our holiday cancelled and Brokersure would not let us change dates unless we told them before the current policy expired 2weeks) but we are unable to rebook at the moment. Again 50% refund minus £15 admin fee. They had the audacity to offer 10%discountoff a future policy!!!! Really????

Have used previously, this year needed to cancel due to coronavirus cancelling holiday and they're only refunding 50% of fee paid minus £15 admin fee, Daylight Robbery! My policy cost £69.80 inclusive of medical declarations, they're refunding £19.90. Won't be using them again. Underwriters are Brokersure Ltd.
Take heed!

do not use Fit2travel for holiday insurance, where by some companys are being flexible around transfering booking due to covid 19 uncertanty, they are not, they do not care about good reviews and customer relations, I will be cancelling my policy but will be sure to spend my hard earned money with a more caring company and I hope the £58 they will take from me is worth the loss of future custom
They offer 50% refund with a whopping £15 admin fee
We are advised to take out holiday insurance as soon as you book your holiday beware the date you can amend is 12 months from when you take out cover not from when you travel

Hi just had a call from Fit2travel going away in may I was advised to cancel or book another holiday before my insurance ran out told them everything was shut so how could I book another holiday so had to cancel it cost me 50% plus 15 pound admin fee absolutely disgusting will never use again STAY CLEAR YOU HAVE BEEN WARNED

Much the same as everyone else I can't go on holiday..not my choice but covid 19.this coy have offered 50% less £15 administration fee
This is disgraceful behaviour and blatant profiteering due to the pandemic situation I will be reporting this coy but I would let this coy know that people like piers Morgan and Martin Lewis are drawing up names of coys who have treated the paying public dreadfully and without any moral compass for when we recover from this situation brokersure you will suffer long term trust me for the British public will for sure be taking there biz to coys who act and treat the public with compassion during this troubled time

Holiday cancelled, nothing covered with Platinum cover, insurance is useless, do not use, waste of space, time and air!

Absolute s**t. Massive “admin fee” for cancelling a policy and small print in policy means they will not pay out even if FCO advises against travel! Con artists

As others have mentioned, offered a 50% refund minus £15 admin fee due to Covid-19 with customer service blaming the underlying insurance company for this.

All I wanted was to move my insurance by 12 months due to moving the holiday. However I was told the policy could only be moved by 12 months from the date of purchase. Being pro-acvtive this was booked back in October (7 months before travel). Which means I would need to travel by the end of September (not happening).

Have travelled with in the past and luckily never had to make a claim, otherwise probably wouldn't be a great experience.

Lesson learnt, I (nor any of my friends/family who have booked with them off of the back of my recommendation) will not be booking any policies with them again. I will also bad mouth Fit2travel to anyone who wants to listen now - starting with Quidco who I will be logging a complaint with for recommending them in the first place through Quidco Compare.

I pointed out the irony that every other element of the holiday has allowed us to cancel for a full refund or defer for 12 months (to coincide with new holiday), except for the travel insurance.

UPDATE: No partial refund received so far, despite chasing & almost 3 months on.

IN RESPONSE TO FIT2TRAVEL:

I have emailed twice in the past week. Waiting to hear back on latest email.

IN RESPONSE TO FIT2TRAVEL:

You must have an inbox very busy with complaints from people that haven't received a refund for almost 3 months to not be able to locate mine. My point is, as a company you are happy to ignore the private emails, but very responsive with public reviews / comments.

If I was able to give minus 10 then that would be my score, fit2 travel under writers BOOKSURE ,Are crooks why take out insurance that is not worth the paper it is written on. please don’t take out insurance with either of the above, as I have found out and am now out of pocket.

Fit2Travel have decided to not refund bookings when FCO advises against all travel or "all but essential travel". Disgusting company. Avoid at all costs.

Sure they're cheap but their policies are not worth the paper they are written on. There are so many exclusions that I cannot see any circumstances where they actually DO payout. Anyone (like me) who took out a policy long BEFORE the Covid-19 pandemic hit is going to be bitterly disappointed when they try to claim anything back. My recommendation is that you carefully read through the exclusions and smallprint of any travel insurance you take out in the future. Fit2travel have been very careful to exclude practically everything. Will never use again.

Never ever buy their policy.

Tried calling them 30 or more times urgently whilst in Dubai to register a claim as holiday cut short and awful situation. I could not get through, tried them again when finally arrived back and still cannot get through to their offices.... I wish I had read these reviews prior to buying a policy... they are bad news!

A disgrace, cancelled due to the lockdown, messaged & got no response m, phoned no answer. Then a reply email had can cancel on the portal so i did & they charged me £15 admin. Their reply below.
—————
Good morning Jamie,

Thank you for your response.

We have looked into your query and can confirm that we did not put through your refund manually. Although we received your email on the 24th of March, which is inside the cooling off period, we can see that the cancellation was done online by yourself on the 28th of March, which is outside of it.

For this reason, this is why we believe you have not received a full refund. The £15 administration fee has been deducted from your total amount.

Terrible insurance company, unhelpful, expensive insurance that they don't pay out on. Do not use.

Do not use this company you won't be able to get anywhere with them, pay a little bit more and get a company you can trust!!!

Their policies are not worth the paper they are written on. Honestly, spend a few more pounds and get insured by someone who actually will insure you.

Do not use this company. I paid £52 for travel insurance to cover a 4 day break, starting the 30th of March. When I asked if I could change the date on the policy to October they said no, which I understood. I then asked for a refund, and was offered £11 back as I’m “cancelling the policy“. After getting patronised by two members of staff I was finally offered £36 back as they advised they would be taking a £15 admin charge. I have asked for a breakdown of what this £15 includes, as no admin has taken place, two weeks later and I’m still waiting for a reply. How disappointing that a company is trying to profit off people during a pandemic.