Fitch & Fitch Reviews 

396
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and professional throughout the entire process. Many people highlight that advisors take the necessary time to thoroughly explain every option and answer all questions. Consumers note that communication is consistently clear, prompt, and reassuring from initial enquiry down to final completion. Reviewers also deeply appreciate the efficient handling of all administrative tasks, making the journey remarkably stress-free. Clients state that working with such reliable experts takes a massive weight off their minds during important purchases. Individuals feel completely supported by a team that genuinely cares about securing the best possible financial deals.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with the staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, describing the overall process as smooth, stress-free, and... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that team members are consistently... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth, efficient, and stress-free... See more

Response time

Users describe satisfaction with response times, noting that staff are consistently prompt and quick to reply... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service provided. As first time buyers it has been tricky navigating the house buying process, but Dan Byass, our advisor, made this as stress free as possible. Supported us throughout, no que... See more

Rated 5 out of 5 stars

Put simply, Stephen is the absolute best! Getting my mortgage was not easy as I have been the subject of an id fraud which I only discovered upon starting the mortgage process - check your credit file... See more

Rated 5 out of 5 stars

Excellent service from Ben at Fitch and Fitch! Ben was incredibly helpful and went above and beyond to support us with our mortgage. His professionalism, patience, and dedication made the whole p... See more

Rated 5 out of 5 stars

This is my second time using Fitch & Fitch after a previous house sale fell through, and once again the service was excellent. The staff are very friendly and communication throughout the process was... See more


Company details

  1. Mortgage Broker

Written by the company

Fitch & Fitch is a team of experienced mortgage brokers, who offer mortgage and insurance advice no matter how complex your requirements. With offices based in Canary Wharf, Cambridge and Colchester, we have developed and grown our service throughout the UK. We arrange mortgages from the ‘whole of market’. This means we can find you the right mortgage from over 100+ lenders offering more than 15,000 mortgages.


Contact info

5.0

Excellent

TrustScore 5 out of 5

396 reviews

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5.0

All reviews

(396)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best in the business

The team were fantastic. Professional, always available and friendly. Their industry contacts and expertise generate the best mortgage deals. Can’t recommend highly enough.

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

Fitch and Fitch were excellent…

Fitch and Fitch were excellent throughout the early stages of this experience. As a first time buyer they supported me through applying for my mortgage and all required insurances. Chris and Jay have been excellent at providing updates when required.

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

First time buyers secured mortgage with Susan and Jay

Susan and Jay have really made this entire process so simple, and really took all the stress off of finding a mortgage offer. It’s so nice to have been able to phone and get through straight away with any questions and queries, and they have been so helpful with everything along the way.

We really can’t thank you both enough!

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

Fitch & Fitch have been brilliant

Fitch & Fitch have been brilliant, their communication through the process was prompt and accurate, they were able to secure our mortgage offer in a week. They were willing to accommodate around our working hours whenever we needed to meet and ask questions and made us well aware at each step of the process. Would highly recommend both Chris Harrett & Jay Magee

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful and honest mortgage advise

After multiple advisor meetings we are so glad we decided to use Stephen at Fitch & Fitch, it's been a rocky road to getting a mortgage but Stephen has been great every step of the way! He has been honest and supportive of our mortgage journey but has kept it within our price range and didn't try to oversell us things that we may not need/be able to afford at the present.

We had lots of phone calls and meetings with Stephen and although he is very busy he always got back to us as soon as he could and made the whole process a lot less stressful than it could have been.

Thanks again
Kath & Louis

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Matthew and Jay have been so helpful in guiding me through the whole process as a first time buyer. They helped me figure out how I could increase my borrowing amount and were always really professional and considerate throughout the whole process. Highly recommended!

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Chris and Jay were amazing, kept me in the loop throughout the entire mortgage process and made sure i had all of the information I needed to make the best decision for my circumstances, it was reassuring knowing they were more than happy to answer any questions about the entire buying process (especially as i am a first time buyer) and always got back to me quickly!

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Stephen and Jay have been amazing!!

Stephen and Jay have been amazing. Stephen has been very patient, kind and understanding throughout the whole process, making time for any questions we have and updates/changes along our mortgage application way. I would highly recommend them and would not hesitate to use in the future if I ever needed.

October 29, 2024
Unprompted review
Rated 5 out of 5 stars

Couldn’t be happier with the service

Couldn’t be happier with the service. Ben has been brilliant from start to finish. So friendly and informative.
Had mortgage offer in and accepted within 4 days. What a great service will definitely recommend

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Ben and Jay have been fantastic from…

Ben and Jay have been fantastic from start to finish. We would most definitely recommend Fitch & Fitch to our family and friends (I have already done this!). Ben made us feel at ease, comfortable and he was very knowledgeable. I can't believe how easy and quick it was! Thank you for your help and fantastic service.

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding professional service

I can't recommend Fitch & Fitch enough! The level of service I have received from Chris Herrett throughout the entire process has been flawless! He has gone above and beyond to help me understand everything that needed to be done and the timescale It should be done. As a first time buyer and not knowing where to begin, his support during the entire process has made the world of difference, with everything going without a single hitch or hiccup along the way!

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect, perfect, perfect!

Jay and Stephen couldn’t have been more helpful! They took all of the stress out of the process, working in a fast and professional manner throughout. We couldn’t recommend them enough!

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great service and a swift mortgage…

Great service and a swift mortgage offer! Ben was fantastic and very knowledgeable when recommending a mortgage product. The service continued when Jay the case handler got us through to a very quick mortgage offer. Thanks again!

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing to work with

Amazing to work with
They’re so friendly, helpful, professional and quick
With them everything happens no delay no time spent
Strongly recommend to everyone

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

We are really pleased with all help provided by Fitch & Fitch during the process of buying our first home. As I am self employed, I really wasn't sure about my mortgage options and lots of advisers had already told me it wouldn't be possible. But Matthew was confident from the beginning and he was right, cause I am sitting here in my brand new home writing this review. :-) During the whole process, it really felt like we could ask any question at any time. So thank you to Matthew! As well as Angela & Jay. We'll definitely recommend this service and will use again in the future.

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

I had a great service from Fitch &…

I had a great service from Fitch & Fitch who were very helpful throughout. Without their help, I could not have stepped onto the property ladder. I'm so grateful to the team in Colchester for their expertise, care & professionalism. Scott, Chris & Emily all work fantastically as a team!

September 18, 2024
Unprompted review

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