Fittleworth as a company have been excellent. Text reminders re prescription etc. my issue is DPD which can be hit and miss . I have detailed instructions on the app but not always followed especially... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fittleworths are very kind and caring but I am disappointed with the delivery by DPD. I live in an apartment block. The last few times the courier has not even rang the bell and just left my parcel ou... See more
Company replied
Fittleworth has been my provider for more than 10 years but sadly since last year the personal caring service I had come to expect from the company’s care Navigators has gone. My impression is that c... See more
Company replied
I only used Fittleworth for a short number of months on behalf of my husband who has since passed away. I always found the call handlers very helpful and goods were delivered promptly and on time. I h... See more
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4.4
Excellent
579 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Wonderful. I’ve always been extremely impressed by…
I’ve always been extremely impressed by the way Fittleworth go about their work. Pleasant, polite and informed about the product and always prepared to go the extra yard for me when difficulties have arisen with my catheters. I would highly recommend them to any future customers.
Anthony.
April 28, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your wonderful feedback. We’re delighted to hear how impressed you’ve been with our team and the service we provide. Knowing that our staff have been pleasant, knowledgeable, and willing to go the extra mile—especially when difficulties arose—means a great deal to us. We truly appreciate your recommendation and continued trust.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
I have been dealing with Fittleworth…for Ten years
I have been dealing with Fittleworth for nearly 10 years and have found their service excellent and no trouble getting my catheters
April 28, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your lovely feedback. We’re delighted to hear that you’ve been using Fittleworth for nearly 10 years and have consistently received excellent service with no trouble getting your catheters. We truly appreciate your long‑standing trust and support.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
I have had no problems with Fittleworth…
I have had no problems with Fittleworth for the supply and delivery of my partner's stoma bag requirements and when we had to urgently increase the number supplied. the company was very quick to react and had increased supply to us within a few days after the prescription had gone through successfully. The re-order process has always been very easy once your email address is logged with them and all that is required is simply ticking a box, subject only to the GP agreeing the prescription and as far as that goes, we are lucky to have a GP Practice that has their own dedicated pharmacist and everything is therefore quick and smooth. That may not be so easy if the GP Practice is slow to react of course. The DPD courier is used to my apartment block and always manages to effect entry if we are not available but I can see that being a problem if the drivers change frequently. I don't know if Fittleworth have considered Royal Mail as an alternative but they have coded access to our building and I have seen them deliver on Sundays and late throughout the day. Otherwise I am perfectly happy with the service of this company for ( in our case ) what is an urgent and personal product.
April 28, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you very much for taking the time to share your feedback. We’re pleased to hear that your experience with ordering, delivery, and managing urgent changes has been so positive, especially during times when increased supplies were needed. It’s great to know the re‑order process has been straightforward and that our team was able to respond quickly once prescriptions were in place.
We also appreciate your comments about delivery and your observations regarding couriers. Your feedback is valuable and helps us continually review how we provide a reliable service for products that are so personal and important. Thank you again for your trust in Fittleworth — we’re glad to be able to support you and your partner.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Excellent advice, guidance and service
Always willing to help, with constructive advice. guidance and service. My account manager has just left, and I have no reason to believe that from here on will be any less excellent.
April 28, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your kind feedback. We’re really pleased to hear you’ve always found our team helpful, offering constructive advice, guidance, and great service. While we’re sorry to hear your account manager has left, it’s lovely to know you’re confident the high standard of service will continue. We truly appreciate your trust and support.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
My REMINDERS
I always find your service exceptional. I can’t complain because you always send me a reminder if I forget
to order which I often do so thank you all and God Bless.
April 28, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you so much for your kind words. We’re truly delighted to hear that you find our service exceptional and that our reminders are helpful. It means a lot to know we can make things a little easier for you. Thank you for your lovely message and blessings — they’re very much appreciated.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Always up to date with reminders of…
Always up to date with reminders of reorders and kept up to date regarding delivery dates/times. Overall a friendly service.
April 24, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your kind feedback. We’re really pleased to hear you find our reminders helpful and that you’re kept well informed about delivery dates and times. It’s great to know you’ve experienced our service as friendly overall — we really appreciate you taking the time to share this with us.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Reply from Fittleworth Medical
Thank you for your feedback! We’re delighted to hear that everything arrives on time and exactly as requested. We really appreciate you taking the time to share your experience.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Such a lovely pleasant experience today…
Such a lovely pleasant experience today reordering stoma bags which I’d incorrectly ordered - sorted without fuss, and promptness.
Thank you 🙏
April 28, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you so much for your kind message. We’re really pleased to hear that we could sort things out for you quickly and without any fuss. It means a lot to know you had such a pleasant experience—thank you for taking the time to let us know.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
I have a repeat prescription
I have a repeat prescription, so deliveries due every couple of months. In the past couple of years or so all I have to do is reorder via my GP's NHS website and Fittleworth deliver the goods within 10 days , thus a very reliable service overall.
April 15, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re really pleased to hear you find the ordering process straightforward through your GP and that your deliveries arrive promptly. It’s great to know you’ve found our service reliable, and we appreciate your continued trust.
Regards
Joana, Customer Experience Specialist – Fittleworth
Excellent
I cannot praise the team at Fittleworth highly enough. Nothing is too much trouble and they have always helped me if I have had a query, which is rare, but they have always been friendly and quickly helped me with regards to equipment for my dad. I never feel worried if I've had to contact them as they go above and beyond to assist and sort. Your staff and service you give are a credit to you and make me having to deal
with my dad's issues so much easier. Delivery is also on time and quick. Thank you Fittleworth team x
April 16, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you so much for your kind feedback. We’re really pleased to hear our team has been able to support you and your dad and make things easier for you. Your lovely words mean a great deal to us.
Regards
Joana, Customer Experience Specialist – Fittleworth
Great service
I've been ordering my male catheters from Fittleworth for over 8 years. My orders have always been delivered on time & in perfect condition.
Great company, perfect service.
April 12, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your wonderful feedback and for being a loyal Fittleworth customer for over eight years. We’re delighted to hear your orders have always arrived on time and in perfect condition. Your kind words about our service mean a great deal to us, and we truly appreciate your continued support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Fittleworth have always been helpful if…
Fittleworth have always been helpful if I had to call, my order dates are always flashed up with an email reminder. I have been with them for two years and to date I have no complaints.
April 28, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your lovely feedback. We’re pleased to hear you’ve always found our team helpful when contacting us and that the email reminders are useful. It’s great to know you’ve had a positive experience over the past two years, and we really appreciate your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Fittleworthy !
Fittleworth have always provided me with a safe and prompt service, the fact I have been with them for over 8 years is testimony to that. All company's have hiccups from time to time, but 99% of the service runs smoothly, efficiently, and with excellent customer service. The
courier has never been a problem. Many thanks.
Stewart Dixon
April 28, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you very much for your thoughtful feedback, Stewart. We’re delighted to hear you’ve consistently received a safe, prompt, and reliable service over the past eight years. We appreciate your understanding that occasional hiccups can occur and are pleased to know that the vast majority of your experience has been smooth and supported by excellent customer service. Thank you for your continued trust and support.
Regards
Joana, Customer Experience Specialist – Fittleworth
very good.
l`ve only been with fittleworth for a year and l have had no problems and the staff are always very helpful on the phone or when l`ve emailed them.
April 28, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your lovely feedback. We’re pleased to hear that in your first year with Fittleworth you’ve had a positive experience and found our team helpful, both on the phone and by email. We really appreciate your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Service very good delivery good staff …
Service very good delivery good staff very helpfall
April 28, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your kind feedback. We’re really pleased to hear you’re happy with our service and delivery, and that you found our staff helpful. We truly appreciate your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Excellent communications.
Excellent communications.
Always answer a call with politeness and kindness and it is special to be answered by a person rather than a 'bot'.
Staff are product knowledgeable and helpful with any questions.
Products which have had manufacturing defects have been replaced quickly and without any fuss.
Deliveries are usually swift and I have found DPD to be quite reliable.
In short I find that Fittleworth offer a most satisfactory service.
April 28, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you so much for your review. We’re delighted to hear you value our clear communication, knowledgeable and helpful team, and the personal service we provide over the phone. It’s great to know issues have been resolved quickly when they’ve arisen and that deliveries are reliable. Your kind words mean a great deal to us, and we truly appreciate your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Reply from Fittleworth Medical
Thank you for your feedback – we’re glad everything arrived as expected.
Regards
Joana, Customer Experience Specialist – Fittleworth
Very quick and efficient service …
Very quick and efficient service and delivery from DPD is always good- can't fault them
April 25, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your great feedback. We’re really pleased to hear you find our service quick and efficient, and that your deliveries with DPD are always reliable. We really appreciate your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Always kind and helpful. Date of experience? MONTHLY
Always kind and helpful. Reminder emails every time. Delivery in time.
April 28, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your kind feedback. We’re really pleased to hear you find our team helpful, appreciate the reminder emails, and receive your deliveries on time.
Regards
Joana, Customer Experience Specialist – Fittleworth
Excellent service once they have been…
Excellent service once they have been chased for the prescription that the GP has sent them, seems the system needs to monitored better to find prescriptions coming in and to action them faster.
Otherwise cannot fault customer service and the delivery process they use.
March 3, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your honest feedback. We’re sorry to hear about the delay in processing your prescription and appreciate you highlighting this. Your comments will be shared with the relevant team for review. We’re pleased to hear you’re happy with our customer service and delivery overall, and we thank you for taking the time to let us know.
Regards
Joana, Customer Experience Specialist – Fittleworth
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