Fitch & Fitch Reviews 

396
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and professional throughout the entire process. Many people highlight that advisors take the necessary time to thoroughly explain every option and answer all questions. Consumers note that communication is consistently clear, prompt, and reassuring from initial enquiry down to final completion. Reviewers also deeply appreciate the efficient handling of all administrative tasks, making the journey remarkably stress-free. Clients state that working with such reliable experts takes a massive weight off their minds during important purchases. Individuals feel completely supported by a team that genuinely cares about securing the best possible financial deals.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with the staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, describing the overall process as smooth, stress-free, and... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that team members are consistently... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth, efficient, and stress-free... See more

Response time

Users describe satisfaction with response times, noting that staff are consistently prompt and quick to reply... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service provided. As first time buyers it has been tricky navigating the house buying process, but Dan Byass, our advisor, made this as stress free as possible. Supported us throughout, no que... See more

Rated 5 out of 5 stars

Put simply, Stephen is the absolute best! Getting my mortgage was not easy as I have been the subject of an id fraud which I only discovered upon starting the mortgage process - check your credit file... See more

Rated 5 out of 5 stars

Excellent service from Ben at Fitch and Fitch! Ben was incredibly helpful and went above and beyond to support us with our mortgage. His professionalism, patience, and dedication made the whole p... See more

Rated 5 out of 5 stars

This is my second time using Fitch & Fitch after a previous house sale fell through, and once again the service was excellent. The staff are very friendly and communication throughout the process was... See more


Company details

  1. Mortgage Broker

Written by the company

Fitch & Fitch is a team of experienced mortgage brokers, who offer mortgage and insurance advice no matter how complex your requirements. With offices based in Canary Wharf, Cambridge and Colchester, we have developed and grown our service throughout the UK. We arrange mortgages from the ‘whole of market’. This means we can find you the right mortgage from over 100+ lenders offering more than 15,000 mortgages.


Contact info

5.0

Excellent

TrustScore 5 out of 5

396 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(396)

82 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional Service, Always

Cannot fault David and his team. We have used David several times now, each time we re-mortgage or move home. He is professional, efficient and most importantly knowledgeable. He makes the process seamless and I could not rate him highly enough. Everyone needs a David when they are having to deal with mortgages!

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

I felt valued as a customer

Dan Mules and his team have been fantastic providing me with a remortgage. I used Dan 5 years ago with great success. He recontacted me 6 months before my deal was ending to check if I required his services. When I was close to the end of the term, he found a deal that was just right for me as a sole trader.
The teams communication has been fantastic with the questions I had and the process was very fast and smooth.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

First Time Buy

Stephen worked harder than usual to find a suitable lender for Phoebe who has recently become self-employed in the Influencing Marketing business and he was successful in obtaining her mortgage offer which was great news for her and she is now able to progress with her first time purchase.
Stephen was very proactive and professional and his colleagues very good with email communication and updates.

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from Matthew and Jay – Highly Recommend!

We recently worked with Matthew and Jay at Fitch & Fitch for our mortgage application, and we cannot thank them enough for their incredible support. As first-time buyers, we had many questions and concerns, but they were extremely patient, professional, and thorough in explaining every step of the process.

Their expertise and dedication made the entire experience smooth and stress-free. Thanks to their hard work, our mortgage offer was issued by the lender in less than a week, which exceeded our expectations!

We highly recommend Matthew and Jay to anyone looking for a reliable and knowledgeable mortgage broker. They truly went above and beyond to help us, and we are so grateful for their assistance.

Thank you, Matthew and Jay – you’ve made our first home-buying journey a wonderful experience!

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Recommended

Matt H. was informative and all around delightful to work with. Patiently answered all my questions as a first time buyer and got me a mortgage at a much better rate than I would have gotten alone.
They were a pleasure to work with and I hope I remember the name by the next time I move house.

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

Danielle was super helpful!!

Danielle was super helpful, super friendly, explained everything I needed in a way that was really easy to understand and was super prompt in getting my mortgage application ready. Thank you!!!

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Ben and Jay were both most helpful throughout the process. Ben answered all and any questions we had.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

A positive experience with Jay and Stephen from Fitch & Fitch

Jay was fantastic, she was always on top of everything, keeping me informed at every stage and made sure everything went smoothly.

Stephen was equally great. He took the time to explain my options clearly, found the best deal for me and made the mortgage process straightforward and hassle-free.

They both made what could have been a daunting experience incredibly easy.

Overall, they were both really helpful and professional, and I’d definitely recommend Fitch & Fitch if you’re looking for an stress-free process.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Ben and jay,

Excellent service from Ben and jay,
This company really are the best and we wouldn’t go elsewhere,thank you so much Ben & jay we really appreciated everything you did for us 😊
Erica & Rich 😊

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support and expertise

Matthew Holloway and the team at Fitch and Fitch have been a great pleasure to deal with. As a first time buyer, they've made the process very straight forward making me feel at ease from start to finish. I couldn't recommend them enough!

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

Susan was fantastic

Susan was fantastic! Great to work with during our process of getting our mortgage approved, she was very capable of dealing with our (slightly complex) situation in terms of buying/selling. Susan was really patient, professional, trustworthy, always very happy to answer our questions and just a nice and friendly person to work with too. We hope to work with Susan again in the future!

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

We were told by another adviser we could only do a product transfer with our existing adverse lender. Stephen managed to secure us a mortgage with a high street lender within a week, saving us hundreds of pounds a month.
Great service from Stephen, Jay & Angela and we would not hesitate to recommend them.

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic support, patience and expertise

Our involvement with Steve and his team has been quite drawn out due to various collapses in our chain, however their patience and support has been incredible, and we could not recommend them enough.
Excellent communications and advise. 5 star

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

I have had a wonderful experience with…

I have had a wonderful experience with Fitch & Fitch during the purchase of my first home. Very professional approach and friendly at the same time. Chris Herrett and Angela Howard have been very supportive and helped me during this journey. I would definitely recommend them and I could not fault them. Thank you very much!

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

David Wise and the team at Fitch & Fitch made the whole mortgage process a an absolute breeze. They took the time to thoroughly understand our requirements, were able to provide helpful recommendations on suitable products, and went above and beyond to move the approval process through swiftly. Would thoroughly recommend. Thanks David & Angela!

November 18, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look