Fittleworth as a company have been excellent. Text reminders re prescription etc. my issue is DPD which can be hit and miss . I have detailed instructions on the app but not always followed especially... See more
Company replied
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Review summary
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Fittleworths are very kind and caring but I am disappointed with the delivery by DPD. I live in an apartment block. The last few times the courier has not even rang the bell and just left my parcel ou... See more
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Fittleworth has been my provider for more than 10 years but sadly since last year the personal caring service I had come to expect from the company’s care Navigators has gone. My impression is that c... See more
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I only used Fittleworth for a short number of months on behalf of my husband who has since passed away. I always found the call handlers very helpful and goods were delivered promptly and on time. I h... See more
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4.4
Excellent
579 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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When Fittleworth are good they are…
When Fittleworth are good they are really good but when they're bad they usually sort it out without too much hassle. I've been with them for most of my seven years of having an Ileostomy and the majority of the time things run smoothly. However, I have a problem getting the correct amount of dry wipes each month. When I receive the incorrect amount of wipes, I am told that it is an automated service! They do send me the balance of the bags separately after I've pointed out the error but it seems a waste of money on extra delivery costs when they could have sent the correct amount with my order. They do the opposite with black bags. When I say I do not need any, they send me three or four packets! I have to order at least one packet to avoid receiving too many. When they are out of stock of a product it might be an idea to let the customer know instead of their stoma team.
February 9, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re glad to hear that things run smoothly most of the time and appreciate your loyalty over the past seven years. We’re sorry for the ongoing issues with receiving the correct amount of dry wipes and black bags — we understand how frustrating this must be. Your comments are very helpful, and we’ll make sure they’re passed on to the team so improvements can be made. It would also be helpful for us to notify customers sooner when an item is out of stock, and we appreciate you highlighting this.
If you’d like us to look into this further, please email talktous@fittleworth.com with your full name, date of birth, and details of the issue.
Thank you for taking the time to share your experience.
Regards Joana,
Customer Experience Specialist - Fittleworth
Fittleworth excellent DPD variable…
Fittleworth as a company have been excellent. Text reminders re prescription etc. my issue is DPD which can be hit and miss . I have detailed instructions on the app but not always followed especially when a day has been specified and then been ignored. Thank you Fittleworth for getting all the orders correct however
March 31, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re delighted to hear that you’ve found Fittleworth excellent and that the text reminders and order accuracy have been helpful. We’re sorry to hear about the issues you’ve experienced with DPD — delivery instructions not being followed can be very frustrating, especially when a specific day has been agreed. Thank you again for your kind words about Fittleworth — we really appreciate you taking the time to share your experience.
Regards Joana,
Customer Experience Specialist - Fittleworth
Brilliant service
Brilliant service. Polite and helpful staff. Thank tou!
March 26, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re delighted to hear that you’ve received brilliant service and found our staff polite and helpful. Thank you for taking the time to share your experience!
Regards Joana,
Customer Experience Specialist - Fittleworth
I have been a customer for a year now
I have been a customer for a year now
I found Fittleworths to be very helpful in ordering with great advice regular reminders to order
Great products and brilliant customer service
Brilliant keep up the good work
April 4, 2025
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re delighted to hear that you’ve been a customer for a year and have found our team helpful, with great advice and regular reminders to order. It’s wonderful to know you’re happy with our products and customer service. We truly appreciate your kind words — we’ll be sure to keep up the good work.
Regards Joana,
Customer Experience Specialist - Fittleworth
Safe with Fittleworth.
Fittleworth have been my provider of stoma pouches etc for 5 years now and I have had no major problems with their services. Carry on the good work.
March 31, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re delighted to hear that Fittleworth has been your provider for the past five years and that you’ve had no major problems with our service. We truly appreciate your kind words and your continued trust in us. We’ll be sure to keep up the good work.
Regards Joana,
Customer Experience Specialist - Fittleworth
Reply from Fittleworth Medical
Thank you for your feedback. We’re glad to hear that our team always calls you to place your order and that you receive excellent service. We really appreciate you taking the time to share your experience.
Regards Joana,
Customer Experience Specialist - Fittleworth
Reply from Fittleworth Medical
Thank you for your feedback. We’re delighted to hear that you’ve been using our service for a long time and continue to find it brilliant. We really appreciate you taking the time to share your experience.
Regards Joana,
Customer Experience Specialist - Fittleworth
A service I have no problems with.
I have needed the services of the likes of Fittleworth for more than 30 yrs- and as far as I can remember it has always with this company. I send my standard monthly order online, who then contact my doctors surgery for conformation, receiving the 'goods' in a weeks time. Especially of late the delivery service has been excellent, delivered on time - but not always ringing my porch doorbell as aranged. Previously not all parcels arrived in a good state - therefore I'm assuming that service has been amended.
March 28, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you so much for being with us for over 30 years — that means the world to us. We’re really pleased to hear that your recent deliveries have been timely and that you’re finding the ordering process smooth. We’re sorry to hear the doorbell isn’t always being rung as arranged. Thank you again for your loyalty and for taking the time to share your experience.
Regards
Joana, Customer Experience Specialist - Fittleworth
Reply from Fittleworth Medical
Thank you so much for your kind review! We’re delighted to hear you’ve received excellent service and prompt deliveries. We appreciate your support!
Regards
Joana, Customer Experience Specialist – Fittleworth
Prescription order Incorrect / Remedied
Delivery resent and dealt with promply.
March 14, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for sharing this feedback, and I’m really sorry for the issues with your recent order — including the missing pre‑cut bags, incorrect quantities, and delayed email response. This isn’t the service we aim to provide.
So we can look into this properly and resolve it quickly, please email talktous@fittleworth.com with your full name, date of birth, and details of what’s happened.
We appreciate you bringing this to our attention and want to get this sorted for you.
Regards
Joana, Customer Experience Specialist – Fittleworth
Satisfied customer
Have dealt with Fittleworth for many years now and have always had excellent and helpful service from every member of staff.
March 13, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you so much for your lovely feedback! We’re really glad to hear you’ve received excellent service from our team over the years. We truly appreciate your support and loyalty. If there’s ever anything you need, we’re always here to help.
Regards
Joana, Customer Experience Specialist – Fittleworth
I have been using this service for 7…
I have been using this service for 7 years. All of the staff are very professional , polite and knowledgeable. There is nothing a problem fore them. Peace and love to all of you. Thank you. ✌️🕊️❤️❤️
March 5, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you so much for your lovely message. We’re truly honoured to have supported you for the past 7 years. It means a great deal to hear that you find our staff professional, polite and knowledgeable — we always aim to make things as easy as possible for you. Your kindness and warm wishes mean the world to us, thank you for being a Fittleworth customer.
Regards
Joana, Customer Experience Specialist – Fittleworth
Reply from Fittleworth Medical
Thank you for your excellent review! We truly appreciate you taking the time to share your feedback and for being a valued Fittleworth customer.
Regards
Joana, Customer Experience Specialist - Fittleworth
Great customer service
Great customer service. Friendly staff. Quick delivery.
February 1, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you so much for your kind review! We’re delighted to hear you enjoyed our service and quick delivery. We appreciate your support!
Regards
Joana, Customer Experience Specialist - Fittleworth
Always helpful
Always helpful, always available and understanding. Always supplying the goods quickly.
February 16, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your lovely feedback! We’re so pleased to hear you’ve found our team helpful, available, and understanding, and that your supplies always arrive quickly. We really appreciate you taking the time to share this.
Regards
Joana, Customer Experience Specialist - Fittleworth
Great supplier ⭐️
Had Fittleworth as my supplier for the last couple of years. Not had any problems at all, in fact I get an email when I’ve ordered if the doctors haven’t sent the prescription. This enables me to call the drs surgery to give them a nudge. Prompt delivery what more can I say. 10/10 marks keep up the good work 👍
February 26, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you so much for your wonderful review! We’re delighted to hear you’ve had such a smooth experience over the last few years. It’s great that our email updates help keep things on track with prescriptions, and we’re thrilled you’re happy with the prompt deliveries. Your 10/10 means a lot — thank you for your support!
Regards
Joana, Customer Experience Specialist - Fittleworth
I am satisfied with service received
I am satisfied with service received, reliable delivery, and helpful answers to phone queries.
February 26, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your kind feedback! We’re glad to hear you’re satisfied with the service and that deliveries and phone support have been reliable and helpful. We really appreciate you taking the time to share your experience.
Regards
Joana, Customer Experience Specialist - Fittleworth
Excellent Service
I have never had a problem with ordering in any way shape or form. It’s so easy
Staff are always polite and helpful
Messages telling you to order early for holiday periods throughout the year are sent out nice and early.
My Score is 10/10 !!
December 10, 2025
Unprompted review
Reply from Fittleworth Medical
Thank you so much for your wonderful feedback! We're delighted to hear that ordering has always been easy and that our team has been consistently polite and helpful. We're also glad the early reminders are useful. A huge thank you for the 10/10 — we truly appreciate it!
Regards
Joana, Customer Experience Specialist - Fittleworth
Excellent and speedy response
Excellent and speedy response. So good to talk to a real person.
February 26, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your lovely feedback! We're so glad you had a quick response and that speaking to a real person made things easier. We really appreciate you taking the time to share this.
Regards
Joana, Customer Experience Specialist - Fittleworth
Really easy ordering
Much easier to order now that I've mastered the website (hub). Used to be a bit of a pain with the phone as it sometimes took ages to be picked up. Always had great service regarding delivery.
February 26, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback! We’re glad to hear the Hub has made ordering easier for you, and we appreciate your patience with the phone lines in the past. It’s great to know you’ve always received excellent delivery service. Thank you for sharing your experience!
Regards
Joana, Customer Experience Specialist - Fittleworth
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