Fittleworth as a company have been excellent. Text reminders re prescription etc. my issue is DPD which can be hit and miss . I have detailed instructions on the app but not always followed especially... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fittleworths are very kind and caring but I am disappointed with the delivery by DPD. I live in an apartment block. The last few times the courier has not even rang the bell and just left my parcel ou... See more
Company replied
Fittleworth has been my provider for more than 10 years but sadly since last year the personal caring service I had come to expect from the company’s care Navigators has gone. My impression is that c... See more
Company replied
I only used Fittleworth for a short number of months on behalf of my husband who has since passed away. I always found the call handlers very helpful and goods were delivered promptly and on time. I h... See more
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4.4
Excellent
579 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Easy to order and helpful staff
Easy to order and helpful staff. Order always arrives on time
February 24, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your kind feedback! We’re so pleased to hear that ordering is easy and our staff are helpful. It’s great to know your orders always arrive on time. We really appreciate you taking the time to share your experience.
Regards
Joana, Customer Experience Specialist - Fittleworth
Easy ordering procedure stall friendly…
Easy ordering procedure stall friendly and very helpful.Delivery always on time and often earlier.Have been with Fittleworth for over ten years and wouldn’t change my supplier. Thank you.
February 24, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you so much for your lovely feedback! We’re delighted to hear you’ve had great experiences with our team and deliveries. We truly appreciate your loyalty over the past ten years and look forward to continuing to support you.
Regards
Joana, Customer Experience Specialist - Fittleworth
Wonderful service
My prescription is not on repeat with the GP but when
It is necessary for me replenish stocks I email Fittleworth and they sort it all out for me.
Goods are delivered are delivered when stated.
Thank you as ever for the wonderful service.
February 17, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you so much for your kind words! We’re really pleased to hear that arranging your prescription is smooth and that your deliveries arrive as expected. It’s always our aim to make the process as easy as possible, and we truly appreciate you taking the time to share your experience.
Regards
Joana, Customer Experience Specialist – Fittleworth
Every confidence in their service
I use Fittleworth for my supplies which I order online. It all works so well and delivery is usually before the scheduled date - I have every confidence in their service which gives me peace of mind.
February 14, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your wonderful feedback about Fittleworth. We’re delighted to hear that ordering online works so smoothly for you and that deliveries often arrive ahead of schedule. Knowing that our service gives you peace of mind means a great deal to us. Thank you for your continued trust and support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Fantastic experience with very helpful…
Fantastic experience with very helpful staff who dealt with my repeat order very efficiently. Very informative staff who are very efficient and helpful, many thanks
February 11, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your fantastic feedback! We’re so pleased to hear you had a great experience and that our team was able to handle your repeat order efficiently. Your kind words about our helpful and informative staff mean a lot to us. Many thanks for your support!
Regards
Joana, Customer Experience Specialist – Fittleworth
A really excellent friendly service
A really excellent friendly service, every thing needed is included with each delivery and on the two occasions my doctor sent the wrong prescription FITTLEWORTH went out of their way to post me an emergency pack to tide me over.
November 11, 2025
Unprompted review
Reply from Fittleworth Medical
Thank you so much for your wonderful feedback! We're delighted to hear that you’re happy with our friendly service and that everything arrives as needed. We're especially glad we could help quickly when the prescriptions were sent incorrectly — your wellbeing is always our priority. We truly appreciate your kind words and support.
Regards
Joana, Customer Experience Specialist – Fittleworth
always very good customer service
February 13, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you so much for your kind words! We truly appreciate your support and are always here to provide you with the best customer service possible.
Regards
Joana, Customer Experience Specialist – Fittleworth
Very helpful and efficient company
Very helpful and efficient company, sending what I order in good time.
If had any problems a simple phone call has sorted it.
February 12, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your kind feedback. We’re delighted to hear that you find our service helpful and efficient, and that your orders arrive in good time. It’s also great to know that any issues have been quickly resolved with a simple phone call — our team is always happy to help. We really appreciate you taking the time to share your experience.
Regards
Joana, Customer Experience Specialist - Fittleworth
Always efficient friendly service.
February 12, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your kind words. We’re delighted to hear you consistently receive efficient, friendly service. Your feedback means a great deal to our team.
Regards
Joana, Customer Experience Specialist - Fittleworth
The service as usual excellent
The service as usual excellent. Staff very friendly polite
and efficient.
Speedy delivery
February 5, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your lovely feedback. We’re so pleased to hear you continue to receive excellent service. Our team will be delighted to know their friendly, polite and efficient support. We look forward to continuing to support you.
Regards
Joana, Customer Experience Specialist - Fittleworth
excellent service
excellent service, my order is always correct and on time
February 12, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your wonderful feedback. We’re delighted to hear that your orders are always correct and delivered on time. Providing reliable, accurate service is very important to us, and your comments mean a great deal to the team.
Regards
Joana, Customer Experience Specialist - Fittleworth
Grateful Thanks
I only used Fittleworth for a short number of months on behalf of my husband who has since passed away. I always found the call handlers very helpful and goods were delivered promptly and on time. I have no complains regarding the quality of products and take this oppurtunity of thanking all the team.
February 12, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you very much for your kind words. We’re truly sorry for your loss and appreciate you choosing Fittleworth during such a difficult time. It means a lot to hear that our team were helpful and that you were happy with our service and products. We’ll be sure to pass your thanks on to the team.
Regards
Joana, Customer Experience Specialist - Fittleworth
simply the best
all the staff i have had experience wit are very caring and understanding and help whereever they can amazing people
November 26, 2025
Unprompted review
Reply from Fittleworth Medical
Thank you for your lovely feedback! We’re delighted to hear that our team has been caring, understanding, and helpful. Your kind words mean a lot to us.
Regards
Joana, Customer Experience Specialist - Fittleworth
So impressed with this company you feel…
So impressed with this company you feel like they care their staff are friendly helpful like they would do anything for you very understanding they leave you feeling like they care about you and always open for giving you medical advice
February 10, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you so much for your wonderful feedback! We’re delighted to hear that our team has made you feel supported and cared for. Providing friendly, helpful service and reliable medical advice is exactly what we strive for, and your kind words mean a lot to us.
Regards
Joana, Customer Experience Specialist - Fittleworth
Goodand prompt service
February 12, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback! We’re delighted to hear you’ve found our service prompt and reliable.
Regards
Joana, Customer Experience Specialist - Fittleworth
Fittleworth a good experience
I have only used fittleworth for 4 months delivery always on time, i always order in plenty of time. Contact with staff by phone has always been very helpful and a pleasant experience
February 11, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you so much for your lovely review! We’re really pleased to hear that your deliveries have been arriving on time and that you’ve found our team helpful and pleasant to speak with.
Regards
Joana, Customer Experience Specialist - Fittleworth
Reply from Fittleworth Medical
Thank you for your kind feedback. We’re delighted to hear that you had an excellent experience with our service. Your comments mean a great deal to our team and motivate us to continue providing the highest level of care and support. If there is ever anything more we can do to help, please don’t hesitate to get in touch.
Regards Joana, Customer Experience Specialist - Fittleworth
Highly recommend Fittleworth.
I have been dealing with Fittleworth sice 2020 on behalf of my father. I aways phone my orders. The staff are friendly and extremely helpful. They advise of any new products and offer samples, they advise delivery date and keep you updated. Deliveries are great, they send emails to advise the time slot and are always on time.
February 10, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you so much for taking the time to share your experience. We truly appreciate your continued trust in Fittleworth since 2020 and are delighted to hear how well supported you’ve felt when ordering on behalf of your father. It’s lovely to know that our team’s friendliness, product advice, and delivery updates have made a positive difference. Your kind feedback means a great deal to us and will be shared with the team. Thank you again for your support.
Kind regards
Tanya
Customer Delivery Experience
The Best
Fittleworth is always so dependable. Phone calls are always a pleasure. I can’t imagine anyone else doing it better.!
February 10, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your wonderful feedback. We’re so pleased to hear that you find our service dependable and that your experience with our team over the phone is always a positive one. Your kind words mean a great deal to us, and we’re grateful for your continued trust and support.
Regards
Joana, Customer Experience Specialist - Fittleworth
great all round service
February 9, 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re delighted to hear you’re happy with our all-round service.
Regards
Joana, Customer Experience Specialist - Fittleworth
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